AliExpress

February 2016
I ordered several products from several sellers on the same day. Some packages arrived within the "guarantee delivery" time, others did not. Five of ten packages either have not arrived yet, arrived later than guarantee time, missing part of the order or don't work.

As instructed by AliExpress, I asked for a refund to be issued. Some sellers politely issued a refund or claimed they would resend products, while others gave excuses, (if they felt like replying), and was told to wait.
One seller claimed several times that they would issue me a refund and never did. This went to arbitration. In a e-mail from AliExpress, I was told that I was to be issued a refund. Shortly thereafter, I received an e-mail from AliExpress Trade Security Department that my account has been terminated. The reason they claim is continued violation of the Buyer Protection Program rules. All I did was to ask to be issued a refund - as they instructed! Because of account termination, I was ruled against, and no refund will be issued. My appeal was refused because of the "accused" violations.

I have ordered some beauty products from AliExpress and the seller was fast about taking my money. When I received the product I learned that the expiry date was over a long time ago. So I contacted the seller and asked for a refund. He/She did not believe me so I sent some pictures but even then I was called a liar. Then I asked AliExpress customer service for help and they said all it was between the seller and me and that we need to resolve the situation ourselves. They said that there was nothing they could do. I'm sure that they just did not want to waste their time on me. Do not order from this site!

On September 2, 2015 I ordered 5 winter caps from winwinstep at Aliexpress. The parcel didn't arrive and I extended the buyer protection time several times. As the parcel still didn't arrive I opened a dispute at the end of December 2015. The seller told me that she would re-send my parcel and asked me to close the dispute. I trusted her and agreed to her offer. She provided me with a tracking number claiming it was valid, told me that if there would be any problem with my order I could contact her and she would take further action. And I closed the dispute, which was my hugest mistake. The second parcel didn't arrive either and I contacted the seller again. And instead of helping me and solving my problem the seller blatantly lied to me claiming that she had extended the buyer protection time and there was no risk for me. And she asked me to wait for the second parcel. But her words was a blatant lie because as I closed the dispute the order was automatically closed back in January 2016. I wrote to the seller the same day (on March 28, 2016, the day when she told me that she extended the buyer protection time) and asked her to provide some evidence to confirm that the buyer protection time had been really extended. Of course she didn't reply. On April 7, 2015 I wrote to her one more time but there were no reply from her again. And still there is no reply from her. Now I understand why she asked me to close the dispute. She perfectly knew that if I closed the dispute, I would have lost automatically the buyer protection (when I opened the dispute there were just a few days till the end of the buyer protection) and would not be able to do anything to get my money back.

Ordered a throttle position sensor through aliexpress. Price was low and china post worked well, it arrived. However, this part was likely a factory defect - tested, not working, discarded - then resold through aliexpress.

I did enter a dispute and didn't accept the part and funds were held as aliexpress investigated. They wanted a video to prove the part was defective - not really possible and not feasible to pay mechanics to be movie stars! It was a $9 part.

These sensors should/must give a low initial voltage once plugged in and powered. This one gave nothing until the throttle was open 20% or more, then it begins to function as it should. You really cannot turn this part or adjust the throttle shaft to compensate for the initial dead-spot and no initial voltage on the signal wire.

Aliexpress would not refund unless I had my mechanics make a video and they would not push the supplier to send another replacement part. Both relied on "no evidence" from the buyer and they kept the money.

Lazy arbitration by aliexpress and cynical behaviour by the supplier.

Back in March I have purchased some seeds for my garden from a seller on AliExpress. They took my money immediately, but there was no payment confirmation email. My bank statement showed that AliExpress did take my money. One week later I got message and was told that my order was cancelled because there was no way to ship to my country. What a joke. That was not my first experience with AliExpress and I always received what I paid for. They promised me a full refund but three weeks already passed and the charge has not been reversed! I'm very disappointed with AliExpress!

Hi all of you!
I find none like big cheaters like ali express joining hand with suppliers. I ordered a shirt order online from aliexpress. Company name opal clothing
Id-[protected]. I received no communication from the seller over the next few weeks even though I messaged on several occasions to enquire if the order had been shipped. Finally the good arrived things I received were very cheap looking and poorly made and most important very very small in size. Their clothes are ill fitting, very poorly made, the material they use is not like advertised. It did not list the order information, nor did it provide me with a way of sending back this terrible article of clothing
I filed a dispute to which the seller responded that he will refund provided the item is returned back to his address. I mailed them to explain me the process of returning the good but the seller never responded. Now when I inquired about the cost to ship the items to hong kong it states 34 dollars.
It is practical that no body will return the item back since it costs 3 times the actual cost of good.
It’s a game plan of the seller and the aliexpress is also involved in this fraud process. Customer care at aliexpress is useless of no help.
. I will never again purchase from this company. How stupid is this. For a wrong supply I have to pay the money for no fault of mine. I have been buying things from other online companies for several years now and never had any uisssues like this. I contacted the seller and asked for a refund, but he refused and told that he don't do refunds. Then I reported that scammer to aliexpress customer service and they said it was not their problem. They said that I need to talk to the seller and when I told them that I already did they said that there was nothing they could do.

ıt ıs about two months before ı order a thınk from aliexpress the seller is Nicermarket CO., Ltd. the day after ı cancel my order and ı send message at the rıght tıme. she answer two days later. ı can not open dispute even because the seller put the order finished. live chat is very kind she said me she will handle it and also ı send mail to the costumer service nothınk they are kindly answer but nomore. ı dont want kindly answer ı want to see the result. never ever never ı will buy someth from aliexpress. ı suggest you too thınk twice before order.-order number ıs [protected]- stıl no money

I ordered 2 pair of shoes from store SHOOFOO guangli liu Country/Region: China (Mainland) Website: http://www.aliexpress.com/store/928462
I paid for 10 to 15 day shipping. Right before the deadline to ship a tracking number is available and it is not for my method chosen, I contacted the seller about it and he claimed it was 2 different packages BUT so I paid for both to be shipped, Then I follow the tracking and it is in the UK. OMG I am in Texas. He claimed it was an error and sends a way bill DHL. Ok package arrived but NOT the color I ordered on the sandal, the size and anatomy of the straps on the sandal fit my calf but flopped around my ankle. The second par of shoes were a mess too, One shoe 1.5cm to 2cm longer than the other and so wide they were boats. I thought this purchase would be safe because the store refund policy posted. NOPE! Ship it back I refund you crap. $50 to ship back is the BS way they keep part of your money. Because the dispute never leaves the seller with nothing. It is a SELLER protection as long as WE get something they keep money. I also learned that sellers can manipulate the feedback left by buyers. So the feedback scores that have you buying is actually adjusted by the sellers, and they can even erase the transactions. I left feedback for March 2016 and the seller deleted the transaction and feedback like it never happened. So you are gambling with every purchase basically. But I must say this seller is reckless in your face with it, with the I put you on blacklist crap. Its almost funny if I wasnt out of $76. I filed a report with the FTC but whatever. I thought it would be safe since the company went public in the US but NOPE. No more China buys for me.

Use AliExpress at your own risk. I've purchased a camera from AliExpress and when it arrived it was damaged. Contacted the seller and asked for a replacement, he said ok and promised I'll get one in 14-21 days. Unfortunately nothing ever arrived and when I emailed the seller he never answered. When I asked AliExpress customer service for help, they said that there was nothing they could do and that I need to discuss the problem with the seller. Ridiculous! How can I discuss anything with a person which does not communicate! That was the worst online shopping experience ever!

I have been buying things from www.aliexpress.com for several months now and never had any issues. About two moths ago I made a purchase and received my stuff only a week ago, this time delivery was extremely slow. Things I received were very cheap looking and poorly made. So I contacted the seller and asked for a refund, but he refused and told that he don't do refunds. Then I reported that scammer to AliExpress customer service and they said it was not their problem. They said that I need to talk to the seller and when I told them that I already did they said that there was nothing they could do.

I ordered some items from aliexpress and never received anything! My order was placed about three month ago. Then I went to their website and found some information saying that if you don't get the order within 60 days a full refund will be offered. So I contacted their customer service and asked for a refund, but they asked for some proofs. What proofs? Tracking number was not working, my items never showed up, so I did not have any proofs! Never again I will order anything from these people!

Order ID: [protected]
Dispute Opened: Feb. 01 2016
I purchased hair from the seller on Ali Express name Emily thru Recool Hair. I paid 167.00 for the bundles. I only was able to wear the bundle one week when the hair started shedding and tangling. I contacted the seller and she told me she could not resolve my issue till later. I then sent feedback of my experience as a 2 rating on her site. Emily then contacted me numerous times asking me to change the rating to a 5 and she would refund me my money back. Yesterday 3/8/2016 I changed the rating after she asked me for my Paypal information and stated she refund my total balance of 167.00 back to me. She lied because she never refunded to me to total balance of 167.00. She only sent me 30.00 back. I want my total refund back to me as she told me she would do after I changed my rating on Ali Express. I am uploading pictures as well as the conversation we both had thru Ali Express with her stated she would refund me my money if I changed my rating.

I made an order in early November and it is now March and I still haven't received anything! When I contacted the postal company they said that they could not locate the delivery address and therefore they sent the package back. I immediately contacted AliExpress customer service and they said something that made absolutely no sense. Few weeks later I emailed again and the seller said he did not receive the package back yet. In February I asked for a refund and the seller promised to give my money back. It has now been nearly 3 months since the order was placed and I have received nothing yet! Every time I message I keep getting only excuses! Never again will I order from this site!

I purchased some items from AliExpress in late January and it is now March and my order wasn't shipped so I canceled it. I was expecting to get a refund, but never received my money back. I contacted the seller and he said that my order is on its way. Then I emailed AliExpress customer service and explained the situation. They said that there was nothing they could do. So there is no way to cancel anything if the seller is against it. It's absolutely ridiculous! Why this website even needs this stupid customer service? They are unprofessional and totally unhelpful!

I made an order back in January and received nothing yet so I decided to cancel the order. The seller rejected my cancellation stating it was not a good enough reason. I emailed him again and demanded my money back, he refused. Then I contacted AliExpress customer care and they asked me why was I cancelling my order, and after I explained the reason they said no problem and promised to give me my money back. Yesterday I received a message stating my order was shipped! What? I asked them to cancel it and they never did it even though they promised to help! Absolutely disgusted with this stupid website! Then I told them I was reporting them and they stated they were sorry. Horrible!

This website is absolutely disgusting! Sizes are wrong and quality is horrible. I ordered some items from AliExpress about a month ago. Things I received were absolutely terrible, so I contacted the company and asked for a refund. They said that there will be no refunds and suggested me to reorder. I have been told to reorder and they would give me a discount on my next purchase and will send me the products for free. Seemed like a great deal, but everything they said were lies. I received nothing yet, never got any discounts and now they are ignoring all my messages. Yes, on AliExpress everything depends on the seller, but I'm totally disgusted with the lack of customer support! Buyers be careful!

I've ordered three items from Aliexpress. I received only one item and the quality was way off so I contacted customer service and asked for an exchange. After many exchanges I asked for a refund. The other two items never arrived. Contacted the company many times and was told that items were shipped and to be patient. Later I received a message saying they never received the money and cancelled my order. Liars! I contacted my bank and checked my credit card statement which showed the money has been paid! I wasted my money and received nothing. This company is an absolute scam!

People beware and don't order anything from this company unless you live in China. The tracking numbers they provide are working only in China, so if you don't receive your items, then they won't give you a refund. When you're going to ask for a refund they will tell you that they have nothing to do with your problem. Since there is no way to prove you haven't received something, they'll just keep your money. These people are running a scam! Don't order, unless you like loosing money. Avoid AliExpress!

As many other people I have believed in aliexpress. When I made an order I thought they were quite reputable. I received a damaged item, immediately contacted the seller who refused to give my money back. So I emailed aliexpress customer service, but they declined to assist, and relied on sellers accusation that I did not provide the photos showing the problem. I was the one who lost money and needed some help, but unfortunately customer care protected the seller. Aliexpress just washed their hands and closed the case. Do not rely on aliexpress, they'll never help.

I went to AliExpress and found a seller who had these really cool man clothes. So I ordered an outfit and was very excited about my purchase. But when my order finally arrived and I opened it, I saw something really small! That thieve claims he sells mans clothing, but the outfit I received would barely fit an action man! So I opened a dispute against the seller! AliExpress rep said that there was nothing wrong and that the seller was correct in his sizing! What a joke! Shame on you AliExpress! I was really hoping to get some help, but all they do is protecting a thieve. Avoid this fraudulent website!