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Airtel / duplicate sim is activated but balance and validity is not updated

India Review updated:
I have taken a duplicate sim from airtel office in koramangala branch almost a month ago. Till now I am not able to use it. I have validity till april 2008 and a balance of 700+. After my repleted visit to there office for two weeks (Around 7 times) I am able to see signal ie, sim is active. However I am not able to see my balance and validity. When I press *123#, I see that balance is zero and validity is unknown (a symbol '- '). For this again visited number of times, I called them repeatedly. I raised complaint in custom care of airtel, but till now the problem is not resolved. The nearest airtel office is around 12km from my place, I have travel all the way from there. They say that it will resolved in 24hours.

Can I raise a complaint in consumer court through online?


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  1st of Dec, 2007
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My mobile set with sim has stolen on 29-nov-2007. I wants to get a duplicate sim. Please tell me about the instructions of duplicate sim.

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