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AT&T / u-verse $449 charge

1 United States

AT&T business is a scam. The representative told me that I need to make an advance payment of $449 because I do not have credit history. Of course I do not have credit history because I moved from another country. I understand I have to make some kind of deposit . AT&T said that this $449 will be credit to the service fee so I will not have a balance due until this $449 is used.
But I received a bill with a balance due. I called AT&T and they said $449 is a charge and non-refundable. What ? I would not have signed up for the service IF they gave me the TRUE information. I had a chose to choose other company service. I called the customer service and whatever the manager (I guess he is the top end of customer service), name Ryan said what he could do apologize that the one of the AT&T representative gave a wrong information but there is nothing they can do. He said he can not do anything for someone who made a mistake giving a false information.

This is really a fraud that AT&T stole my money. $449 is a lot of money.
Please do something about this company. This company is not ethical and scam.

Ky
Aug 23, 2017

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