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AT&T / landline repair

1 Santa Clara, CA, United States Review updated:

I am a senior and my land line has been out for four days now. Called and was given the date of June 10th for service call between the hours of 8 a.m. and 6 p.m. Whatever happened to the four hour window. Did not question that it was Sunday since it was an outside line problem, which seems to happen often. It is now 6:30 and as usual for service calls, no show. Called numerous times and of course, got the usual script, wait, press buttons, disconnects, etc. I would like to have service restored to my land line and credit on my statement for days without service.

Sq
Jun 10, 2018
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Comments

  • 9w
      10th of Jun, 2018
    0 Votes

    I would question they have any land line techs working on sundays ( possible) but few if any
    only real course is to file a complaint with the better business bureau
    as any complaints made to at&t when you call will just get ignored

  • Ba
      21st of Jun, 2018
    0 Votes

    I’m having this same issue opened a ticket with AT&T a few weeks ago because my internet quit working took then a week to send a tech out to determine the issue was with the lines on their side. He had to put in an order with the local office who came out 2 days later and ran a cable between the boxes along the county road that I love on. Now the county came out to do some road work and they broke the temporary cable. Called AT&T last night and was told it would be next Wednesday before they can send someone out

  • 9w
      21st of Jun, 2018
    0 Votes

    @Bamageek205 odd how things are very slow on there side

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