SUBMIT A COMPLAINT

Altech Autopage Cellular / Can not activate sim card

South Africa Review updated:

I MR. D.S. Van Zyl have asked for a upgrade on one of my cell phones. I received my new cell phone Samsung Galaxy Chat plus new sim card MTN on 16/09/2013 via courier.My old sim card was a cell C sim card. My request was to keep my old number [protected] and to return to MTN net work which I was on prior to cell C. We entered into this upgrade on 13/09/2013 via phone, received phone and sim on date mentioned above. On that very same day 16/09/2013 in the afternoon spoke to Mlungisi Ref.A1309164078 asking for sim card to be activated was told it would take 2-24 working hours to be activated. Received message on my phone on 17/09/2013 13.55 pm Ref A1309174518 new migration Request has been completed 11.50AM. Also contract has been extended for 24 months. Another sms message on phone on 18/09/2013 saying sim swap successful done on 18/09/2013 4.00 pm. Phoned Thandazile and asked why my sim card has not been activated, she said it takes 2-24 working hours which will be no later than 12pm Friday 20/09/2013. On 17/09/2013 spoke to Lwandle she said nothing has been done yet, they are busy trying to Rica my sim card then they can proceed further. I waited for Friday 20/09/2013 12pm sim card was still not activated. Phone Pindi Ref. call 296944 she said she will try and sort out problem with IT Department as the sim swap has not been done everytime she tries to do the sim activation it comes up with error message. 25/09/2013 spoke to Sthembiso at 8.45am confirmed activation will be done in 24 hours. I left everything and tried again on 1/10/2013 at 9.15am spoke to Janeeta said port has not been connected, has referred it to Lucretia to sort out problem. On that same day spoke to Freddy said all is on tract I will be able to use my new phone by the evening not to worry. On 2/10/2013 spoke to Evan Ref. call 299780 reassured me not worry I will be connected today. On 3/10/2013 once again spoke to Thandazile at 8.45am in absolute desperation asked to speak to supervisor, she refused and asked if she could help, I explained once again, and repeating my problem once again, put me on hold for 15 minutes never returned so I put down the phone. Tried again and once again spoke to Sthembiso 9.30am, tried to see what is the problem said port has been done but can't Rica card number invalid on sim card. Please Please have mercy on my very sole. Out of shear desperation I went to the Phalaborwa MTN shop for some assistance. He has been in contact with Autopage, also confirms port has been done, but also seems to be having problems to Rica sim card. From the 13/09/2013 until now 4/10/2013 I have been desperately trying to activate my sim card, all I want is to use my new phone is that too much to ask. I am a reliable customer, I have never defaulted in 20 years with Autopage, the least I expect is quality after sales service. Why can't we just get what we pay for, without all these lies and deception. I am only a customer, I don't know how to do these peoples work. As a last resort I have come to the Complaints Board, Hoping you can help me in this regard.
Thanking You Kindly,
D.S Van Zyl

Do
Oct 04, 2013
Sort by: UpDate | Rating

Comments

  • Cl
      Dec 05, 2013

    Altech Autopage promised to deliver a modem to me over a month ago. I have followed up after 2 weeks due to no delivery and was told it would be arranged. After another two weeks I have tried ENDLESSLY to get someone to contact me. STill no reponse !!!

    0 Votes

Post your comment