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American Express / charge denied for no reason

1 United States

Amex card holder since 1974. Always paid off the entire balance every month. Used it three times sunday night, nov 9, 2008, for about $200 total. Less than 24 hours later, a $50+ was denied at a grocery store because I had never shopped there before! Don't ever recall being declined before.

First, that's bull. It had been two years since I shopped in one of those stores, but I had shopped with them before.

Second, try and get a believable answer by calling one of their "service" numbers. You end up talking to someone in india who obviously has no idea what standing in a grocery line is about and told me I should have called them on the spot to clear up the matter! Next time, i'm leaving the groceries and walking out.

Third, even if it was a fraudulent charge, it was just above $50. Technically, i'm responsible for teh first $50 of fraudulent activity and they cover the rest. So why decline a charge that's so small? Seems more like harassment than protection to me!


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