Air Arabia
reviews and complaints

I gulafsha ghouri travel through air arabia on 19-20 september from delhi to bishkek via sharjah from flight no. G9464 and G9347
I was having an blue American Tourister bag. I got my luggage trolley bag broken from the bottom bag tag no.[protected]. I want to claim for the loss and expect your response as soon as possible.
PNR - [protected]
Booking rrference - [protected]
Contact me at - [protected]@gmail.com
Mob. No - + [protected]
Whatsapp No. - +[protected]

I need to complain with regards to last trip I had my booking reference [protected], at the counter they I had luggage and laptop bag they have calculated weight of my laptop bag and have taken 1 kg extra 1000 rs inr, I am a frequent traveler and very disappointed by this issue, please review and if possible I need refund I have the receipt from teh airport. Ph # [protected]

I recently travelled on August 30 from Marrakech to Fez with a small carry-on within the dimensions ad just under 10 kg. At check in the agent told me my bag would not fit overhead and the flight was full so he made me pay 200 MAD which I did under protest. Many other passengers boarded the flight with much larger bags and clearly there was plenty of room for my bag.
I am submitting photos showing that my bag clearly fit, and I did not have other luggage with me. I would like a refund to my credit card. My PNR is [protected]

Dear sir/ madam
this is to inform you that we had boarded your flight G90463 dated 9/9/2019 23:15 we 35 passengers travelling together out of which few passengers noticed the rude behaviour of miss zara. for eg the incident happened with me was i wanted to go to the washroom and both the bathroom was closed seeing the ground row seats unoccupied i had a seat and was waiting for the toilet to open miss zara approach me and told me to not to seat here very rudely and take your seat and go behind. I really fealt very insulted in ground of other passengers so kindly look into the matter and let me know what action has been taken against her.

your sincerely
virender

Hi ..
I had a flight on 8 sep 2019 from kuwait to yerevan and there was stop in sharjah
My flight from kuwait to sharjah was late 2 hours and i didn't arrive on time for my second flight
They let me wait in the airport for whole day until the next day without giving a room to rest
Now i am too tired and sick from this trip
I need to complane about this

6 hours delay from fez to gatwick london, and zero compensation.
Never use this company. The worst costumer service is just literally not existent. No phone is working.
Avoid at any price.
You should know that this company is not registered at Europe and hence doesn't abide by European regulation.
Ryanair at least will refund compensate...
Air arabia you are at the mercy of Arab sheikh...
Avoid and avoid.

Dear sir
This is in reference to booking ref [protected] of meenu raj flt g9 on 28.7.19 where she was offloaded due to health reasons, subsequently booked again on 31.7.19 by paying additional rupees 4000/-, again she was offloaded due to requirement of fitness certificate totally astonished fitness certificate
This was not mentioned while we booked ticket again, air arabia
Counter staff told her to wait for station manager to decide
For flt as she didnt have fitness certificate, to our surprise station manager didn't come flt left.
now fyi I have fitness certificate tkt copy mentioning offload
Requesting you to credit due amount to her account for future use.
Awaiting your reply asap

Thanking you

Raj bhatia
[protected]

I was traveling with my Wife and three kids ages 5 ... I informed at the counter check in Staff I have 3 kids and is possible to check in the handbags.. we were over weight in had but adjusted the same accordingly however my 2 of my kids bag pack not weighing more than 2kgs. Me and my family were asked by the hand baggage staff keep the bag off.. it's sad ur Airport. Mgrs was so inhumane...we understand airline policies.. but such behavior was not expected.. to kids.. I think he must not be having kid to understand them.. so inappropriate rude behavior of a [censored] airport manager...

Dear Management, I am writing to you after extinguishing all possible measures that i could do to get an update on my damaged bag claim. I travelled from Khi to Shj recently and due to poor handling, my travel bag was badly damaged and broken. My File ref. number is SHJG949558. I called the damage claims department around 100 times in the past few days but no one ever picked up my call. I also got one lame excuse from your call center today that the bus was late due to which there is no staff available to entertain damage claims. Can you please assist me in getting an update and recovering my damages.
Name of Passenger: Shahrukh Razzaq Khan
Date of Travel: 17 Aug 2019
Flight #: G9548
File ref. number: SHJG949558

I borded air Arabia flight on 17 th august from Chennai to Dammam .Your staff delayed my luggage at sharjah airport it couldn't be boarded on flight . After waiting for the luggage on Dammam airport i received this shock .after inquiry they told me luggage is in sharjah .now i am in such a mess in the new country.with out my essential things ..i suffered a lot .my vacation is being ruined sitting in a hotel room .. because of utter careless and unprofessional behavior of ur staff.my luggage tag numbers G90514948901.

File reference - DMMG912846/17AUG19/0626GMT
Passengers name - Saravanan Thangavelu
Contact number: 00966 [protected]

I am trying to buy tickets for myself and my wife online, but not able to pay using my Visa and Mada card. The card belongs to bank SAMBA. For the last two days, your online payment system is not working. I tried to reach your toll free number using our land line, but, in vain. I called your toll free number using my mobile but the customer service representative was unabale to process the payment using Visa/Mada cards. My email [protected]@gmail com. Please let me know whether your online system is working or not.

Date : 13-Aug-19
PNR : [protected]
Ticket No : [protected]
Sector : CCJ/SHJ
Reason : I had a bad experience on my way from CCJ to SHJ where my baggage has been damaged. I received damaged trolley bag while check out.
I didn't expected this kind of service from reputed Airline like Air Arabia.
Proof of complaint attached.
Kindly check and compensate against the same at the earliest.

Me and my family borded air Arabia flight on 10 th august (yesterday) from sharjaha to prague .u r staff delayed our luggage at sharjah airport it couldnt be boarded on flight . After waiting for the luggage on Prague airport we received this shock .after enquiry they told us luggage is in sharjah .now we r in such a mess in the new country.with out our essential things ..we suffered a lot .our vacation is being ruined sitting in a hotel room .. because of utter careless and unprofessional behaviour of ur staff.our luggage numbers G9 145851, G9p145852, G9145853.
File referance - PRGG 910114/10/aug/2019.
Passengers name -
MD SHADAB KHAN
NAVMITA BHOSLE
AAYAN KHAN.

I booked a flight yesterday ( 9th of August ) from Agadir to Rabat for the 16th of August 2019 . But I still haven't received my booking number nor the email which confirms my purchase . I also called the number attributed to Morocco many times but it's still not responding . If you get this email, would you please send me the email that confirms my reservation to : moumen.[protected]@hotmail.fr

I am submit my complaint and my bad experience with Air Arabia customer service on the boarding on gate entrance 21 on the 6th of August..the customer service of your staff is ZERO .thay do not have the minimum standard of customer service..you have critical problems in your training of your staff ..unless it is under your approval .they are rude ..this girl called Alia and this guy his name Don Manuel..who re weight the luggage..they are very rude and even the supervisors were there they are worst ...your company has critical problems with tha standard ..they charge me only for my laptop weight. And I think this same like mobile phone you can not charge it I tried to explain for them but I think it is because of your instructions from the management and this will be worst even if your concept to only collect money even in monkey ways ..I am disappointed from your staff and your supervisors..I tried to ask about their names they covered the numtags ..what a kind of customer service..you must review your standard and concepts ..it is just a kind of theft. I will make sure to tell my friends and my colleagues and I will never fly again through your disgusting airlines and your disgusting staff (Alia -Don Manual .supervisor Yassin and one more supervisor Jodrinian one )all they are really shame on your company and if you are agree for their behaviour this mean this is the concepts of your company and you will never be in good ranking among the other airlines

Flight from Agadir to Birmingham UK. 9th Aug 2019 at 7am. No.30 107.A female member of staff caused an unnecessary scene when checking boarding cards before walking to plane. She accused us of having too much hand luggage. When i explained to her that my sin was carrying my bag fir me as was weak she started shouting and held everyone up and wouldnt let him through. I asked her to count her bags. When evident there were no additional bags and in fact one less she then accused me of giving a bag to someone else to take on board. She needed training in Air Arabia guidelines for hand luggage and customer service. She was very rude and caused a big disruption as well as a delay.

Myself is Chirag Shah (Passport no: K4847405) and I travelled with my family through Air Arabia flight: G9480 (05:15 AM) on 06.08.2019.
We experienced very bad behavior from female staff just before boarding the plane.
We were two families (my friend's family also travelling along with me till Jubail Saudi Arabia) total 07 members.
My friend's family had two small kids, they had only 01 hand bag. So, I discussed with my friend and used his margin of remaining 02 handbags.
Since my friend's family had 02 small kids, I asked her to manage only 01 hand bag and I managed her 02 handbags.
02 females from Air Arabia staff stopped me before entering the flight and asked me n my family about the 06 handbags we were carrying.
I explained them that 04 handbags belongs to my family and remaining 02 handbags belongs to my friend's family traveling with me.
They asked me to take 04 handbags and keep 02 handbags and harassed me n my friend's family for almost 20-30 min. They were asking us to book extra luggage and pay 1000 INR per kg which we denied and argued to show us the airlines policy where it should be mentioned that two friends or their families are not allowed to share their luggage. I told them they cannot stop passengers for such reasons where the passengers had mutual adjustments about their luggage.
Finally 01 staff member asked the female staff to let us go since this handbags margin sharing cannot be restricted as it was a mutual adjustment between two families.
I don't have more details about those two girls who misbehaved with us but I remember the guy who asked them to leave the matter and his name was Sachin.
I request Air Arabia management to take this matter seriously and take necessary actions.
I would like to know the updates on my complaint.
Hope there will be fair treatment from Air Arabia in future.

BR... Chirag Shah
KSA
MO: +966 [protected]

You have cost me and my soon to be wife hell, we were soon to be married to each other.

She has only been in the service of Air Arabia for 4 months as a cabin crew and you took advantage of her!
Just because you are a senior cabin crew?

Who the [censored] do you think you are?
Is this what Air Arabia represents?
People like you?
Destroying other peoples lives?

[removed]
Senior Cabin Crew of Air Arabia
UAE, Sharjah Based

I am coming for you

I booked this flight to go to Haj and at the airport the officer said that the last time to go to Haj through air arabia was 5/8/2019
Which was not stated any were on the web site at the time of my booking
And it was a surprise for me
And it caused me my ticket and I had to purchase another one at a costy price
Moreover I have to cancel my return ticket with no refund
Which is an additional lose
Please advise what to do

Sir, In Sharjah airport your air port staff. Miss behaviored to me.In When I was travelling to shj to Trv. I was in excess baggage. First I told him plz allowed to me go. He say no. And said me wait here. And said me. Pay money for excess luggage.I told him I have no money. At a time one European lady in same problem, excess luggage but allowed to go. I told plz me to also go. He answered me . I am not allowed to you to fly, speaker harrshly. At last I I complained to senior staff. Sir I lost my flight I'm telling feelingly.😥😥. I lost my money. And I took another ticket price 2300 it is my one month salary sir.Plz anything do for me sir. Staff . I thing he is sudan nationality. I don't forget this face.