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AT&T / combining cell phone accounts

1 Miami, FL, United States Review updated:

I have been an AT&T customer for over five years. I recently rolled my sisters account under my account. I called customer service twice to ask questions about the details before I made the switch. The rep did not note any of my questions or any of the responses to my questions. I specially asked about the rollover minutes and was assured we would keep all of them. Now I get my first bill and they have taken away all the minutes and say they can't do anything about it even though their representatives are giving out incorrect information. This is very poor customer service and when my contracts expire I will not be renewing any of the. They also said that one of my contracts has already expired this is contrary to what I was told when I was combining the accounts in February. AT&T needs to give me back my rollover minutes and retrain their customer service agents.

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  • Tr
      20th of Feb, 2009
    0 Votes
    AT&T - Unauthorized Debit
    United States

    My debit card was blocked due to overdrafts and when I recieved a print out I discovered that At&t had submitted an ACH against my account fraudulently. I have not done business with At&t since 2000 and my bank account has only been opened a month. The draft was submitted with NO ACCOUNT attached, nor phone number NOTHING! I called and spoke a rep who couldn't find anything that matched the amount, GO FIGURE! I can't understand how a compnay as large as At&t has no tracking system for payments they've recieved via the telephone. I am completely ticked cause I'm left holding the bag until it's been resolved!

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