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Air Arabia Flight Boarding Service / flight on board staff's poor service

1 United Arab Emirates

Air Arabia - Booking Confirmation ID - AAH0023683
PNR [protected]
Flight no: G9293
Departure : Sharjah Airport (SHJ) at 24 Dec 2018 13:10

We are regretfully raising the concern as we got missed our flight : the details mentioned above.
We were 9 passengers, got the boarding pass and was waiting in the gate no: waiting area half an hour before the flight time . You can review our boarding time in your system. We know that we were quite late, but we heard some other destination final calls when we were on the checking queue .
While we were on the waiting area, one of my team member inquired at the boarding desk about Tbilisi flight as we dint hear any announcement, they didn't respond, so he went to washroom thinking that all the people sitting there are to Tbilisi .
After that we heard a call and just as we waited for my husband and within minutes we reached the desk, the time was not yet reached 01:00pm that time.
When the staff informed us that the boarding is closed, we begged to do a call so she told to contact the supervisor, the flight was not departed that time. We ran to the supervisor and begged him to do something or make a call, but he totally ignored us.
By the time the flight might have got departed. but he could have done something that time. we approached the transfer desk and raised complaint to the airport authorities. almost half the day we spent in the airport itself with our kids, expecting for a positive response for us, We have given written complaint, we spoke with the local managers over there, and they informed us that they have called Air Arabia, we have given our contact no: and email id, until now we didn't receive any feedback. We quite the airport after 6-7 hrs and booked another tickets to Tbilisi from Dubai.
As we are middle class people, this much loss is not affordable ; is beyond our limit.If we were late and if it was our mistake we would have agreed it, but we were there, its only due to staff announcement negligence.
We are frequent travelers but never have faced such an ignorance. we have heard in other airports the final calls with the names nor even a call in the passengers mobile. Here, we were extremely disappointed .
Looking forward from you.

  • Updated by Abdullakutty, Jan 13, 2019

    please let us know what actions have you taken, given 9 passengers boarding pass and boarding closed prior to the scheduled time.
    We need to get your feedback.

Jan 3, 2019

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