Airtel customer care,
Bharathi airtel ltd,
Enterprises (corporate) team,
6-3-1192/1, 7th floor,
Kundan bagh, Begumpet, Hyderabad – 500 016.
Sub: complaint on misguided and charges Reg.,
I am an Airtel user for the last 6 years bearing No: +91 98491 812 45, with an avg. monthly billing Rs 3000/- Aprox and having believed Airtel so strongly. Even I do not see the bill. When ever I get SMS from the Airtel I pay the bill. There I made a big mistake.
I have been using Airtel GPRS for the last 1 year by paying a monthly rental Rs 499/-. When I Opted GPRS I was told by customer care people that 24x7 @ any website anything unlimited download free. The only charges are monthly rental & if I do purchase any thing in the site by using my credit card they will charge only service charges. Keeping the same in mind I have downloaded some wallpaper, ringtones etc. for which they charged Rs 2000/-.
I contacted customer care and asked for the clarification, they said they have been charging this for the last few months and I am paying the same for the last few months.
When every thing is free of cost how come you can charge?
Having belief in Airtel I did not even see the bill.
I have contacted customer care many a times regarding the weaver off of the above charges. None of them has responded for the same. 1 or 2 people called me. When I asked the above said problem neither of them responded nor called back.
So I stopped paying the bill. They called for the payment but they did not solve my problem. Now my mobile is disconnected.
I strongly believed in your Airtel I was cheated and misguided. I am sorry to use the word cheated. But this is a fact.
Having contacted many a times they have given me Rs 500/- weaver of. Though I paid for many a months I asked for only one month i.e last month(Rs.2000/-). Hope any one can solve this problem.