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AT&T / direct, home phone, and internet

1 Maryville, IL, United States

AT&T took my money knowing they had no service in my area. I paid $109 to start account more than 30 days ago. When the people came out to set it up they realized they had weak service in my area. I cancelled everything that day. I have not received my money back yet. I was told I had to wait 30 days for my refund. Which I don't understand but I waited. It has been 33 days. I called several times during the 30 days to see if I could get my money sooner. Today I was told nobody in customer service put in for my refund. So... I need to wait another 5 to 10 days to get my money. I hate everyone who works for AT&T. Don't get caught up with their scams! It's easy for them to take your money but crazy hard to get it back. Everybody at AT&T can eat [censor] and die!

Nov 7, 2017

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