AT&T review: charged me for a modem I didn't purchase and will not return my money 28

I tried to work with Vesta before going forward with fraud charges, but it is a waste of time. I asked for the documentation that allowed them to charge my credit card for 6 months for services I do not have. They told me I would need a court order to obtain those documents. They can charge my account with ease, but I need a court order to find out why. The executive at Vesta said, "this is why it is so important to protect your credit card at all times." I guess she means protect my card from thieves like Vesta

I found out when my cell phone went dead that I had paid ATT Vesta $48. several times with out realizing. I called ATT Mobility and they said to contact Vesta. I want my money back or I'll turn this over to the Sheriffs office.

This is not a complaint, I would like to talk to someone about changing the date that my Go phone payment comes out. At present, it comes out directly between my pay weeks. I get paid every 2 weeks. I was looking for a phone # so I could talk to someone about this.

We are currently being "RIPPED OFF" by AT & T as well as many other people in our neighborhood. They had door to door salesmen selling a nice deal. WE signed up. However, when our bill came it was outrageously wrong. All of our neighbors are complaining. We try to call them but get a run- a - round IF we even get to talk to a person. They try to soften us up by telling us they will give us a $100.00 gift card, then tell us it can only be used toward our bill. They also tell us we should have gotten a confirmation in the mail as well as in our e-mail. Guess What, that is not true either.
One day a man came to our door saying he was from AT&T and trying to straighten out the "problem" . Said he had a phone number for us to call but didn't have it with him but would bring it back the next day, Guess What, he never came back.
If AT&T had salesmen selling at the wrong prices, that is not our fault and should not have to pay for their mistakes. We signed an agreement for a certain price and they should HONOR it, .
But by the looks of this page, AT&T has NO HONOR. We also did not get our rewards card.

When I ordered internet I told them I was coming back (from Comcast),
that I already had the modem and not to send it. Natually, they sent it!
I complained. When on-line got three people who passed me on like a hot potato,
but one said 'send it back.' This I did unopened. But the bill showed otherwise.
Dig? I will subtract $63 from the bill, knowing I will still get some heat from them. In which case, I will cancel altogether, if push comes to shove. Advice:
form a game plan and stick to it!

I AM A REP IN THE REWARDS CENTER AND I HAVE TO TELL YOU EVERY TIME I GET A PHONE CALL I DO ALL I CAN FOR THE CUSTOMER IF THEY ARE NOT ELIGIBLE FOR THE REWARD THE SALES PERSON TOLD THEM I TRY TO SUB IT FOR SOMETHING THEY ARE QUALIFIED FOR ANOTHER THING IS IF YOU ARE TOLD THAT YOU WILL QUALIFY FOR A MODEM REBATE (UNLESS YOU LIVE IN THE SOUTHERN STATES NOT TEXAS THOUGH)
AND YOU DID NOT ORDER ONLINE YOU WILL NOT GET THE REWARD NO MATTER HOW MUCH YOU YELL AND SCREAM AT US THERE IS NOTHING WE CAN DO. 2. BE NICE WHEN YOU CALL IN IF YOUR REWARD HAS EXPIRED IF IT IS NOT OVER 90 DAYS THE REP YOU ARE SPEAKING WITH HAS THE PULL TO REMOVE THE EXPIRED STATUS (ALTHOUGH SOMETIMES WITH THE VISA GIFT CARDS THIS IS NOT POSSIBLE) ALTHOUGH THE CUSTOMER IS GENERAL Y RIGHT THINK OF IT AS IF YOU WERE DOING YOUR JOB AND HAD SOMEONE YELLING AT YOU WOULD YOU BE ANYMORE READY TO HELP THEM OR WOULD YOU RATHER SPEAK WITH SOMEONE WHO IS CALM MAYBE IRRITATED BUT SEEING HOW THE REWARDS USUALLY GO DONE WE UNDERSTAND WHY YOU ARE THE ONLY THING WE CAN DO FOR YOU IS TRY OUR BEST TO GET YOU AS MUCH OF THE REWARD THE SALES PPL TOLD YOU YOU WOULD GET IF WE SAY WE CANT DO SOMETHING THEN BELIVE ME WE CANT WE WOULD LOVE TO GIVE YOU WHAT YOU WANT AND WERE PROMISED BUT MOST OF THE TIME IT IS OUT OF OUR HANDS PLEASE TAKE THIS INTO CONSIDERATION THE NEXT TIME YOU CALL AND START YELLING AT SOME POOR UNSUSPECTING PERSON. TY I HOPE TO HEAR FROM ALL OF YOU M-F 7AM-7PM CT

lets see... one i this is not an att site so people asking for their rewards, this will not be seen by anybody from att, unless they work for att and visit the site for kicks. the reward site is real you guys are just not smart enough to find it. the address is giving to you. not so you can search for it but so you can put it in the address bar at the top fo the screen you know the one that says address by it. and if you don't request your reward it wont go out. flyers are sent out to you when you are eligible of course most people just toss them and dont look at them and when someone mentions it you get mad and say you look at everything from att, yeah i don't believe that, you just dont' want to admit that you tossed it. dont be dumb people, think

i was told I would recevice a rebate when I signed up for long distance sevice and I stll haven't received it yet.

I was referred to ATT phone and internet service by my sister-in-law and when I signed up for your service I was told that she would recieve $25.00 for my phone service and $25.00 for internet DSL service. We recieved her code and the girl that signed me up said she would take care of this for me. As of today Tuesday Dec 2, 2008 she had not recieved it. I talked to a rep. at ATT today and they said they couldn't find it in the system and that it was to late to do anything about it now. If it wasn't for her telling me how satisfied they were with there phone and internet service I probably would have stayed with my other service. I don't think you should offer services that you don't intend to keep.

Thank You,
Gerald Shelton

I was told that I would receive 125.00, and told me to go this web site in two weeks after receiving DSL. It has been over a month, since I got connected with DSL, and would to receive the money that yall owe me. I would let to hear something soon as possible!

Your Sincerely,
Christine

I have read the other comments about receiving rewards. I was told by an AT&T agent that I would receive a free modem, and a $75.00 gift card in the mail. Today I received a letter from AT&T Reward Center stating I had to redeem my gift card by 12/23/08 and that I would receive the card in 4- 6 weeks which will make the gift card invalid. And I got another card telling me I was NO longer eligible for the gift card. I called AT&T and they told me that I was still receiving a gift card. So I have no idea what is going on anymore. Every time I call and speak to someone, they tell me something different. They tell me I am not eligible for the $50.oo check which would have covered the modem they told me I would get for FREE if I signed on for Internet service. And that is the ONLY reason I signed on for Internet service because they told me I would get a free modem. So I have NO idea what the hell is going on, and I have had it. I agree that a class action suit should be filed. I am tired of being ripped off by monopolies especially when times are tough for everyone economically right now. Big guys stealing from the little guys.

I'm new to att and from what I'm reading sounds scary and may not be worth my time.

I don't know why I was directed to this sight I have no complaint or comment.

I signed up and received U-verse service in May 2008 for TV and internet. I requested that the reward of $100 that was due me to be sent as a check. To date I have not received the check. When can I expect your payment.

I have had nothing but problems with ATT U-verse since I switched. They couldn't even find the date they installed my account, let alone an account number. The rebates promised did not come at all. I've called no less than 15 times to complain about my service or rebates. I'm still waiting on my $50 Visa card that should have come in October. Now they say it won't come til Dec. Now they installed the U-verse phone. They came and left B-4 we could open the door. My phone account that I reduced until they installed the U-verse has not been credited. They sent me 2 bills and the second one is higher than my normal phone bill. They still have not credited my phone bill. They set up that battery back up system next to my printer. Guess what. The day they installed that & left my printer will not print anymore. IT IS NOT A SOFTWARE PROBLEM! I checked under diagnostics and it says something is disconnected, which I did not do or know how to fix. So I called U-verse and they tell me it's a software problem. Then they sent my bill 1st bill, including an installation charge of $50.00 for the phone. When I signed up for the 3-bundle package, there are supposed to be NO INSTALLATION CHARGES WHATSOEVER. Plus the bill was for $150.00. OH, YEAH, THEY FORGOT TO GIVE ME THE 2 FREE MONTHS OF T.V. THEY OFFERED AND BILLED ME FOR IT. HA! WHAT A JOKE ATT HAS BEEN. I''M READY TO SWITCH BACK TO COMCAST, EVEN IF IT COSTS MORE. NEVER HAD THESE KIND OF PROBLEMS WITH THEM AT ALL. SO SICK OF IT ALL. OH. YEAH, I HAVE TO CALL THEM AGAIN TO FIX MY 1. PHONE BILL, 2. CREDIT MY PHONE BILL 3. FIX MY PRINTER, 4 AND GET MY GIFT CARD. WISH ME LUCK!

thieves nothing more nothing less.shame on me!I am sorry comcast.

We switched over a week ago and it has been a nightmare. They still have not installed our phone and that is where we would see a savings. Everybody that we have dealt with so far has lied to us, beginning with the salewoman who sold my husband on the switch. Everyone says they will take care of our problems and nothing happens. Saying I'm sorry is a crock and a coverup for incompetence. We have since spoken with people that we know who have bought into ATT&T and each of them has told us that they got so frustrated that they asked AT&T to come and get all their equipment. This is no way to run a business. It tough times I would expect that they would be breaking their backs to make sure that their customers were satisfied. Word of mouth is very powerful!

How do I register to get my rebate for the moden sent to me to get my DSL service?

ATT IS A COMPLETE NIGHTMARE TO SWITCH OVER TO. I CAN'T STAND THESE STUPID IDIOT TECH SUPPORT PEOPLE, ALL THEY SAY IS I AM SORRY, STAY CALM AND I WILL FIX THE PROBLEM FOR YOU.

IT HAS NEVER BEEN FIXED! horrible support people from who knows where, poor english.

I HAD INCREDIMAIL WITH COX. NOW IF I SEND FROM IT IT GOES TO MY OUTBOX NOT SENT. I AM VERY DISAPOINTED AND ANGRY.

recieved my post card in the mail cannot get on to get my reward for ordering u verse

AT&T is not real. 2 years ago they got me out of almost $300 dollars, I try to get it back, but no way, those guys are there to get us. My problem now is the $50 rewards rebate visa card that I was suppose to redeem from at&t.com/reward center still cannot get it.But I got a plan for you at&t. I will subtract my $50 rewards from this month bill, they will get $58.61cents. Thank you AT&T.

AT&T DOES NOT OFFER MUCH IN THE WAY OF CUSTOMER SERVICE.THEY GET YOU TO SIGN UP FOR THEIR SERVICES BUT, ...THEY DONT GIVE YOU WHAT YOU PAID FOR!HALF OF THE TIME MY VERY EXSPENSIVE ENTERNET SERVICE IS DOWN OR SOOO SLOW !HOW ABOUT A REBATE ON THAT?!

I have tried to get the rewards offered to me for a bundle package. There is no such place. In the meantime the phone installation was a night mare. Nothing has come of my attempting to receive my reward. Instead of a check in the mail, I get none existent website and no one to anwer phones.

I would like to redeem my rewards.

They send me literature all the time about att.com/rewardcenter and when I try to get it on the web it won't let me. There is no such site as best that I can tell!

I have had nothing but trouble with my inter net since I recieved it two weeks ago I have tried to go to my rewards to get my $50 dollar rebate visa and a$50 dollar check it only let me redeem the check to my account no visa now my computer says att reward center dose not egzist.

att is charging me 4 a modem and i sent the modem back already

I started out having same problem. To get to the att website, follow your instructions, however, don't use the lower search engines, use the one at the top. That should work.