Dear Airtel Officials,
I have purchased Nokia mobile phone at Saidapet during end of May'07.
As per the scheme, in case I purchase the mobile phone for Rs.1700/-, I will get Airtel prepaid sim card with 2 years of incoming calls free.
Further, if I recharge for Rs.200/- immediately, I will be entitled for 1700 minutes of talk time free within Airtel network within Tamilnadu. Also, I will be entitled to make calls to other network/land lines for Rs.60 (something).
As such I have purchased the above and while I made calls to, other network Rs.1.99 deducted per call (even if is of 10 seconds).
whereas the shop keeper sold me saying that 1 minute per call!!
Again, All of sudden from the lats week (8.9.7)onwards I have been barred services by Airtel. While I came to know I was shcoked and contacted customer care service, they said you have dipped the instrument in water! I have not dropped into water and if it is true, How could it can talk to you from the same number? Then they said I would have removed the sim from the mobile!
I neither dropped into water nor removed or opened the mobile from the day one!
I am surprised, even it is opened where is the question of withdrawing the above services?
It is 100% cheating in aplanned way and cheap means of doing business by Airtel.?
Though I communicated the above Facts, I have been withdrawn the total services (no incoming calls/no outgoing calls within Airtel network) from 08.09.07.
I request Airtel higher officials to look into this and restore my services with immediate effect and allow me an additional talk time (100 minutes) to other network due their negligence in the services being provided.
Unless otherwise I will seek Indian legal forum for necessary remedy for the cheating/my mentol agony!
99520 70384 (air tel prepaid) mobile number