Airbnb – Page 8

I enquired about a property on Air B and B sent the host an email to sayhad to check with my friends if location was ok could not get location until you reserved property cancelled it within 2 hours and now being charged full price for accommodation that I never wanted this was after the accomodation I had booked 6 months before cancelled 48 hours before I had to go and it was advertised on the site same day$400 more I don't see why I should have to pay for it hosts say go through Air B and B for refund Air B andB say hosts won't pay

I reserved a two bedroom condo in Tower 3 (8th Floor) of the Grand Venetian in Puerto Vallarta. The "Superhosts" were Fernanda and Sacha based out of Oregon. I booked the condo in January 2018 for a stay in December. Nearly one year in advance. I left a deposit of USD$1600. This holiday was planned with other families who are staying in the same complex.

On September 29th I was contacted by Fernanda and Sacha and was told that I would need to pay an additional USD$2500 if I wanted to keep the reservation. They confirmed that they quoted me the wrong price in January - they made a mistake - and now the owner of the condo is requesting more money. I naturally told them that they need to eat this cost because it was there mistake. I advised Fernanda and Sacha that I could not find similar accommodation so close to Christmas. Fernanda and Sacha did not care and advised they had the right to cancel pursuant to Airbnb rules. After lengthy discussions with Airbnb, Airbnb cancelled the reservation. Read the fine print: if an owner wishes to act dishonorably they can simply wait to the 11th hour to threaten cancellation of your reservation by demanding more money. During Christmas this could be ruinous. Because of Fernanda and Sacha and Airbnb, I had to reserve another condo at a higher rate for from the orginal resort and our friends.

You are better off booking through Home Away or with a hotel. And do not book any accommodation managed by Fernanda and Sacha. They word and agreement is worthless.

I have reported inapproreate and agressive behavıou abot a guest named Bilge Yasar (resevation Number: HMX43A8P9F / Villa Manzara Stone Villa 2.nd Floor/ 08/26-09/03).
She phoned twice in an hour saying her water is cut off- lying as it was for a few hours had a bit lees pressurized and asked for (2) days refund. When declined as the problem was solved immediately she offended me with shrewd language. I immediately reported the matter to Airbnb. On their departure morning, we checked the apartment and noticed (2) our our bathroom towels missing.saw from the high elevationthat their car was parked istill in town, we wanted them back. She kied that they were on the road and don't have any idea about it. Crook! Now she written a false, offensive, heavy languase 1* review about me. I want this removed by Airbnb and also I will sue her for defamation of my name as a Professor and US citizen.

I have tried on several occasions to tell AIRBNB to change their policy. I am being penalized for not accepting reservations from people who have no ID and no reviews. Today i called customer service and complained and gave her examples. On one occasion i looked at a manʻs Facebook and saw he called his girlfriend a horrible name. I did not accept him. CS at AIRBNB told me i was engaging in discriminatory practices by looking into his personal life. I was furious. I am a single woman and i get to decide who i want into my house without being penalized for it. AIRBNB does not care about women hosts - this is obvious. They fully expect you to accept EVERYONE even those without ID, without reviews... I am leaving the community of hosts. Am sickened by their policies. Imagine! I am being discriminating because i did not want an angry man without suitable ID into my house. DISGUSTING.

I asked question to a host as it's in Airbab website and immediately received a declined, then why you having "contact host", if i do not get an answer?

I chatted with airbnb officers or customers services, said that the host must declined or accept within 24 hours. Very disappointed of such services as it's on my page that been declined for asking question, even not making any booking yet?

I have been told that they will escalate the matter and someone will contact me within 24 hours. No one did until now, I called this morning after 48 hours to flow up with the matter and I get the following:

After 25 minutes of waiting time to speak to a supervisor and Cathy asking of my authentication they in which i added when I made call, this is wearied this Philippine Call Center, unqualified center, I gave 4 of my authentication but was asking for my credit cards number, in which i refused, i had to disconnect the call as unqualified and wast of my time as can't wait longer.

This information to the managements, unfortunately in Australia many companies using this Philippine Call Center as very cheap, but thy are unqualified.

It's not possible that each time asking question it will be declined, even the host answering to my question!

YOU the management should delete contact host or keep it without having declined or accepted as it's not requested or confirmed booking!

On my referral page I received a notice that my referral fee had been approved and I would receive it in 15 business days. After 15 days when I went to check on payment I was told I would not be receiving the payment. When communicating with one customer disservice agent she suggested to refer other hosts in the future to receive a fee. No one has ever explained why I was told I would receive a fee. They are insisting that I was never told that. I did not take a screenshot of the message as I mistakenly thought that airbnb was an honorable company.

Airbnb policy indicates that all customers MUST have a photo id on file for all reservations. I am getting numerous reservations with no photo or pictures of art/animals etc... For security reasons this needs to be enforced.

In order to instant book, customers are required to have rented previously and have a positive review. We are getting instant books from 1st time customers. Fix This.

Also, Superhosts should have a phone number dedicated to them, not posted on the internet for everyone to use. Plus the CS rep should be seasoned person and understand the system and speak and understand english. One ones answering now cant find their way out of a paper sack.

Obviously Airbnb does not enforce its own rules or your IT department is inept and should be replaced.

Unsatisfied customer and no th normally one for review, travel every year and no used air bnb fir first time, I feel sick at wh as t had happened to us.

Two friends came back to our place for a drink, we had not even had the drink when nicolas one of the sons of the place entered accommodation uninvited, we were on the front verandah and he accused friends of staying the night. This was not the case and the brother then called the other brother dimitri. They asked our friends to leave after they were rude and then said they would not give us a refund but friends can stay but not those friends as they were rude, witch they were not, they were abused by owners. We then had neighbors with 5 friends over singing and being loud we asked owners for them to be quiet as it was loud and they reactivity called us loud when we were not which they did not. We have it on film them being rude to us. They also threatened to call police which we invited them too as we knew were in our rights and had done nothing wrong. They arrogant sexist and homophobic host have turned us off air bnb.

They made us feel invasion of privacy, ripped off and unsafe. We will make this known for their absolute indecency.

Please help us we are leaving tomorrow as a result, sucking up the loss of inflated price for accomadation with no shampoo or conditioner, for most expensive acccamodation of our trip, which was mostly booked through booking.com. They guys were so rude I have never been treated this was, especially as a customer paying 3500 for 1 week. Refund please.

For more information please contact me on sarah. S. [protected]@hotmail.com or [protected]@gmail.com

On August 19, 2018
AirBnB desiminates slander and libel from
guest reviews that are gross mischaracterizations and violate business ethics
in the name of profit. Linked to a guest reservation August 3 - 8, 2018.

AirBnB allows guest to post malicious lies yet guest never once complained while
living under my roof. Total despicable guest and for AirBnB to delete my complaint
and promote his malicious review of my property is criminal.

I booked an airbnb house on 6th August and I was given the option to make part payments with no additional charge. However, I was charged thrice. I was refunded for one incorrect payment but the other two payments are still kept with airbnb and also shows the pending payment due on 19th August. Since the two payments are already with airbnb, I've made full payment for the house which I booked and the pending status should be changed to payment completed. This experience has been unpleasant and unethical. Request you to sort this issue at the earliest and revert. My airbnb account email is [protected]@outlook.com

Below is the payment details.

Payment
Paid with VISA •••• 8214
Mon, August 06, 2018 @ 5:55 PM CEST1533.28 kr NOK
Refunded to VISA •••• 8214
Mon, August 06, [protected].28 kr NOK)
Paid with VISA •••• 8214
Mon, August 06, 2018 @ 5:56 PM CEST1533.28 kr NOK
Pending Payment
Scheduled for Sun, August 19, [protected].27 kr NOK
Total Remaining1533.27 kr NOK

Airbnb shows incorrectly the overall rating of my listed property on the public profile of the listing. This affects how the listing appears and whether it gets priority viewings in searches.

Airbnb also shows reviews presenting false claims, despite its own policy terms.

I have requested that the overall rating appears correctly and that false reviews are removed. Both my requests comply with the company's policy.

I am receiving extremely delayed and unhelpful responses about the reported incidents.

Ref HMSECJ24WA This property is not where it is advertised. The address does not match the photo and is not near the town or beaches as described on Airbnb. If we had known the true location of this property we would not have booked it.

It is not in Ouistreham. It is in St Aubin de Arquenay. It was described as being near the Normandy beaches . It is not. They are miles away.

It was described as a short walk into the town but is at least 2.25 miles away and is outside the radial area highlighted on Airbnb.

Neither is it at the address posted on Airbnb which is 1 Rue de Petit Bonheur. This the address that does actually fit the description given on Airbnb.

We are travelling to Kelowna for a week of work and vacation. We needed a unique place to stay, as we are taking our boat with us; so need water front with a slip. We booked a home to stay in and were charged $2600.00 on our Visa. We were informed the following day by the owner that her cottage was not available, that it is rented for the entire Summer, and that Airbnb was aware of it. We contacted our bank to reverse the charge on our Visa, and were told that if an Airbnb representative called them they would reverse the charge immediately. After several calls to Airbnb, several hang ups, long wait times on hold by both the owner and myself; Airbnb refused to call our bank to reverse the charge. That charge will now take up to 15 business days to reverse. Then out of desperation we booked another suite with Airbnb, paid another $1800.00 on our Visa, and 2 days later - one day before we travel to Kelowna; the owner of THAT suite called to say that hers was not available either, and is in fact booked for an entire year. We now have a $4400.00 charge on our Visa that we will not see returned for 15 business days; a week of business booked in Kelowna, and nowhere to stay. Airbnb is a horrible organization, with beyond dismal customer service. I am now waiting once again for a returned call from the customer service line. If they do not rectify this issue immediately we will be going to the media.

I would like to file a formal complaint against Airbnb. I booked a 1 month accommodation for international travel to Spain. The Airbnb was not as advertised, in addition to safety issues with respect to the front and back door being broken. I called Airbnb within 24 hours of check in to voice my complaints and request new accommodations. I called several times over 3 days, transferred to different case managers that were suppose to be handling my account, to then have to start from the very beginning of my story with each new case manager. After the 3rd day with no progress being made, it was evident that this was a strategy they use to fatigue the renter. I had to call my bank to reverse the charges and then move out and find other accomondations. I am really surprised that an international company would conduct business in this manner. I will absolutely never use their services again.

Airbnb has withold my tax and won't release it. it is auguest 2018, for 8 months, I called every month, after being on hold forever, they came back with the same answer everytime, we are still "working" on it, and meanwhile, I am paying 5% each single day to IRS of the $9000 I owe to IRS.

Now I got a last notice from IRS, called airbnb again, still b**shiing me around that they are still "working on it"...

*I called airbnb multiple times regarding my tax withhold and 1099 form before I filed my tax, they all told me that they will MAIL it to me, they never did. Later on I found out that they emailed a link for me to fill out my information...I was never advised this step, I have always been told that they will MAIL me the 1099 form. I have set up an email just for aibnb because they constantly sent you emails, easily 10-15 a day, as a normal person who has a job, I couldn't just sit there and look through all the emails...after many phone calls, many representatives and months later, finally one person had the knowledge and I filled out my information, she told me, should checked your email...

I am researching websites that I can file complaints and finding a lawyer.

One hell of an Airbnb horrior ...

I am not the only one who is feed up with airbnb, the friend who introduce me to airbnb left early this year.

I am selling my brother's rental house end of the month, so he won't have to deal with airbnb anymore.

My boyfriend who has been superhost for the last 4.5 years is going to stop as soon as I sell his house.

The next will be my parents rentals...we are so done with airbnb

There are a few good websites(airbnb competitors) you can google it or reach out to me, I can send the link to you!

Have been waoting over a week and after sending 3 mails via AirBnB website before "Mark" without surname contacted me. After loads of mails up and down. And even sending mail to host to sort as per Marks request about a wrong charging he admitted was a system error and thatbthw host would not have been able to fix it anyway? So why must I contact them anyway?

AirBNB charge a extra fee not only the 20%fee to the host . This so called fee is supposed to help with site ease of use Nd have 24/ contact for help which did not happen.
Host sent me a special thar had to booked with in 24hours. Their cost was R16000.00. booking then stated just over R18000.00. then with password difficulty I action d payment hours later and then the price jumped with another R800.00 which I want refunded.

Actually also part of the other service fee as they did not adhere to the protocol for fees charged.

Regards
Carel
[protected]@diveinn.co.za

I had a really bad experience with Airbnb. On 2 July I went on their official website and found a villa in Majorca. I opened up the post and was able to see all the photos, reviews, etc. I then checked the red 'email host' button on their site and wrote to the host, who duly replied through what appeared to be the official Airbnb platform. After a couple of days of communicating via email, I was sent the invoice which looked exactly like the Airbnb one. I paid it and thought all was sorted. Two days later, I received another invoice and this started to ring alarm bells. I contacted the Airbnb customer service and they said that they would get their Trust and Safety people to look into the case and offer assistance. I did hear from them within 24 hours, but assistance was definitely missing! I was told that if I'd paid outside of their secure platform by bank transfer, they would be unable to offer compensation. After further correspondence with them they have now said that this is their final decision for my case and that this will be their final email about it.

A couple of points to make here: 1) I found the house listing on their official (secure) website; 2) I went through all the proper procedures for Airbnb bookings (no phone calls and no private emails); 3) Invoice appeared to be generated by their site. How can Airbnb say that they have no responsibility when their site is not secure and they do not have any measures in place to ensure that this sort of thing doesn't happen? Also, how was I supposed to know that I was not on their secure platform when everything seemed genuine and coming from them?

Airbnb is allowing fraud to blossom through its website and it needs to address the situation now.

I would like to have a refund of the money I spent, EUR 2, 678 as I hold them entirely responsible.

I am very upset and angry with the host referral programme. I have invited 4 hosts. And i have helped them to create their acoount. I gave a lot of time and effort. They have promised 250 for each hosts and gave only 86 euro for the first 2 by saying Airbnb has the right to change the amount of bonus anytime. And for the other 2 they told me the hosts i referred did not used the link i have sent while i am the one who clicked the links amd create the accounts to help them.. i really hope developers will create a new and ethical platform for hosts..

Hello

Recently (the last being this morning) During my searches for a holiday or short let accommodation in Paris and Poitiers in France, Airbnb encouraged me to make 3 reservations. They made me give my payments and newly updated credit card details. Although I recently updated my new card details and they sent me an email of confirmation, I suspect they have not able to register this new card. However, I filled all the required areas for my reservations and they led me to conclude that my reservation was complete. Yet three times (the last being today) after logging out I realized that none of my reservations was processed. I just wonder if another company is masquerading as Airbnb and ripping me off. I will get in touch with my bank as soon as I receive an explanation from you.
Kind regards
Ana Ingham

I booked a room in Quebec for June 10-13 as part of my Birthday trip which is June 11th. It stated it was close to center and looked nice.

I arrived June 10th early morning (my flight was at 6am from NY) without much sleep. I took a Taxi to old town and the host was not around and he never informed me. I was dragging my luggage all day long up and down the hills...which was awful. My check in time was constantly pushed as it turned out the host asked a friend to receive me but the friend was not nice or responsible...The location ended up being very close to the airport. i had to take bus 11 to central stop and then 28 stops on Bus 807. From there another 10 min walk down the hill and later up the hill with my luggage. I almost left as nobody arrived. Finally when the person arrived he had a hard time opening but when he let me in...there was no towel, there was no bed cover, the toilet was clogged and the place was filthy and run down. Th person was super rude and sat with this dirty clothes on the blanket said: well, you don't stay here so i can do whatever. Now, i called Airbnb and some girl Gabi was rather understanding but didn't help me find another accomodation, which I did by sending few request to hosts which was rather late in the evening. To salvage my Birthday, I went back up the hill and took the bus back another 3.5 dollars and arrived at Arcadia hotel. I was so exhausted and worn down that Arcadia receptionist didnt take my passport or deposit and let me go straight up and sleep. I assumed that Gabi cancelled the reservation and refunded me the money but yesterday i realized nothing was done. The host got paid fully for 3 nights where I didnt stay and he had a flexible refund policy...Which is an outrage by itself...I c called yesterday again Airbnb and was on the phone for at least an hour with various unhelpful and incompetent customer service people. You absolutely have ruined my birthday and the fact that my money was not refunded is simply FRAUD. At this moment i want of course my money and the hotel bill and competition for my time and the Trauma your service has caused me. It is unreal that you are peoples money without checking the listings and then keep peoples money hostage. Why didn't i get help with new accommodation? Why i have to pay last moment high hotel fees where I could have gotten cheaper ...check in in the morning and not to have to drag my luggage all; over town and pay for a place that is misrepresented and not appropriate...Im LIVID...I have a radio show and many 5000 friends on facebook and I will warn everyone to void Airbnb...This is not acceptable...Your software also is full of bugs and was not allowing me to download photos or demand money...I guess A lesson...Never pay upfront...Airbnb is Fraud.
The hours and the upset ness i have to spend on this- NOT WORTH THE hassle...I hope someone will fix this and if not, I will go to the Media.. I will not let this go...Shame on you. Aviva, [protected]@gmail.com