Americas Best Value Inn & Suites / service!!!
I made a reservation yesterday and upon arrival the lady at the front desk was very rude but, still tried to make conversation with her. Had a issue because I had my husbands card which I understand. So the next day I booked another day which I had to pack all my belongings even though I had already paid because it wasnt 3pm to check in. Still tried to give the hotel a chance once again checking in was horrible. I asked non smoking and downstairs because I hurt my knee I was told no for downstairs and got to my room and the room was smoking there was still urine on the toilet which I have a picture of but didnt call front desk because the lady up front. I had one more day left which was today and my family was helping unload my bags and before my brother got to the door front desk called saying I had to pay $10.00 per person I said thry are not staying and he said read policy $10.00 I asked for a refund was told no. So paid the $11.50 I will never ever book for americas best value inn university austin texas again!!! By far the worst hotel experience ive ever exsperienced!!! The housekeepers were very nice though.
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