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Alamo Rental Car / awful experience

1 United States
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I rented a Hybrid car from Alamo to drive from Raleigh, NC to Ft. Lauderdale, FL. I originally was supposed to rent a mid-size car, but took the advice of the sales rep and went with the hybrid to save on gas. Anyway, I drove down and returned the car as expected. I did not have any trouble with the car during my rental aside from the fact that I returned it an hour late since we ran into traffic on the way to return it.

However, I received a letter from the Loss Damage department saying there was damage to the car and they were investigating the claim. The odd thing about the situation is that they sent the letter to my parent's house in Chicago. I have not lived with my parents in over 5 years! I moved from that address when I went away to school and have had an apartment in MD since 2004. I also did not give them that address when I rented the car and it is not on any of my documents.

In addition, I have never rented a car before this time as I was always under age and did not want to pay the underage fee. Thank goodness my parents still live there or I would have never gotten the letter. I don't understand why they would send the letter there and not to the address I gave them. How do they expect me to get the information and act accordingly if they do not send the letter to the address where I reside?

So, I called the Loss Damage department with the information my mother was able to give me to see what damage they are investigating, but the representative was not much help. She could not tell me what damage they are investigating or when she would know. So, I have no idea what they are talking about. Also, when the car was returned, there was no damage noted on my return paperwork. I will never rent from Alamo again because this is absurd!

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