Airbnb

This is as a much a complain against airbnb as it is against the Host of the property
Any listing labels with Strict cancellation policy should force a pop up window to inform you that they will charge 50% regardless once you push the confirm button - Hello ! we are in the 20th century - it's a no brainer to integrate this - unless you like to make some extra free money of course that is ...

Our [friendly] Host on the other hand is just a little crook that likes to pull honest people over the table and Airbnb is just providing him with a the platform to do so ..

[airbnb.com/rooms/[protected]] August 2016 requested a Booking,

6 hours later My Girfriend realized that she mad a mistake

Result = we where charged $861.- cancellation fee

THAT'S just BS

Property Involved in SCAM:

Dave's (j...***) Home

Southeast Clatsop

Portland, OR 97236 Airbnb Property13541764

Big time scam - nothing else

any HONEST Airbnb Host will have no problem return the full amount within such a short period - period !

- Trying to get my money back trough Citibank for 3 weeks now ..

Something needs to be done about this ASAP ! - (Airbnb wont help as it's probably free money in there pocket $$$$)

Any Airbnb host that's defending this policy is as much a crook as the guy who scammed us for $861 !

Stay away from every rental that has STRICT Return polices or just don't use Airbnb at all (sorry for all the good hosts out there)

Georg Kohler

Corvallis OR

I have been a host for over a year accepting Airbnb guests in my own residents. While I post house rules, some guest don't care to read or ignore them. When a guest breaks the rule, Airbnb gives me a right to cancel the reservation and move the guest to a different location.
The rule was this: since I am allergic to perfumes, I request that guests do not use spray colognes or perfumed aftershaves. This guest kept lying to me that he did not do it and I kept increasing my allergy medication until those did not help any more (normal outcome, by the way).
When I saw the guest in the act and took a picture of the spray bottle, he could not lie any more. I called Airbnb and they agreed to relocate him.
But what they did later was unthinkable. The guest was relocated but he gave a hard time to everyone, here in the house and to Airbnb. He demanded additional $200 compensation since the other places were more expensive than mine. They gave him $200. He moved out. Airbnb blocked my calendar for one month as a punishment for me without letting me know. They did not answer to my requests by email and I also called their call center and asked the case managers to call me back to no avail. I feel now that there is no accountability and people are right saying that all they want is money. Case managers can do whatever they want and nobody can do anything about it. They can be rude, break the rules and terms of Airbnb themselves, and again, there is no oversight, no complaint form to full out. Whatever the call center writes in the notes from your words, often times inaccurate details, go to the case managers, and one person there, makes a decision. If that person is in a good mood, he makes a fair decision, but if not, he or she writes her decision as a final judgement or don't even write. I found out that my calendar was blocked a few days before the calendar showed to be available. I still have guests staying at my place, nice people, some pf them are long term, but I am not sleeping well worrying about worse case scenario.

This has been the most terrible experience I have ever had. I made a reservation and booked a room through Airbnb website. After I paid my booking was cancelled for no reason. I contacted Airbnb customer service and the rep I spoke to was quite friendly and nice. They could not give me a full refund, but offered me a small partial refund. I was very disappointed and basically lost my money. Butt its better than nothing. I wasted my money and my precious time and I find this website quite unreliable and unsafe. Never again I will use Airbnb.

Airbnb doesn't care about their clients' safety. All they want is money. I booked a place through Airbnb and when I arrived there was no booking on my name. I contacted the company and they told me to find a hotel and they would pay for it. I found one and stayed there for three nights. Then I called the company again and asked my money back. They refused. So these people actually owe me a refund of my first unsuccessful booking and the money I paid for three nights at the hotel. About 20 emails later they locked me out of the account, said that they were sorry and closed the matter. I would not recommend using Airbnb.

When I started using AirBnb it was a great way to see places. Customer service was always helpful. But now things had changed in a bad way and they don't care about anything but their fees. I wanted to book a place and had so many problems with hosts. They said the prices were higher than listed or trying to change parts of the listing. Once I send a request and receive no reply. I finally booked a place, but when I arrived I was shocked. It was nothing as promised, the room was tiny, dark and very dirty. I contacted the host and he was ready to give me a refund, but AirBnb refused to refund me! AirBnb doesn't seem to check any of the listings and only wants your money.

I wanted to book a room, but the whole booking process through Airbnb was a real nightmare. When I wanted to pay for my room I was told that booking process includes submitting a photo, entering ID info, verifying your phone number, and then submitting a photo of your driver's license! That actually is ridiculous! Well, I did everything as they said, but then they said that they needed access to my Facebook account. I contacted their customer support, because I thought that there was some kind of mistake. But I was told that without all that information I can't book anything! I was actually shocked, because I could not understand why they need my Facebook account! Well, I'm done with Airbnb.

I booked a room through Airbnb and the booking procedure went quite well. But then I received a message stating that I need to verify my ID. They asked me to write a description of myself and supply a photo online. Then I had to do a 10 second video, but no instructions were provided how to send it to them. When I asked Airbnb customer service for help, I received no response to my mail. And because of that my booking was cancelled. I will never use this company again! I did everything as they said, but when I needed some help they just ignored me! Complete disrespect!

On the 17th January 2016, I made an enquiry to book a place for my family of 6 in Hawaii. I didn't hear anything back so the next day at 3.55pm I did an instant booking with Rebecca.S.[censored]asa (Hawaii Dream Realty- Property management). At 6.47pm a text came through saying congratulations your enquiry is now a confirmed booking from the 17th January enquiry. I quickly panicked as now by accident I had booked 2 places! I then cancelled Rebecca's place at 7pm that I had booked that day at 3.55pm. The booking was not until the 27th June so plenty of warning. On the 19th January I looked at my paypal account and saw that they had reimbursed me the $1, 872.00 but kept $1, 457.00 of my money. I can't call or email airbnb...there are no numbers! I tried to email Rebecca but my message bounced back! I need help into how to get my money back! PLEASE, Sheri

I chatted an Airbnb rep to find out why guests could not reserve my listing after I canceled on a guest for that particular weekend. (I now know, of course, that is your punishment for canceling.) My issue was that I put my ad live but forgot to set certain dates (Mardi Gras weekend; I am in New Orleans) at higher rates. Almost instantly, someone booked the Friday and Saturday of Mardi Gras at the regular rate. So basically, I was a brand new user and made a mistake and was hoping Airbnb would at least allow me to list the place for Mardi Gras weekend, to that same user at the correct rate, or to someone else. The conversation was pretty brief, but she did take the opportunity to lecture me on business ethics: Kat: Airbnb has a policy of only wanting people who are serious about keeping reservations to agree. We cannot bend the rules just to make money. Are you still with me? Me: Yes I'm just trying to figure out how they hired such an unfriendly person to be a customer service agent. Kat: I'm friendly enough sir, you just don't like the answer. Kat: We cannot waive the penalties in this case because the pricing was not what you wanted. It's not fair to the guests you cancelled on. Not fair to the guests...what about not fair to me? It's fricken Mardi Gras weekend! If I had accidentally priced my place at $1.00 when I meant to price it at $100.00, would it be "not fair" for the guest not to get the place for $1.00? It's called making a mistake, a**holes! Thanks for listening.

I booked a place for a week. I decided to give this website a try because the reviews were all good. I paid $250 for 7 days. But I was pretty disappointed, because the place I rented was very cold and there was no hot water. There was also no breakfast. However I was unable to sleep there at all due to a rat scratching. I called the owner, but he told there were no rats in his house, that I'm just imagining things. Well, I had rats in my flat before so I know what they sound like! I said I was sorry but I needed to move somewhere else. I contacted Airbnb and cancelled my first booking. They offered me another place, which was great! There was everything I needed! But I received only $50 from the first owner. He refused to give me more. I lived there only two days so where is money? Airbnb refused to help me.

I rented a room where the host claimed that the room was in perfect condition, was very bright and clean. When I arrived the room looked horrible! The sheets were dirty and towels were smelly! But the toilet was a real nightmare! There was urine everywhere! I called Airbnb asking for help and they promised to contact the host. I had to go back and forth with Airbnb for almost two hours, but they finally offered me a refund. They also agreed to pay up to $200 for my first night in a hotel. So I went to a hotel thinking everything will be fine. When I arrived to the hotel I was told that there was no reservation made on my name. I contacted Airbnb again and was told they changed their mind and they are not paying for the hotel. They ruined my vocation, I really hate this website!

Mr. Alvin Yip is a host of Airbnb renting out condos in Singapore. I have been a 2 Br condo in 15 Jalan Rajah Road last Sept, 2015 for an eight night stay from December 25, 2015 to January 2, 2016. Mr. Alvin Yip did not bother contacting me until I vibered him 4 days before my arrival. He then disclosed that the condo was under renovation and that he would move me to another condo in Farrer Park area. Today, mere 24 hours before our arrival in Singapore he calls me to confirm my reservation and tells me that there is a problem. He calls airbnb and cancels the reservation just like that. Now he can no longer be contacted. I was refunded the payment but I am forced to book a hotel paying twice the amount I had paid airbnb. I was put thru a lot of stress the entire afternoon and evening today.

These people do not know how to rule a company! Their service is just ridiculous! This business is illegal and this site is a trap, both for owners and guests. This company does not care about their clients, and every time there is an issue they just disappear! They never respond and never communicate with customers. I used their service in the past, and I was on both sides, as an owner and as a guest! Both times I had bad experience. When I was a guest I got in a fight with the host, he was very aggressive. I asked company for help, but they just told how very sorry they are. Yes, and that was it. When I was an owner, they got me a horrible client. He was very rude and almost destroyed my apartment! Don't use their service, they will abandon you! They cannot be trusted!

They don't have any customer support! I recently rented a small apartment which was a horrible place! That was very filthy property with many hazards like stains on carpets, broken doors and windows, with jagged edges, exposed wiring, all kind of bugs and insects, and other disgusting things. I communicated with the host through Airbnb' s website and asked him to return the cleaning fee $300. The host agreed. But later, when I left the property he refused to give me money. I asked Airbnb for help they said it was not their problem. Then they ignored all my messages and complaints. I had been using Airbnb for several months, and I never had any problems. They always were helpful and nice. But their attitude changed and I don't know why. I think I won't be using their service in the future.

I rented an Master Suite on Airbnb. When I arrived - the room was like a teenager lived in it and was junk everywhere. It was a 10 x 10 room. There was only an air mattress. There was no chairs in the entire place. The reviews had to be a lie they stated they watched TV. This was more like a hostel and not an apartment. It was a 2nd floor apartment that had been remodeled into 5 or 6 bedrooms. We had to share the one small bathroom between 6 people. I was supposed to have a bathroom that I shared with one other room. It was locked and there was a piece of furniture in front of the door. The place is run by a broker and I don't even believe the guy exist. They promised a breakfast and it was a package of english muffins and a jar of smuckers jelly. The doors were locked by Pad locks. If you don't mind a hostel, it would have been alright. I filed a complaint with Airbnb but they refused to do anything about it and refused to put on my review but allowed the host to put a review. In the review, the host acts like he is Fergus doing the review and that I been speaking with him - but I have the emails where they admit they are not Fergus. Airbnb wants to make sure that they do not appear to be a hostel and so that is why they did not print my review. So I will take this to social media - because others need to be protected

Home owners who rent through Airbnb beware! You will be charged hundreds of dollars if you help a client who accidentally books your home and needs to edit, cancel, or make any changes. You also will never receive a payout from them until after the client departs, meaning they can keep the money they receive from your client for several years. Getting a resolution from them? Ha! Good luck- when I called I was told the wait time was 3 hours. By email I was told, "we cannot make all customers happy." Yes, when Airbnb lies to the home owner, I would think most of us would be unhappy.

Airbnb has a "Verification" policy that requires you to upload onto their website your driver's license and passport. If you do not provide this information you are denied access to your account. They do NOT reveal this prior to your booking only after. This means that you cannot contact your host as all correspondence goes thru airbnb. These documents: drivers license and (especially) passport are not to be shared lightly! I have NEVER in over 40 years of making reservation been asked for such info. Exception is if one is applying for a Visa to another country and you apply thru an official Embassy. "Caveat Emptor" "Buyer Beware!"

People, be aware and don’t deal with the company www.Airbnb.com. Au. I booked apartment through the website, but when I arrived to this apartment, I was really disappointed. The rooms and everything didn’t look the same as it was on the website. I was disappointed, as well as this company asked to pay additional fee for some services, which I haven’t received at all. I wonder if there are other people, who had the same experience. Let’s share views about this website.

Location: Bellissima Grande Stanza Oltrarno
Airbnb.com: www.airbnb.com/users/show/8643717
Florence, Italy
Owner: Valerie Pizzera

Subject: AVOID THIS BED AND BREAKFAST... FILTH AND THEFT

The security problems at this location are huge. My money belt was stolen while my daughter and I were asleep on the night of May 21-22. This B&B is a dangerous location and the host is the problem.

Additionally, the place is filthy. There is black mold running down the shower walls and on its floor. Very disgusting. Take a look and laugh at the pictures!

The bathroom is pitted out with the hosts nasty makeup supplies. Stains are dripping along the counters and on the mirrors. Look at the photos!

Forget using your closets because they are crammed full of the hosts clothes!

Don't bother to try the promised WiFi ... its not working either. And, I recommend not looking under the beds and sofa!

In summary, do not book with this host. You will be very disappointed and your vacation could be ruined.

If you see this review late, I recommend holding on to your wallet or money belt and go out now to buy some cleaning supplies!

Good luck!

I reserved a home in pacific palisades through airbnb.com... It charged me the full price of the home for 2 days since I clicked on the instant book option. It turned out that the owner of the home didn't have their calendar updated so they couldn't fulfill my request. Airbnb interpretted this as my canceling the reservation against the policy of the owner so airbnb refused to reimburse me for the $65 service fee evern though the owner of the home insisted that it was her fault. I've sent countless emails to airbnb with no response... They make it very hard to contact airbnb in the first place, and then you never hear back from them... This is unacceptible! It's too bad because I had a great experience with someone else who did have their calenar updated and whom I rented their house. Do not book with airbnb! My advice to you, this is a horrrrrrible san francisco company!