I am hoping to have my experience serve as an indication that the customer service needs significant improvement. I have a bundle that includes my internet with AT & T and my satellite cable through Direct TV. The bill summary includes both, and so I referred to the number for customer service when I needed technical support for my cable. However, that number (AT & T customer service) cannot assist with Direct TV issues yet when routing the call to Direct TV, it was the wrong number. I was transferred to another Dish company all together. I spent 45 mins on the phone trying to resolve a simple technical issue. It is extremely frustrating to call AT & T customer service. I believe that if AT & T offers its customers bundle deals that include another entity such as Direct TV, there should be a smooth way to assist their customers when they need to be directed to that other entity. In fact, the bill doesn't even provide a number for Direct TV and they should. It is very disappointing to know we pay so much money for services yet do not get the quality customer service we deserve as loyal customers. I certainly hope my letter can shed some light on the need to improve customer service.