AT&T Lg Shine / poor customer service, drop calls
My phone, LG Shine, from AT&T has been dropping calls and turning off the phone by itself even though it is full of charge. When I try to call out, phone says that "CALL ENDS"...never rings, I can't even receive calls. I tried to call a same number 85 times before it finally connected me through.
All the data I had in my memory stick were gone even though I didn't erase them;
This is my 2nd LG shine by the way...my first one had the same problem!
This phone is awful, customer service reps of AT&T are also awful, they kept transfer me over to so many departments, I had to go into store to change my sim card, never worked! Customer rep at a store told me to talk to technical support, warranty dept, when I did so, they just transfer me over to regular customer services again... WHAT IS WRONG WITH AT&T!!!
By the way, I had so much problem with my phone not making calls and getting calls, had to use co-workers phones and public phones, AT&T still charges me full service fee and Courtney H(cancellation dept rep) told me that if I cancel my phone today, they will still charge me a cancellation fee.
And she said "If you want to change to Nokia old phone, you can pay $40."
WHY DO I HAVE TO PAY FOR UR COMPANY PROBLEM??
Warranty dept told me that I can't replace to other phone since they don't have a record of me swapping it for the first time. It's not my fault, that's AT&T's fault.
Anyways, I really recommend not getting this LG shine and if you have other choices going to different company, just go for it!!!
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