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AT&T Beltline and the Tollway / cell phone

1 Addison, TX, United States

3/2/2017 - I drove my friend who recently had surgery and could barely walk to the AT&T store as her phone quit working while in the hospital. They said they could not fix it and she would have to buy a new phone. She was on a cane and barely walking but Ashley had her walk across the store to view the phones. She picked out a phone and then Ashley disappears for a while. She comes back and tells her because she did not finish buying a phone online that she would have to call and tell them to cancel the order even though this was an AT&T store she could not help. After 17 mins someone comes on and has trouble with the code, While Ashley tells the AT&T person to refresh as she had no trouble with the code the line goes dead. Ashley calls back and the recording relays that it will be a long wait due to call volume. After over an hour she could no longer wait due to her health, Ashley could have cared less that AT&T loss a customer. I talked to the manager and he could care less. I am sure with the way you treat customers your call volume is really high. I will let my friends know the customer service you don't provide And I will post this on facebook, twitter etc.

Mar 2, 2017

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