Menu
Alamo Rent A Car Customer Service Phone, Email, Contacts

Alamo Rent A Car
reviews & complaints

www.alamo.com
www.alamo.com

Learn how the rating is calculated

4.1 390 Reviews

Alamo Rent A Car Complaints Summary

296 Resolved
94 Unresolved
Our verdict: You can expect a very good level of service from Alamo Rent A Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Alamo Rent A Car has claimed their business profile
Click here to get notifications about new complaints of Alamo Rent A Car. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Alamo Rent A Car reviews & complaints 390

Sort by:

Newest Alamo Rent A Car reviews & complaints

ComplaintsBoard
M
9:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alamo Rent A Car credit card charges

I Live in New Zealand and booked a car rental on line with Economy Car Rentals for a visit to UK.
I received a receipt for the deposit I paid of EUR223.93 (copy attached)
Also a car rental voucher for Alamo Rent a Car at Manchester Airport. This stated an amount of GBP457.86 to be paid at the rental desk, and this included Full insurance package (copy attached)
When I returned the car I was told everything was in order and fully paid.

On 10th July an amount of GBP552.38 was charged to my credit card with no explanation for the difference.

On the 20th July another amount of GBP217.01 was charged to my credit card with no invoice, explanation, or correspondence. (Copies attached)
This is a difference of GBP311.50 from the amount originally quoted.

Economy Car Rentals advertise "no hidden fees" ?

My email address for a reply is :- [protected]@hotmail.com

Read full review of Alamo Rent A Car
View 0 more photos
Resolved

00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

Hide full review
ComplaintsBoard
R
5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car overcharge

We reside in Perth Western Australia and hired a vehicle online through Europar who turned out to be Alamo car hire.The hire period was from the 17th May 2014/20th June 2014 to be collected in Manchester and returned to the same area.When we collected the vehicle we were told the tank was full and that we should lreturn the vehicle empty, no option was gived although we were informed later that we had elected to take the fuel option with a full tank, so we paid upfront for that.At some point during our vacation we were charged part of the total account for the hire period which included the sum of 44.29 pounds for the fuel.When we returned home we find we have been charged the fuel option once again, 44.29 pounds.We have emailed the company several times asking for our money to be refunded but they choose not to reply.The name is Roger Webber...12 Gillen Place...Waikiki...Western Australia...Rental agreement number...[protected]
Please can you help us obtain our refund?

Regards,
Roger Webber

Read full review of Alamo Rent A Car
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car extra / unauthorized charges

I rented a vehicle thru Alamo/Enterprise/Eurocar from Glasgow Airport in May. The rental charge was expected to be about 110 pounds, or $210 Cdn. We returned the car & it was inspected & accepted without incident. A couple weeks later my father-in-law who had also rented a car at the same time noticed he had been charged twice for his rental. We checked our credit card statement & saw we had been charged $499 Cdn instead of $210.

Emails to Alamo have gotten responses from Customer Care reps saying they're looking into it, but nothing more. It's been 3 weeks since we first notified them of the 'error' which should be more than enough time to be contacted by a Manager, or someone from the Glasgow location or anyone that is actually looking into the case.

The fact that something similar happened to my father-in-law & a Google search turns up several similar cases makes this appear to be more than a coincidence or at best, a case of lazy/negligent/terrible customer service. I would not recommend renting through this group of companies (and note that Alamo=Enterprise=National=Eurocar). This has been a very frustrating experience & chasing down $300 that was taken from me inappropriately is not how I like to spend my spare time.

And one more note - The billing fiasco is in addition to a few other instances of poor service (was given a smaller car than the one I had booked for the same price, aggressive & misleading efforts to sell insurance upgrades) that had already made me question dealing with Alamo again but wouldn't have lead to me filing complaints.

Read full review of Alamo Rent A Car and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
O
O
out of pocket investor
, CY
Jul 08, 2014 11:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also had similar experiences on two occasions with Europcar charging me for full tank and valeting (after I returned car with full tank and in clean condition). It seems that it is policy with some of these firms. They hope you will go away and accept the "over charging". I got passed from pillar to post with each person saying they would pass me on to "the person who deals with these matters". I had to get angry and loud finally opening my phrase with "when I tell you my complaint I expect you to deal with it ( and don't you dare try transferring me to someone else).! Insist and (like me) you will eventually get your money back. The employees must know that this happens frequently!

ComplaintsBoard
K
11:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Alamo Rent A Car - charges for damages we did not cause

We received a letter from Alamo's Damage Recovery Unit 10 days after our trip to California in April 2014. The letter stated that we caused damages to our rental minivan and asked for either our insurance or credit card information, but mentioned nothing about location, cost etc. When we called on Monday, April 21, the agent told us the location of the...

Read full review of Alamo Rent A Car and 13 comments
ComplaintsBoard
I
11:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alamo Rent A Car extra charge from ec vehicle rental

On the 26 March I picked up a prepaid car from Alamo at Liverpool Lime Street Station at 14:30. The car was paid by credit car on the website rentalcars.com. We delivered the car fully tanked at Manchester Airport as agreed at approx 09:00 the day after. Now I see there's been an extra draw from my account of NOK 1655 (approx. £170) charged on 31 March. WHAT IS THIS?
Confirmation number [protected]
Booking Referance number: [protected]

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car car damage scam

Rented an Alamo car March 4, 2014 at the Tampa airport and returned to same airport. I did a walk around of the red Impala in a poorly lighted garage and did not notice damage although difficult to see. On return the attendant advised that I would need to pay for the dents on the rear trunk lid spoiler...my response was what dents? On a close look there were indeed dents in the top back edge of the trunk! This damaged had not been caused by my use. Furthermore, had car parked in a secure under building garage. I am suspicious of damage being caused in their own wash process but that is a scenario you can't get someone else to pay for.

Frankly, after reading countless similar accusations by Alamo I will do everything I can to cause further investigations and others with similar experiences must do the same. Effective immediately Alamo is removed from our personal travels and all our corporate rentals. This activity smells and at some point someone is likely to expose the scam.

Read full review of Alamo Rent A Car and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
E
E
Enrique Carlos Roca
Charlotte, US
Aug 23, 2014 10:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

El día 14 de julio del corriente año a las 9.05 am, recién arribado de Buenos Aires, rente un automóvil en la compañía ALAMO, en el Aeropuerto de Miami, FL.
Mi pedido a la Sta. Maine que nos atendió, fue alquilar un vehículo hasta el 5 de octubre que regresábamos a Bs.As., es decir por 83 días. En la liquidación de la pagina 1 el total es de $ 2287, 58 pero en la pagina 2 están detallados por mes los costos de alquiler. Después de 30 años de visitar este país y de haber utilizado esta empresa de alquiler de autos en varias oportunidades, uno se siente seguro, pero en esta oportunidad mi sensación es que he sido engañado, porque mi pedido de alquiler era del 14 de julio al 5 de octubre que es lo que uno lee en la pagina 2, y supone que en la pagina 1 esta la liquidación FINAL, así es como me lo hicieron entender y firmar en ese momento, donde uno llega cansado de un largo viaje y le hacen inicialar los diversos ítems del contrato sin darle oportunidad de leerlos.
Además, me entero que el 13 de agosto (por un email de la Sra Elena Tabe) me habían suspendido el alquiler del auto por un inconveniente en la tarjeta de crédito al sobrecargar la misma, y RECIEN ME COMUNICAN el 20 de agosto, o sea que estuve circulando SIN SEGURO Y EN UN AUTO SIN DUEÑO durante 7 días, no quiero imaginarme si hubiera tenido algún accidente o revisión policial. Además, si me hubieran informado en tiempo y forma me hubiera dado la oportunidad de suspender el servicio de alquiler si lo consideraba no conveniente.
Como verán, no era mi intención NO pagarles lo que adeudada, dado que el 21 del corriente hice efectivo el pago hasta 2 de septiembre donde devolveré el auto así podía volver a Miami con el vehículo en condiciones legales para circular.De allí hasta el 5 de octubre veré que hago.
Ante esta queja que hago, me gustaría escuchar una respuesta y una solucion resarcitoria de parte de Uds debido a todas las molestias ECONOMICAS que me han causado, las cuales no tenia pensado gastar, teniendo en cuenta que los gastos se triplicaron, y me perjudican en mi estadía en este país.
ENRIQUE CARLOS ROCA
Numero de contrato RA [protected]
Oficina de alquiler. MIAMI INTL ARPT

ComplaintsBoard
D
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car over charging

I hired a car from Alamo at Phoenix airport on the 3rd of May this year, and was stitched up by Alamo.
Their agent attempted to sell us loads of options, when we said no to all of them he became very short close to being rude. He also tried to give us a lower level of car which I had to sort out at the pickup point (the lady here was very helpful).
However on return home to the UK and getting our credit card bill they had charged us for options we had not taken, such as a pre fuel charge of $43, not being aware of this we paid twice as we returned the car with a full tank
We were also charged $231 for an additional driver which I had originally requested through Rentalcar.com, but refused it when I got to the airport because they were running a promotion offering additional driver free! I of course said no to the agent when he asked, saying I will take the free offer to which he made no reply and continued preparing the paper work for us to sign.
In total I got charged $363.95 for extras I didn't request. Alamo's response to date has been hard luck you signed now go away. This is because of my final signature on the last page

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
2:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car damage scam

I rented a car from Alamo for less than 24 hrs. There were no opportunities for anyone to do damage to the car (because where I parked) and when I would stop to eat, the car was always within sight.. I returned the car with no rush (I had two hours until my plane), I received a time stamped, mileage stamped receipt from an Alamo employee that met me at the car. I said, "I had no problems, and I filled it with gas" I said please look at the car, she said it looked fine. Two months after I returned the car I got a letter to make a claim on my insurance for $360 for unspecified damage to the car. No photos, no description of the damage, no nothing. I called the Damage Claim # and they said I couldn't do anything until they were ready to demand payment. And then I only had a certain amount of days to pay or they would send me to collections! It seems as though Alamo has this scam down to an art form, and it seems as tough they do it all over the country (according to all the postings)

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car $15 admin fee on tollway violation

I have a big problem !

I have received 3 letters from "enterprise Rent-a-car Violations" because I had a toll violation with my car rent at Alamo (Chicago international airport). The first letter says that my credit card will be charge of $15, 95. I agreed with it, but the second letter says it's not possible because "we do not have a valid credit card". My credit card hasn't changed since my rent and it's still valid.
I tried to phone several times and I let 3 messages: NO ANSWER.
I have called Alamo services for France, Alamo US... it's always the same result: nobody on the phone...and messages for nothing.
As I am an international customer (from France), I can't pay by check. I want to pay by credit card.
HOW CAN I PROCEED ?

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car never use alamo

I used Alamo Rent A Car at Kahului Airport, Maui, HI. I found that the car originally assigned to me had a mechanical problem. I reported it to them on spot. They gave me another one. I briefly inspected the car and did not recognize a problem. No Alamo employee inspected the car.

While I was using the car, I did not cause any damage. When I returned the car, an Alamo employee (Employee #ES36HF according to Alamo’s Express Incident Report) claimed that the left front bumper was unattached. It was unattached by only about 0.2 inches (or five millimeters), and the vehicle was black, so it was not surprising that I didn’t recognize it at my brief inspection of the car at the beginning, as well as for my whole renting period. The “unattached” gap was so small that once I slightly pulled the bumper, then it was simply fixed.

Having witnessed that the unattached bumper could be easily attached, the employee nodded, saying it was OK. He repeatedly said “OK, OK.” I asked him to get rid of the report that he had filled out. He said everything would be OK, and he was doing the paperwork so that the company can fix the car for future customers.

I believed that Alamo would not charge to me. The reasons are as follows.
1. First, there was no accident while I was using the car. The car’s general condition was bad from the beginning. There were several scratches in front and back bumpers.
2. Second, the bumper issue, if any, was so minor that one could fix it by simply pulling the bumper.
3. Third, the employee said the incident report is only filed for future customers.

One week later, I received a mail from Alamo, requesting me to provide my insurance information so that they can charge me. The amount was not specified.

I searched for similar experience with Alamo at internet. The first post that I found was almost exactly the same as my own experience. It should be noted that it happened at the same place, Kahului Airport, perhaps just about a month ago. At consumeraffairs.com, under “Alamo Car Rental” section (http://www.consumeraffairs.com/travel/alamo.html), a user named “Jackie of St. Charles, IL” posted on March 19, 2012 that the Alamo employee said “no big deal” to the damage which the poster was not even responsible for, but Alamo eventually sent a claim of $1, 030. One can easily find other similar experiences at internet.

I am very disappointed at Alamo. Although Alamo Rent A Car usually provides lower prices, my recent experience, as well as the experiences of others, suggests that the quoted prices are not everything. I come to have an impression that Alamo is trying to make up the low prices by accusing the customers of the damages that they are not responsible for.

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alamo Rent A Car double charge

I wanted all my vacation paid before we left so the air, hotel disney tickets and rental car were prepaid! I booked the economy car through hotwire for a great deal at $205 for 10 days. When I went to the desk with the hotwire paper work showing paid(can't book with hotwire without paying for it at time of reservation) I ask about a FREE size upgrade. He checked and said he could bump me up one size. Great doesn't hurt to ask i said. I declined all the insurance and gps etc.signed everthing and he asked for the credit card(debt card) . the hotwire fine print says they might put a hold on a debt card so this seemed right to me. When i returned the car I got a receipt for 199.04. I thought this must be what alamo recieved and hotwire must make a 3% and that was why there was a difference in the dollar amount. Not the case I was charged $199.04 on top of the $205. I called and they said thats the upgrade charge! I said thats a FREE upgrade! No you signed all the paper work and agreed to the charges the told me. Really you are tell me it cost 199 buck more to rent a Kio soul over a an economy! I was put on hold and then told they would remove 50%. I then asked to speak to someone higher up and was told that they would call me back. 15 minutes later the same person called back and without admitting any wrong doing(just a miss understanding that the upgrade was $199 and not free)the 199.04 would be removed!I said thank you! but you and i both know you don't charge 20 more a day to upgrade from economy to intermediate size mayby $5 or $8! It's not like I drove off in a Caddy! I was charge twice. So i believe I got the free upgrade but the hotwire reservation was canceled out and the credit didn't move over to the new rental with the larger car class. In the end without anyone admitting the double charge I did get the money back.Hotwire customers bewhere of what you sign. I will never sign anything with an charge on it again!

Read full review of Alamo Rent A Car and 2 comments
Update by cujodog
Jul 02, 2011 12:21 am EDT

Oh I forgot to mention that I had called them before I new about the $199.04 charge because I left my Gps on the front passenger seat. And i'm sure you can guess the answer I got for that call. Sorry sir nobody found one in the car but we will double check in the a.m. because the car is still here and getting a service in the morning! Never heard from them!

Hide full review
2 comments
Add a comment
A
A
Abdul.USA
Houston, US
Jun 19, 2012 2:25 pm EDT

Got double charged by Alamo. I pre-paid through insurance through website and after I returned the car they also charged and refuse to acknowledge it!

A
A
Abdul.USA
Houston, US
Jun 19, 2012 2:22 pm EDT

It happened, got charged twice by Alamo...!

ComplaintsBoard
C
8:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car vehicle damage scam

I recently travelled to the DC Metro area and rented a car through Alamo. Upon pick-up at the Dulles airport, I was brought out to the dimly lit garage where the attendent asked me to choose a car. Upon choosing a car, the employee simply handed me the keys and asked me to sign. He performed no inspection of the vehicle, and did not ask me to perform any sort of inspection. I was in a hurry, and I've never had trouble with rentals in the past, so I didn't think about how odd it was that the employee did not inspect the vehicle or ask me to. I drove the vehicle to my parent's home in a quiet, safe neighborhood where it remained parked for nearly a week. No damage whatsoever occurred to the vehicle, and I returned it at the Baltimore BWI airport, where I was to catch my return flight. There was no Alamo employee on duty, and signs simply directed me to park the car in a garage and leave the keys in side. That was it! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that would need to be done, which was absolutely ridiculous. I know that no damage occurred at all, and I feel like I was taken advantage of. I feel like it was the employees responsibility to inspect the vehicle or at least ask me to inspect it upon check-out. I've never had such a problem with other rental car companies. Upon further research online, I've found that this sort of scam is common with Alamo/Enterprise, as many consumers have been ripped off and scammed into fraudulent "damage" charges, even when an initial inspection had been done! I can't believe this company is allowed to carry a business license. I've since filed complaints with the BBB and the Attorney General in the state of Maryland. I refuse to pay these fraudulent charges. I'd just like to warn other consumers about Alamo/Enterprise and their scamming techniques. Be careful and avoid this company at all costs!

Read full review of Alamo Rent A Car
Update by chadnicol
Jun 12, 2011 4:32 pm EDT

I should clarify what exactly happened at the rental office upon pick-up of the vehicle.
I was inside the rental office requesting my reservation, and the employee rang-in the transaction. He said that I was picking up an economy car, and told me the costs. Initially he charged me more than what I had reserved, so he made the correction to the price. As I paid, he had me sign for the payment. This was the only time I signed anything, and as he explained it, it was just a signature for the payment of the rental. At this point, I had not yet seen the car, and was not told anything about their policy or what I should do. He then said "OK you're good to go" and pointed out the doors toward 2 parked vehicles, and said to go pick one and that the keys would be inside. He did not walk with me outside. In the situation I was in, which was a new city, alone, very late at night, I did not have the mind to cross check the employee and demand we do an inspection together. I was not familiar with Alamo's procedure and simply went along with what the employee said - that I was good to go. It should have been the Alamo employee's responsibility to instruct me on inspecting the car, but no one even went out to the car with me or said anything. I looked the car over, despite the dim light and difficulty to see, and did not notice any major damage. In our previous experiences with rental car companies, only major scratches, dents and damage was necessary to document. Minor scratches and normal wear and tear to a rental car are typically unnecessary to report. If it is Alamo's policy that every sign of wear on a car be reported, the customer should be instructed to perform a thorough and detailed inspection. No inspection document was even presented or signed, which means there is nothing that Alamo can fairly compare to upon return. As I drove out of the facility gates, an Alamo employee at the gate took from me a paper that was hanging on the mirror. All he said was that he needed those papers before I exited. I feel that because I was uninformed about what to do, I was tricked and taken advantage of. I know that while I had the vehicle, absolutely no damage beyond normal wear and tear occurred. It is Alamo's responsibility to instruct the customer to know what should be done and how to report damages prior to leaving the facility. Upon learning about Alamo after-the-fact, it is obvious they have so many problems with this, but they do not adjust their business practices, as it makes them good money. They take advantage of the consumer, as the person is almost always unable to be there in-person to dispute Alamo's claims.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
11:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alamo Rent A Car up-selling of insurance by trickery

My niece (a young lady) was told she was obliged to purchase their supplemental insurance unless she could produce proof of insurance. She explained that she has a rider on her personal car insurance to cover rentals. However, they told her she could not leave with the car without purchasing their insurance at $12.44 per day. This is not Alamo's policy as per their Head Office. (Refer to their Case Reference #[protected].) I contacted Alamo at Orlando International Airport to try to resolve this issue. They put me on hold and then let the call die. Their Customer Service at Head Office then said she would have to take the car in and sign a new contract. However, she would have to pay the insurance up till the new contract. Don't deal with these people. They are only out to gouge you and will do everything possible to avoid solving your problem.

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car damage claim

Want to have the memory of your vacation ruined? Read further and I'll gladly tell you how...

We rented a car from Alamo online through expedia prior to our trip. When we got in to Lihue, the lady in the parking lot upgraded us to a Dodge Charger from the compact we had booked. When I pulled up to the booth to exit the lot, I let the gentlemen in the booth know that the hood decal was missing along with dents and scratches in the doors. He held up their thing that has 3 circles (one for glass, one for burn and one for dent) and did something and told me we were good to go. The only way I know this thing is in existence is because I pointed out these problems on the car.

When I returned the car, I AGAIN mentioned to the woman about the missing decal and the dents and reminded her that I had told the gentlemen on the front end. She told me "yep, you're all good." We went on our merry way. This was at noon. Mid-afternoon the next day, the manager of the Alamo location called me. He asked me if I had noticed any damage to the doors and I said "ABSOLUTELY." I then ran him through the entire story. He said everything was great, he "just needed to know how it was presented to me." That's a quote. I asked him if there was a problem, because quite frankly I was surprised he called. We had not damaged the car in any way. He told me there was "no problem at all" and again said "I just needed to know how it was presented to you." I told him I could come back, and asked "there's no problem?" He said no problem at all.

After all, he was phoning me about things I had pointed out to them BEFORE I EVEN LEFT THEIR LOT. So I thought we were good and I flew home a day later. I'm not going to lie, I thought I had had a really good experience with Alamo. The people were friendly, the line moved efficiently and they upgraded my car. I came back and told me about it. Use Alamo, great price and a free upgrade.

2 months later, I get a letter in the mail asking for my insurance/cc info telling me that their Damage Recovery group had been notified that I had damaged or lost a car. REALLY? The car had dings, scratches, dents - Even it's hood emblem was missing and we're talking about a 2010. Not an old car.

It's too bad. What more can you do than point out problems to the rental company when you are in the parking lot? Do I ask for a BRAND NEW car next time?

I'm interested in the future of this issue and will post the results. I will phone them Monday. I hope that they realize this error and take it away. Will keep you posted.

Read full review of Alamo Rent A Car
Update by JBalaska
May 25, 2011 6:11 pm EDT

Alamo took care of this and closed the complaint.

It was resolved to my satisfaction.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
1:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car falsely claimed damage

If you don't buy the (expensive) insurance at the time of car rental, Alamo will try to claim damage at the time of the car return. (When the plane is waiting). To make matters worse, they will notify you three months later, at which time your credit card will no longer cover the damage. Alamo will then inflate the damage costs and send you to collections. Beware of this scam!

Read full review of Alamo Rent A Car and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
antonh
San Francisco, US
Apr 28, 2011 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Walth, I can't agree more in regards to your frustration with Alamo. I'm currently undergoing the same issue with alamo, although in my particular case the claim is they had never received the key back with the car, which is utter hogwash and sheer maliciousness. I am currently considering legal action, against Alamo if they persist with this foolishness. Perhaps you should too.

ComplaintsBoard
U
10:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car claiming gps unit was not in car and charged $300.00 for it

How about this for a policy? I rented a car from Alamo in Paris Charles de Gaulle (France) Airport. I chose Alamo because it is an American car rental company hoping that I will get no surprises as far as the terms of the rental agreement is concerned. It turns out, I was very wrong. When I returned the car the day of my departure, I had to rush to catch my plane. I was instructed to put the car in a parking lot belonging to Alamo where no one was available to greet me and take the car from me. I had to go to the main counter inside the airport to return the key. I was able to barely catch my plane. Two days later, I receive an email from the manager of the rental office at Paris Charles de Gaulle stating that they could not find the GPS unit in the car and, if I do not have it with me to return it to them, they had to charge me $300.00. I explained to them that when I returned the car it was there. They argued that their policy is to return it to the counter which of course no one told me before hand. Now, I would like to believe that this is all my fault and I should pay for it. But, if this is really their policy, then it is a wrong policy that is subject to abuse. First, why was there no body to greet customers returning their cars. That would prevent theft from the car for objects belonging to the company or the customers (left behind). In a country suffering from high unemployment like France, it should be a good thing to do . Second, let's assume for a moment the employee checking the car is a bit dishonnest or on minimum wage. Well, he/she could take the GPS and report that it was not in the car when he checked it. There is little risk on them and the company would just charge the customer and the problem forgotten. Third, the manager of the Alamo office at Charles de Gaulle Airport may on purpose charge customers the $300.00 in addition to keeping the GPS unit to improve his buttom line and look good to his bosses.

No matter how I slice this policy, it is not fair and certainly not American. Speaking with the main office here in the USA or the Paris (France) branch lead to nothing. For them, no GPS in the car means I have to pay for it and that is it. They feel no responsibility towards making sure returned cars are indeed handed over in a responsible manner.

It is my hope that all of you out there learn from this lesson and avoid Alamo car rentals in the future.

Read full review of Alamo Rent A Car and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
Don't mess with me
, US
Nov 26, 2017 8:50 am EST

Very upset with alamo car rental in orly Airport. We had returned the van with assuming no damage. We did not scrape anything, didn't do anything but going from a to be and back. No damage. At the return all was found OK. I just wanted to go when suddenly a technician of alamo went to the van, opened the door and said there was damage.. Indeed but not ours. Not to be noticed until you look carefully. I know we did not inspect that bit when we got the van. This is not on. Suspicious the least he walks up the van, opens the door and sees the damage. Most likely he knew about it, but saw it too late with the previous customer and now I am duped into this. Disgusting practice.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Nov 28, 2017 1:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Don't mess with me,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Carol H.

ComplaintsBoard
J
4:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alamo Rent A Car badly maintained vehicles

I reserved a car from Alamo in Puerto Vallarta on their website. When I got there they substituted a much larger vehicle. The vehicle had over 75k clicks on it and was covered in dings, nicks and scratches (over 50) which I noted on the appropriate sign out form. When I got away from the depot I discovered that there was an old tire and various garbage in the rear hatch. The rear hatch did not work properly, the seat pockets were torn, the carpets were stained and the electronic dash kept warning of various mechanical problems and tire under inflation. Needless to say it made me nervous to drive this vehicle but being after closing time I had no choice. On return, the counter staff were friendly but did seem to lack any authority to issue a small credit to help make up for the bad experience.
Do other renters have similar experiences with the Enterprise Group (National, Alamo, Sixt etc)?

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
7:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car false commercial; dishornest clerk; bad service

False Commrcial:
A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total estimate amount was $134.63.

Dishornest Clerk:
At Maui Kahului airport, the Alamo clerk used my debit card for a total charge of $196.62, and told me that the amount would not be charged and was only for paper work purpose.

Bad Service:
Airport pick-up bus took about 45 minutes to arrive, when other rental company's pick-up bust all arrived and left for 30 minutes.

Suggestion:
1. Alway use your credit card to pay them if you have to rent from Alamo.
2. Never believe their car rental coupon as they tend to make false commercial.
3. Avoid Alamo if you can. ;)

Read full review of Alamo Rent A Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
6:59 pm EST

Alamo Rent A Car hidden fees - scam - fraud

On August 2009, we book our compact car by the Internet at Sanford int, Airport. When we showed up at the counter, the clerk ask us if we wanted to have a convertible for 3$ more a day. I ask the clerk 3 times if it was realy 3$ a day and he told me yes and It would be only 30$ for 10 days plus taxes.

So I decided to take the convertible since the clerk told me nobody wants to have convertible in Florida in the summer time and that was why it was so cheap. When we came back from our trip I saw on my credit Statement that Alamo took 265$ + 310$ for the convertible. So I paid 575$ when I was supposed to pay 295$. I called the customer service and the gave me 100$ credit and they told me as a courtesy. I forgot to read the review before booking my car and that is my mistake... I never gonna book any car with Alamo after that... The customer service is very bad and I strongly suggest you to read all the review before taking any reservation with this company. I feel very angry being ripped off by a company who don't care for their customer... I am telling you read the review carefully or you will pay...

Read full review of Alamo Rent A Car
Hide full review
ComplaintsBoard
B
5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Alamo Rent A Car late and rude

MY cab was supposed to pick me up at 7am on February 17, 2011 but did not show up until 7:33 at the fault of the dispatcher. When I called the dispatcher to inquire as to why my cab was late, she was very rude and immediately put me on hold but did not ever return to the line. I continued to call back but she would not pick up the line. I finally got through when a new employee answered. I explained to him what happened and he assured me that something would be done. I called back on Monday the 21st of February to follow-up on my complaint and the same employee that assured me something would be done, basically assured me that nothing would be done. He said that because the rude employee contacted another cab company to pick me up, they werent able to give me a refund. My complaint is that I called Alamo cab company to pick me up and because of a mistake on their part, they had to out source to another company but I was not informed of the mistake or what was being done to fix it until the very last minute. Aside from that, the dispatcher had the audacity to be nasty to me when she was at fault. I want a full refund for all of my trouble.

Read full review of Alamo Rent A Car
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Alamo Rent A Car contacts

Phone numbers

+1 (844) 354-6962 +1 (844) 357-5138 More phone numbers

Website

www.alamo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Alamo Rent A Car?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Alamo Rent A Car Customer Service. Initial Alamo Rent A Car complaints should be directed to their team directly. You can find contact details for Alamo Rent A Car above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Alamo Rent A Car. Discuss the issues you have had with Alamo Rent A Car and work with their customer service team to find a resolution.