SUBMIT A COMPLAINT

Air Berlincancelled booking without informing me.

I had a booking on the 31 of January from Catania to Stockholm, with one stop in Berlin.
When I sat on the plane, just before landing, the stewardess informed me that I had been cancelled from my connecting flight, and been rebooked to another flight 4.5 hours later. I wasn't told the reason. At the airport in Berlin I asked the landcrew at the office of Air Berlin why all this had happened, but they couldn't answer me. Then I asked if they could provide me food and drink . They gave me a bottle of water and salted biscuits!?! As a consequence of the delay I missed my booked flight from Stockholm to Visby in Sweden, and I had to sleep in hotel plus buy a new flight the day after, to Visby, where I was gpoing for business.
It all became very stressful, expensive and inconvenient, trying to find a hotel and book a new flight, in the middle of the night. I hope you will replace the costs I had to put out.
Have a nice evening
Karin Melbi

Air Berlin
Air Berlin
Air Berlin

Me
Feb 06, 2017

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