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AT&T Rewards


bogus rewards center

Complaint Rating:  86 % with 88 votes
86% 88
Contact information:
A T and T
United States
Phone: 877-258-1427
ATT representative said that after I ordered high speed internet service I could log in to ATT reward center after September 2nd 2008 to claim the $50 cash back rebate. I waited until September 2nd and logged in to find out the site said simply my reward had expired. BOGUS BOGUS BOGUS and a FRAUD from A T and T!!!
Complaint comments Comments (67) Complaint country United States Complaint category Telecommunications


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N  24th of May, 2009 by    -1 Votes
Why would you switch services just to get money in the first place? If you cant afford the service then dont call the reward center ### about getting money to pay your bills. the reward center doesnt offer a supervisor because they are not allowed to, you have to ask for one for one to be provided to you to speak with. And while I am at this, at the reward center they dont promise you anything that is the rep whom you purchased service from, all they do is redeem rewards as well as add them in when the customer service reps screw up. So cut the reward center a little slack, all they do is every reward per terms and conditions set forth by AT&T. They get treated like ### and talked to like crap when they are not the ones offering you jack ###.
N  25th of May, 2009 by    0 Votes
Hours: Monday through Friday 7am - 7pm CST.
This is the contact info for rewards, why you are only seeing some of your rewards is because the customer service rep didnt put the correct codes in when the file transferred to the rewards center...May I make a suggestion DONT yell and scream and be nasty to the reward center reps they dont promise you anything they are actually there to help you!
D  25th of May, 2009 by    0 Votes
What makes you think I yelled and screamed at ANYONE? I did not! You are rude and rather stupid to post such a response to my comment. You didn't really say "Why would you switch services just to get money in the first place? If you cant afford the service then dont call the reward center ### about getting money to pay your bills. " did you?????? Please don't tell me you represent AT&T and/or the Rewards Center with a comment such as this! As to the "customer service rep not putting in the correct codes" -- duh, I rest my case!!! No kidding -- I KNOW who promised me something -- AT&T Reps, whether they worked for the man in the moon or the Reward Center. The point is that the company is not standing behind their promises OR what their employees say to the customers -- sales, rewards, etc.! You also have a foul mouth and are rather classless.
N  26th of May, 2009 by    0 Votes
You all are scaring me. I have recently signed up for the wireless dsl in which I was told I would recieve a 79.00 mail in rebate included in the box which it was not. I was also promised a $50.00 cash back & also becuase I have ATT phone I could recieve an extra $75.00 for a total of $125.00. Now after reading the paperwork I see that it says the mail in rebate will be sent by postal mail. I signed on to the rewards center and the only think showing is my $75.00 which I clicked to redeem so I could at least get the ball rollin gon that. I completed my transaction thru on-line chat and I printed the whole conversation so I have proof of what was offered. I also don't like the fact that cash back is really not cash back but a Visa gift card. I'm not getting excited yet since I just signed up last week but I really think it is b.s. all the hoops you have to go through as a way for a company to hope they will not have to pay out. So far I am happy with my internet service & if I at least get my $75.00 that will atleast cover the Gateway Modem cost, I just really want what was promised though.
A  3rd of Jun, 2009 by    0 Votes
I agree, AT$T promised a reword for DSL, they...made everything imposible, and all are trained to push you arround!!!
I am waiting for my reword($50), and I have a BAD feeling, I will never receive it.
N  16th of Jun, 2009 by    -1 Votes
obtaining your rewards really is simple.
step 1 - make sure you read the terms and conditions of the rewards thoroughly.
step 2 - keep in mind that the terms and conditions include details about order method... for example... ordering uverse U200 or higher television with the Pro speed of internet through the at&t web store qualifies you for a $200 cash back reward. placing this same order over the phone only qualifies you for a $100 cash back.
step 3 - at&t sales representatives often are not fully certain of the rewards details, so, should you order over the phone, ask the representative to do a 3-way conference call with the reward canter to verify the details of which rewards you would qualify for. If you are ordering at a store simply have the representative call the reward center.
step 4 - after your service(s) associated with the rewards have been installed for a full 30 days log onto the website att.com/rewardcenter and redeem your rewards. If the amount seems incorrect do not proceed with the redemption process, simply call in to the reward center and explain the situation. ****Should you have to call in to the reward center to have them clarify or adjust anything it would be best to have some important info available such as your order date, installation date, and service details(internet speed, t.v. package). The reward center works off of a different database with accounts solely based upon rewards that are in the system under your home phone number/ban number. **** If you do not have this information available simply call your local at&t billing department and have them do a conference call with the reward center to assist you with getting your rewards account set up best.
step 5 - Most important of all is to treat the representatives with courtesy and respect. They work in a very high stress environment with great limitations. Before you call in yelling and screaming at them because another at&t representative inadvertently misled you, think about how it would feel to have to deal with such attitudes all day long while trying to help people that will not listen just to provide for your own family. They are trying to help, and though their pace may seem pushy it is simply an attempt to be efficient and help all of the large number of daily callers in a timely manner. A little bit of patience and some active listening goes a long way.
N  9th of Jul, 2009 by    0 Votes
I had a similar problem. I put in a complaint, and received a credit on my bill.
A  18th of Jul, 2009 by    +1 Votes
I was also promised rebates and never got them. This is definitely a scam. They say they will give you a refund for switching then they do nothing to make sure you get it. I went online several times as they directed to get my refund and EVERY time it said my account was not "in their records." I called and they said that they didn't have my account number on file-the one that was on the bill they sent me! Unbelievable.

I would love to know what percentage of people who were promised a refund actually got it. If that number is high, and I suspect it is, then a class action suit is in order. I just don't know how to get that data? Any suggestions?
A  30th of Jul, 2009 by    0 Votes
AT&T Reward Center "Customer Service?" When you have an issue regarding your rebate. What they will do is transfer you with as many representatives and specialist they can think of. Once you get really frustrated and tell them off, they will give you the "right number" in which it was the first number(representative) you just called(talked) to. And what he will say is that they can't do anything to help you-- arrgh! The reason why I'm venting about this is because I was estimated to get my $50 VISA card around the last week of May. I never got it, so the first time I called them to find out. They just gave me the website to the reward center to check the status of my rebate. I did, it said that was being processed. It's almost August and decide to call them again, their response was that my VISA card was activated on May 7th and it has a balance of $1.16. I told them I never got it and am the only one who gets the mail--It couldn't be stolen!
I was mislead by them because of their offer of $50 back to have my ISP from them. I won't get nothing. They should just send a rebate check to make things simpler.
A  4th of Aug, 2009 by    0 Votes
They cancel the original online bundle orders (my referral) and then rebuild the work order for the customer there by nullifying the original order claim that they have no record of the original order being placed, yet they have the contact info to change and screw not only you out of the referral bonus but the customer you referred as well by not honoring the original online package deal, instead, rebuilding the work order separately and therefor charging more for the separate services.
This happens only after many hours on the phone speaking with someone the doesn't clearly speak English!
"Sorry for the confusion" is their only response. Please pays us the amount we ask, no more questions please.
And for your referral, you are out of luck! No sign up bonus, No bonus for switching internet providers... Oh yeah, and please pay us a month in advance! (with perfect credit)
N  7th of Aug, 2009 by    0 Votes
wow AT&T at its best. Do you guys know what it means that your reward is disqualified? I should be getting $79.99 reward for purchasing the wireless gateway, but now looking at my ATT reward status and it states "Disqualified Reward"
A  24th of Aug, 2009 by    0 Votes
N  29th of Aug, 2009 by    0 Votes
A  4th of Oct, 2009 by    0 Votes
I too was entitled to an internet sign up reward of $200. Being a patient person I called and was told that the time had expired for claiming it. Interestingly, when I signed up for the U-verse package the understanding was that it would take 6 to 8 weeks to process. Now, they tell me there was no way to claim it, however they would issue me $100 and to check with the rewards center. I did and can't even get on the "Rewards" center. A customer care rep did give me a $100 credit. Yes, the promotion is a scam worthy of reporting to your state Attorney General's office, the BBB, the Federal Trade Commission and any other enforcement and regulatory agency you can think of. I WILL get my other hundred bucks.
A  16th of Nov, 2009 by    0 Votes
I chose att and I feel they are bull ### I joined on last spring of 2008 and nothing they gave a tracking number and says that it has been approved 4/09 but has not been sent what crap they are nothing but liars.
A  29th of Dec, 2009 by    0 Votes
I just got off the phone with at&t rep, Kathy Thompson and supervisor Felicia Edwards. I was promised $100 rebate for internet service. Spoke to 3 different reps and they assured me it was taken care of, THAT WAS A LIE. Now they say they will not honor it because of name change. Doesn't matter that they honored the $50 rebate and I verified this was okay about the name change. On the phone 3 hours for them to give me some BS. Just reading all the complaints regarding this same rebate leads me to believe that it is a scam. My next letter will be to BBB and the president of AT&T.
A  31st of Dec, 2009 by    0 Votes
I am having problems with them as well. I registered for my reward and it just came up as disqualified for no reason. Has anyone tried going through the better business bureau to get a resolution? You can file a complaint online.
A  31st of Dec, 2009 by    0 Votes
I am having issues with them also. I registered for my rewards and all of a sudden they came up as disqualified for no apparent reason. Has anyone tried going through the Better Business Bureau to get a resolution? You can submit a complaint online and if they don't resolve it, it goes against their record and lowers their rating.
A  2nd of Mar, 2010 by    +1 Votes
When called up and got my service iIwas told by the very polite man that all i had to do is have it on for 30 days then i could cancel and still get my reward one for $100 for tv u450 package and one for $200 unlimited voice. but of course i come to find out that i must have it on for 30 days just to START REDEMPTION PROCESS AND I MUST HAVE THE SERVICE ON WHILE THEY PROCESS IT WHICH IS ANOTHER 4-6 WEEKS! iI was completely decived by at@t.

You know what they told me after i told them they deceived me? The woman said that is why we get it in writing. UNBELIEVABLE! AT@T SCAM ARTIST!
N  2nd of Mar, 2010 by    0 Votes
i call back and told them i tink i deserve a credit to my accdount and they gave my $100 credit and $5 off my internet for 6 months which mens i dont have to pay my bill for a couple months!

I am now much happier but still would never trust their rebate system.
They are trying to satisfy but their rebate service is deceptive by nature so beware!

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