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AT&T / billing rip off with dsl internet

United States

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the charge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occurred and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS can you offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows what is going last call today they transferred me to the rewards section. Frustrating and what an inefficient company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

Ga

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