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AT&T

Posted: Apr 21, 2017 by    

cable/internet bundle

Complaint Rating:  0 % with 0 votes
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Contact information:
Temple, Georgia
United States
Att.net
I've been a customer for about 2 and 1/2 months now. I have the cable and internet bundle with free HBO, Stars and Cinemax. I recently moved to a different area and I had a transfer for my bundle service. Before the transfer request, I called to notify that I will be moving in a different location but same city. That representative I spoke to that day told me I was able to transfer my services with no hassle, so we proceeded the request and confirmed. Once I moved the cable department came first to set up services and helped out for the internet department to come and don't have any hassle. Well the appointment can for internet services. I waited the whole day and called the next morning to notify that i the internet installer did not come. That representative told me I was not able for services because they don't service internet in the area. I was confused I explained he/she that another person told me I was all set. So instead I carried on with the cable services. The same representative told me I had to return the modem within 7 days without being charged with equipment fee. I agreed and I asked since it was not my fault that someone told me different if I can have my early termination fee waived. I really wanted my bundle. She told me she was able to do so, but the modem had to be in within 7 days or I'll be charged. I agreed and I returned the modem to ups store in 2 days from the conversation. She also told me I had to call in to cancel out my HBO, Stars and Cinemax by April 184th so I would not get charged. I agreed to do so. I called on April 19th, talked to a representative named Erica I told her that I looked up my overview online and my bill was 220 dollars. I just paid my bill and online it showed I had 26 days left until next bill. How is that possible? She explained that I was charged for hbo, Stars and cinemax plus an early termination fee. I told her the last representative said she waived the fee for bringing the modem back within 7 days and also about the HBO, Stars and cinemax channels I was told to call in to cancel but my online account showed I was to cancel by May 9th. I told her I refuse to pay that because a representative screwed me over. I've paid my bill before it's even due.. I refuse. She told me She couldn't do anything about waiving fee or whatever the last representative said but she was able to prolong/update my HBO, Stars and cinemax until May 9th. I asked if She can replay recoreded line from the week of March 20th.She told me shes not able and gave me the complaint address. Next day, my HBO, Stars and. Cinemax are discontinued. Im confused and upset, I've been told from different representative different things and still not getting things right. I would like a discount, a deal or something this is just ridiculous to the point I will have to move my business else where. My name is Taleisha Lewis.
Account #158789695
Contact # 832)935-1331
Please leave message if not answered thank you.

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Complaint comments Comments (0) Complaint country United States Complaint category Internet Services

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