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Airasia / poor response to a request requiring document

1 Brisbane Metro Area, Queensland, Australia

I have twice asked Airasia to supply reasons as to why 2 flights were rescheduled. This information was required in order for me to submit insurance claims for out of pocket expenses. Each time I receive an automated response claiming that my request will be answered within 5 days. Well, it is now 12 days later and I'm yet to be provided with the appropriate information.

Ma
Jul 21, 2015

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