booked hotel room with agoda, hotel was full, agoda did not reply to my complaint and did not refund the money paid.
I booked a hotel in Beijing with Agoda a month ago. I went there with Agoda's voucher and the hotel told me they were fully booked and they never got any information from Agoda. I sent a mail to Agoda on the spot to get in touch with the hotel. I later sent a mail to complain about it and they sent me a so-called automatic no-reply answer. I had to sleep in another hotel and wanted Agoda to refund the amount paid for nothing. I wonder why they don't answer. Is Agoda a scam that was cheating me?
The complaint has been investigated and resolved to the customer’s satisfaction.
money extortion racket
Dear All,
It is to bring to your kind notice that please use Agoda.com at your own risk to book Hotels in India. They don't have any proper local representation in India and your are not sure whether you will get the Hotel room you booked for or even the money refunded in later phases. All left with you is long email chains with answers that "NO Refund" because hotel have provided with alternative rooms in other hotels, which is never true. As they don't have proper local representative Hotels keeps on making fake claims and keep on extracting money from the customers. The best example of these types of Hotels are Hotel Western Queen and Hotel Dhaka International in Delhi
It's not just in India, even in countries where Agoda ha close proximity like Malyasia. The hotels in these countries also don't honor the payments receipt of Agoda in proper sense. On my recent visit to Langkawi, the Hotel Best Star resort had specifically asked for alternative credit card details in the case Agoda don't pay to them.
If that is the kind of business Agoda is doing, I suggest they should stop doing the business. With these incidences, eventually I have stopped using Agoda, in spite either I have started to book Hotels directly or through Booking.com. Of-course, reliability of Booking.com is much-much higher and incomparable with Agoda.
This is my humble request, atleast not to use Agoda in India, if you don't want to spend horrible nights on non-availability of rooms on the day of your arrival. Ofcourse, more to add to is the rude behaviors of hotel staff which they have linked too and in furtherance, the false claims of the Hotels and Agoda itself that they had arranged for alternative Hotels.
STILL IF YOU WANT TO USE...GO AHEAD...THE RISK IS ALL YOURS!
Dear All,
Please also be aware that if you are a hotel and AGODA approaches you to partner with them, if you receive any bookings from AGODA you will not get paid for these bookings once the client has left. AGODA DO NOT PAY THE HOTELS THAT THEY PARTNER WITH FOR THE BOOKINGS THEY MAKE. Be very careful of AGODA, in fact it's probably best to avoid them completely. AGODA - NO GO DA...
double charge/unauthorized charge
I had the similar experience. I booked through Agoda using my Bank of America debit card to get a hotel in Shanghai, China. Upon check out, I paid cash to the hotel but when I returned to the states, I found out my debit card has been charged. So I had a Chinese friend of mine to speak with the hotel, and they said that they have received cash from me so trying to figure out a way to refund via the booking company -- Agoda. And I had Bank of America Dispute Resolution Services handle the case. But, after 2 months, I received a letter from BofA saying there's no error so they closed the claim. Then, I looked at the voucher Agoda sent to BofA (sent by BofA along with their letter of conclusion) It's just a reservation confirmation letter so it's not a receipt that I signed on. The truth is when I paid cash to the hotel, I received a receipt from the clerk but I threw it away. And Agoda is presenting to BofA a confirmation voucher -- what does that mean? Nothing. There's no my signature on it. I had another Chinese friend of mine to speak to the hotel. They said the same thing - they have received cash from me and spoke with Agoda about the issue so I should have received my money back. Anyway, I'm still in the process of resolution. Am thinking about complaining to Priceline.com directly if this doesn't get resolved. Priceline bought Agoda and they should be aware of Agoda's scheme.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm having problems with them right now. I booked a hotel for Seoul, Korea and the hotel ended up being a motel and I ended up sleeping at my relative's house the first night anyway so I just checked out the next day. The hotel told me they'd take care of everything, and I emailed Agoda just in case anyway. I had to email them twice to get a response back a week later. It's been 3 weeks now since I checked out and I'm back in the States. I just happened to find their customer service number for America and called them. Apparently, they will call me back after they find someone to speak with the hotel to verify that I did check out after one night. Either way, their customer service and just EVERYTHING in general is out of proportion. I would NOT recommend this site to anyone. Don't even TRY it because this is what happened to me when I decided to TRY this site out. I guess they expect people to just fall out and call it a day because it takes them forever to "investigate" the matter, but let me tell you, I will not tolerate that. Someone has to show them that stuff like this need to be addressed and handled properly. Really, this site is a scam.
never refunded a canceled booking which
Terrible service, located in Thailand but they have a UK number, must be a virtual number. Never refunded a canceled booking which was legit in San Diego. When you try to call them to fix the problem, you have to enter your confirmation booking number. The system is smart to figure out if it's a future or past booking. If it's a past booking and you need to fix a problem, like your bill, they won't connect you. If it's a future booking, they'll talk to you over the phone and promise refunds but never do. Hate them.
I've used these guys before and have never had a problem. When I did, it was my fault. I didn't read the booking conditions which highlight the fees associated with cancelations. Have you checked what type of booking you made? Was it non-refundable? Regarding the voice system, it DOES recognize PAST bookings as I just used it to get a receipt. So you are wrong here. Check the booking conditions first, then, if you think you are in the right, send them a mail at csat@agoda.com This is the customer satisfaction team - I've used them and they were good. Check to see if the issue wasn't with you before you slander them. Just a thought.
cheating money from people
AGODA.COM is cheating money from the people by posing as a Travel Booking site. I booked a hotel in kodaikanal for Rs. 1400 INR through this site. On calling the hotel for confirmation, I came to know that the hotel booking was not made and Agoda.com does not pay them the money for the bookings, so they do not accept any bookings made through it.
I want to take action against this company site as it is a Fraud company. No complete contact details are mentioned on the site. Only few details are given like below:
Agoda Support Center
999/9 Rama I Road,
The Offices at Central World
27th Floor, Patumwan, Bangkok
10330 Thailand
canceled booking
Hi, agoda,
When im booked my room from my agoda, it says, "pembatalan gratis untuk banyak kamar agoda, jadi jangan khawatir jika rencana anda berubah."
So, i checking for the best rooms for my trip, so i know if my plan change, i can canceled the booking. but unfortunatelly when im cancel my booked, my money wont return, but it already charge on my visa.. please agoda, dont make customer disappointed for the offer from agoda website. i lost my money for that promotion...
And yes, my money has been lost!
Regards,
Your disappointed customer
The complaint has been investigated and resolved to the customer’s satisfaction.
Introduce my self jenny adrianti, call me jenny, i want to do the cancellation hotels in malaysia, the name of his corus hotels, because i had to book a hotel with agoda also but with different hotel
Regards,
Jenny
cheated by agoda.com
Dear Sir,
I have made a booking by agoda .com my booking ID no is [protected] dated march 3rd 2o12.
We have paid $ 150.12 via credit card, booking was confirmed and receipt was send to me.
When I reached to hotel on 19th march it was shocked to see that your company has not made any booking.
I was trying your customer care many times but did not got any solution. I was compelled to stay with lower category room
by paying hefty amount $300.
Now you suggest me what to do, will you take up the matter with top management to resolve the issue. And please make sure
This kind of miss happening should not happen with any customer at night, really I suffered a lot.
jaipal singh
The complaint has been investigated and resolved to the customer’s satisfaction.
I did hotel booking through agoda.com for srinagar (jammu
And kashmir) for three nights booking id was [protected]. But even after
One week agoda.com din't intimate to hotel rotana where I booked room.
And hotel person was saying, they din't received any intimation from
Agoda about my booking" and they also added agoda has to pay rs. 8000 / - which is already in pending status.
Agoda customer service number is international, so we can't communicate to customer care department with normal phone, for that we have to take isd services on our phone. Which is having rs.2017 / - deposit amount.. For activation
We 10 days constantly communicated to hotel rotana about our booking..
But they were saying they din't received any intimation from agoda..
So after 15 days we cancelled our booking from agoda, at that time agoda deducted rs. 800 / - from our refund amount.. This is really ridiculous... So I really appeal to people do not use agoda.com for any kind of booking... This is fraud company... And cheating to people...
This is regarding my booking with Agoda at Sydney. On reaching the hotel we discovered that our room had no bathroom, there was a shared bathroom for an entire hotel floor for such an exorbitant price. A vital information like that should be displayed upfront and not put into any sub link which a customer may not even bother to open.Neither does the pics show anything of this sort. This place dint even qualify to be called a ''Hotel'', it was more like a backpacker. I walked out of this crap hotel. I am still awaiting a reply for my demand of a refund from Agoda. This was not only mentally and physically torturing but also a financial loss.
Booked three hotels in Thailand last July. Two had no problems. Booked a family room that was not available when we arrived. The hotel put us in a much smaller room that was advertised ad 1/4 the price I paid. Contacted Agoda and was told the would invesitgate. Many emails later, I get the same response. We need more time and will get back to you. I have the distinct feeling that they are stringing me along until I just give up. 5 months should have been enough time to investgate. Their loss. We travel to Thailand every year, but will not use them again. It's not a huge amount of money, but a decent business would have refunded it. Go ahead and use them, just hope nothing goes wrong.
I had booked 3 days package for my vaccations. The booking was confirmed by the agoda end. But one day before to my travel dates got a mail from them about booking cancellation. They were not generous to even call an inform and they were not at all customer friendly. This is the worst site I have ever seen. Will never use this site for any travel, and would suggest people not to use.worst site I have ever come across. . Big time cheaters and not at all customer friendly . . Initially my booking was confirmed and 12 hrs before my travel they cancelled the hotel booking and that too they informed via mail. they are so misers that they cant even give a call. At full day struggle we had to book a low cost hotel. I am going to sue agoda for the incompetence and mental harassment they caused, once I am back from my trip.ALthough however little network that I have, I will make sure I spread the word Regarding your "excellent services " through which you loot innocent customers.
This company plays hardball of the worst sort with its customers.
My one, only, and last dealing with them concerned a hotel booking in Hong Kong. The booking was for a single room only, which was in very small print. When I asked to pay for an upgrade, they informed me that the entire booking amount for three nights would be forfeit.
The rep I spoke with was arrogant and constantly interrupted me. Only when I threatened to have my credit card company refuse payment did they back down and upgrade the room to a double with supplement payment.
My experience in similar situations with Expedia, with whom I deal with a lot, has been far superior. They go out of their way to help revise bookings, even on nonrefundable rooms, without any hassle.
I would strongly recommend that travelers think twice before using this booking service.
I canceled my booking 1.5 months prior. Got a cancellation email, but still got charged the full amount. I noticed this in my bank statement. Contacted customer service, waited 36 hours (they promise to get back within 24) then sent a second customer service contact. Waited 72 hours, and then called my credit card company to dispute the charge. Pathetic that they can't even get back within the promised time and that they can't handle cancellations properly.
I used Agoda.com to book a hotel in France for an upcoming trip. One of my criteria when booking my hotel was 'breakfast included'. Using Agoda I found my hotel of choice the 'France Eiffel'. On the site it clearly states 'Inclusive Breakfast'. Inclusive meaning: to include or tend to include. When I received my confirmation it showed 'Not including Breakfast'. I brought this error to Agoda's attention only to be told that their site did not say it included breakfast. I then scanned their advertisement and again requested that either breakfast be included in my stay or that Agoda credit back an amount equal to breakfast for two days since that is what I booked and paid for. After several communications I was told that they were not responsible for what is stated on the site and that I could cancel my registration and rebook the hotel at a lower rate since rates change daily! Agoda is affiliated with PRICELINE. It is a shame that a known name like PRICELINE does not stand behind their advertising. To some this may be a small issue and dollar wise it is BUT this is not the money it is the issue at hand and the fact that this company is dealing in bad faith regarding their customers.
This site helps you book hotels. However, they mislead you with 'Cancellation Charges'. When booking is made, they show hotel cancellation policy which is 'Full Refund' if the booking is cancelled beyond certain number of days. However, they don't display their 'Processing Fees' for any cancellation in the text that displays cancellation policy. Thus, I got charged $15 for a hotel stay for one night of $25 although hotel did not charge any cancellation charges. Therefore, 'BE CAREFUL' while making any hotel booking thru www.agoda.com.
I booked and paid to stay at the Java Paragon in Surabaya, Indonesia for three nights but had to change this to a two nights' stay. Agodo.com would not give me a refund.
In addition I paid some USD70/- per night from April 11 to April 14. On checking into the Java Paragon, I discovered that they have a special price for Sunday nights (April 11) and Monday nights (April 12) at Rp 328, 000/- per night which is only sone USD36/- per night.
I have been had by AGODA.COM
my question is what happen if i make a cancellation which i book a hotel at padang for the date 26 to 30th of this month
payment taken but no booking!
I made a hotel booking through Agoda (for hotel in Maldives) for 2 nights. After payment via credit card was confirmed and a message stated that I would receive an email within 30mins with booking confirmation and hotel voucher, I have not heard from them since. It's been 3 days now. My card has been debited US$153.00 and although I have a customer number taken down from their last "Thank you for payment" message, they have not bothered to reply my online complaints. I have purchased airline tickets and now am uncertain as to whether I should book another hotel or await for Agoda to send me confirmation. As the date draws nearer, I am inclined to the former. I note that Agoda claims to be a company registered in Singapore - and I am a Singapore Permanent Resident. If I dont hear from them by the end of the day today (14 March 2012) I will be writing to the Consumer Affairs Authority for them to take legal action!
Hi,
So Agoda - in a way - stole my money. 615 EUR
Agoda confimed to me and my family a hotel Agoda allowed me to book a room for 5 people where hotel did not (but Agoda approved it) - It was AGODA MISTAKE and RESPONSIBILITY and actually I called the hotel to confirm this. and connecting the dots and let Agoda know about this issue.
Following the above, when I wanted a full refund, Agoda told me that it cannot be done so I excepted their "honest" offer to get AgodaCash that I'll be able to use it with other hotels in the future. They fooled me there. not stating any expiration date at all at any point. The expiration of the amount within 3 months was never delivered to me at any point until when I found that my AgodaCash is gone.
This claim is about Agoda taking responsibility for a mistake it did and is solely on Agoda. and is due to miscommunication/hiding information from the customer.
After all, this is actual money we are talking about here. I feel that that Agoda is waving the contract that this is the policy.
Claiming they sent an email which never got to me (just re-checked). Agoda never got acknowledgement from me that I saw and understand this expiration or never sent a phone notification/SMS. Again - this is about actual money!
This is not the service I would expect from such of an enterprise company
I would expect Agoda to take responsibility and pay the full amount - I have agreed, out of my curtsy to lower the amount to 400 EUR.
Again - From my perspective, Agoda literally stole my money (more than 600 EURO) - not communicating anything about the expiration.
In this case, I feel that I was treated not righteously and with arrogance.
Bottom line:
I asked Agoda to agree to my offer or refund of 400 EUR.
Should they agree - I will consider this issue as closed.
Should they not agree - I'll start a lawsuit.
Agoda is a scam. Cannot create an account. Cannot speak to anyone on the phone. Transaction was made and charges debit from my account. Agoda never paid the Hotel which in turn I was charged again at departure. Agoda Stole $900 from me! Very angry!
We need to call media for this guys
I have book few rooms from Agoda;
Hotel : Federal Hotel Kuala Lumpur.
Date Check In / Check Out : 28 Nove 2017 / 29 Nov 2017
Booking 1 x 2 Rooms : Guest Name : Ahmad Fairuz Bin Yunus
Booking 2 x 1 Room : Guest Name : Mohd Yunus Hashim
Booked on 3rd November 2017, and it was successful. But no email from Agoda till today. Tried to sign to Agoda, unsuccessful. Need to reset Password but no email on the reset password link?
DO WE HAVE ANY ISSUE HERE? WE WILL BE GOING FOR THE TRIP TO JOHOR - PERAK - KUALA LUMPUR TOMORROW EVENING. DON'T RUIN OUR HOLIDAY ON THESE ISSUE
THANK YOU
Agoda is one of the worst website I've ever used !
I booked a hotel from Toronto to Bangkok "Eastin Grand Hotel " and never received a confirmation email
I called my bank and they said the payment never went through and since I didn't have my booking ID Agodo's Customer Service would not talk to me. So I went ahead and booked with Expedia now I'm double booked and Agoda won’t even provide a gift certificate for this error.
I made a booking for a hotel in Kk on 1st Jan 2017.
I have completed the booking & make payment, notify will send voucher but i dont receive any. I also email but no reply. I called the customer service but asked to leave msg.
I do screen shot the booking & prove that i make the payment, but now i dont receive anythg.
Agoda is one of the worst site, trust me on this
I have been trying to call them since past 3 days. Pathethic customer service
Booked a hotel in Pattaya for next week.
Paid through card, but haven't got any email from agoda yet. Worst site.
Can anyone please help me in this?
I don't even have my booking id
What should i do? Please guide me
I booked a guesthouse in Japan that I thought was near the Kiso-Fukushima railway station. When I found that it was miles from the station I cancelled and booked another with a different company. Agoda did not send me any reminder that I had a booking but charged my card the full amount and then refunded part of it. I am out of pocket around AU$200. Although they didn't send any booking reminder (which I didn't expect since I had cancelled the booking) they sent me a "how was your accommodation" email.
I made reservation with Agoda for a hotel In bangalore. The money was instantly deducted and i received a message saying the voucher will be sent to me shortly. I arrived at the hotel this morning and the reception refused to acknowledge the booking as they needed n e voucher. They claim they havent received any booking in my name. In the past i have made several bookings with Agoda but never had such a terrible experience. I am literally stranded at this point in time
Ranjeeta
Referring to my posting on 29th Nov 12, I wish to update that I have managed to contact Agoda on 30 Nov 12 after numerous attempts. The assistant ( if I'm not mistaken Ms Christine) was very helpful. After waited on the phone for 10 minutes, she managed to resolved their "technical" problem for not finalizing my booking and process for my voucher. I finally received hotel voucher for Bandung hotel that I paid after 5 minutes. Thanks a lot Christine/ Agoda. I do hope Agoda rectify this kind of hiccups right away to regain trust from customers ! Hayati.
made a booking - fraudulent site
I made a booking for 1 room and received a notice that they booked me for 2. Then I tried to go on the website and before I know it, they cancelled both and charged me. I hate them! Pls can you ask them to call me +[protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I too made a hotel booking through Agoda (in Maldives) for 2 nights. After payment via credit card was confirmed and a message stated that I would receive an email within 30mins with booking confirmation and hotel voucher, I have not heard from them since. My card has been debited US$153.00 and although I have a customer number taken down from their last "Thank you for payment" message, they have not bothered to reply my online complaints. I note that Agoda claims to be company registered in Singapore - and I am a Singapore Permanent Resident. I will be writing to the Consumer Affairs Authority for them to take action!
they stole my money
I booked a hotel through Agoda's website. Upon checking in, I realized that the hotel (which was not really a hotel but a love motel) was a completely smoking facility. As the purpose of my stay was to have nasal surgery, I asked the hotel if there were any non-smoking floors, etc. I was told that there weren't any in that hotel and checked out 20 minutes later after speaking with the hotel staff and being assured that my reservation would be taken care of. After not receiving any email confirmation of my cancellation from Agoda, I contacted customer service through their portal (mistake number one as they never respond to inquiries sent via portal even though they say they will "usually" respond within 24 hours). After getting no response, I contacted Agoda directly and spoke with a representative who told me that I would be charged for one night stay. I argued with this decision as I felt that the hotel (and Agoda) should have provided accuarate information on their page about regarding smoking/non-smoking rooms (I feel this information should be basic knowledge). I received no response even after more repeated attempts to contact customer service. I have also not received my refund minus the first night's stay. I can't believe Agoda is part of a reputable company like Priceline. I am apalled by their lack of even the most basic customer service skills and can't believe a shoddy excuse for a company like this has not been shut down yet.
What happen to me was worst i booked hotel with agoda anhadd pay for whole days
Then when i arrive to the hotel thay tell me i have no reservation i tryed to call the
agoda but ther was only answer machins i emaild several time but no replay i had to look for another hotel in high seson which was very expensive
Untel now i didnt get any replay from agoda
hotel overbooked - bad customer claim handling
We booked a hotel - over New Year on Boracay - in August 2011 for two adults and a small kid. After booking we received a voucher.
Right before the departure we asked the hotel to organize a pick-up from the airport. The hotel had never heard about us and it was fully booked. The customer service phone at agoda only stated that nobody was accessible and all mailboxes were full. The hotel staff finally helped us and found a room for the night. Comparable to the hotel booked it was in terrible conditions and nearly a danger for our small kid.
The next day we found a representative of agoda on the island but he was not able to find a room for us for the duration of the stay. He only explained that the hotel has made a fault and that neither he or agoda is responsible for anything.
We had to rebook our flights home 8 days earlier than expected and had lots of additional costs. Agoda almost completely ruined our whole vacation.
Now, Agoda is not willing to refund the full amount of money. The customer service ignored all questions regarding a compensation for our losses even though we gave them all necessary documents. There is nobody you can directly speak with.
Never use agoda!
After two month and over 40 Mail later Agoda refunded 80% of the travel price and paid a compensation of 20 Dollar p.p. for a lost vacation day.
fraudlant
I booked an Hotel through Agoda for my 3 night stay in Kolkata. I got a confirmed receipt from Agoda and the amount was deducted from my credit card, before leaving for my official trip when I called up at the Hotel to know about my booking details, they said that no room have been booked by Agoda and they are sold out, the same was reported to the Customer Servise, they did not revert back till my trip date, I reached at the Hotel and they refused to give me a room, I haven't redeemed Agoda Voucher and Agoda has not refunded my money back, its been 10 days i have complained about it.
Also is you are a hotel and thinking of partnering with AGODA - DON'T DO IT - they do not pay you for their bookings when you have already accommodated their clients. Best to remember AGODA - 'NO GO DA'
update: misrepresentation & apathetic customer service
This is to update the complaint I posted on 1/13/12. (I couldn't figure out how to edit it, so I'm submitting this separate update.)
I was pleasantly surprised to suddenly get an email from Agoda's Customer Service after they saw my original complaint here.
My husband and I are now satisfied with how Agoda resolved our concerns. They have been very apologetic and assure us they will work to improve their customer service. (We did not need to further pursue help from Priceline, which owns Agoda.)
Time will tell if they succeed in working closely with their vendors to provide accurate descriptions (which is hard to do in Asia where reality is harder to define and nail down, especially in advertising), improve their billing practices, and stop blocking negative reviews from their customers. (I'm still waiting to see if I can revise my review of the dump we stayed in and see if it gets posted.)
Before I consider using Agoda again, I'll be online looking at complaint postings - in English and Chinese - to see how it's going.
you cannot change your profile details. so much for privacy when submitting a review with your first name on it. the dumbest site.
customer service sucks at agoda.I sent them a few emails about issues.I am still waiting for an answer.I called twice the uk number.The first time I got a clueless guy on the phone who did not help me a bit and the 2nd time i got an answering machine telling me that the service was not working.
Regarding their lowest price, yes sometimes a few cents lower .It looks much lower but watch out for the tax and service fees.
deceptive business practices and inadequate response to complaint
dr's review of Agoda
Beware of Deceptive and Misleading Presentation of Booking Policies on Agoda's Website
1
Posted on Jan 20, 2012
jdr
Reviews: 1
Pros: Not Much
Cons: Unethical Business Practices and Shamefully Inadequate Response to Customer Complaint
Overall: I am a very frequent traveler, who has only used Agoda a handful of times. Booked a prepaid five night stay in a deluxe Hong Kong hotel recently for a trip later this year. As Agoda presented the room choices and rates on their site, the words 'FREE CANCELLATION' in bright green letters appears throughout the page, along with 'no need to worry if your plans change'. Needless to say I was a bit shocked to learn as I had to modify then cancel the trip that this purchase was completely non-refundable under any circumstances. As it turns out, only CERTAIN room types are in fact cancellable, ot all room types. I pointed this out to Agoda in a subsequent email dialogue and explained that 'a reasonable person' could easily interpret the presence of all of the ability to cancel language and complete absence of non-refundable language surrounding the rooms that are non-refundable is at a minimum deceptive and misleading, and arguably unethical.
After a handful of emails back and forth, they basically said 'tough luck, you are stuffed and should've read the fine print' more closely before purchase. They are correct, shame on me for not doing so. But bigger shame on Agoda for poor business practices and such an arrogant response to a customer concern. As a show of good faith, I even booked another room for a different trip while we were going back and forth to provide evidence that I am a potentially good customer, who travels 100-150 day per year. Sadly, this fell on deaf ears and I felt compelled to comment in a public forum to let the traveling public know about this. In the end, they lose because I won't use then for the $20, 000 per year or so I spend on hotels, and of course any lost business as a result of this posting.
Agoda is not recommended by jdr
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear All
I got my refund from Agoda after i went to the Agoda Website and made a complaint thru their Complaints option.
"No reasonable person would think this. Also, no reasonable person would take a "review" seriously where the pros are listed as, "not much"."
You clearly have the intellect of an 8 year old.
I too booked and cancelled a hotel booking as i made a double booking by mistake. I received a email from Agoda saying that the cancellation amount is equal to the booking amount and that i wll not get any refund. The amount of booking is USD 239.16. In fact i had made another booking in the same hotel thru agoda and the reason i cancelled this booking was because it was a double booking by mistake. I am still hoping agoda will give me a refund, if not i will stop using the website forever and will definetly publish this story in all discussion forums so that people know what is happening
hotel
I booked 6 nights at the Halolau Villa in Luang Prabang, Laos. Price was $120/night, very high for Laos (even Luang Prabang). I posted a negative review of the hotel, but it has not been posted on the Agoda site. You have to wonder if they just purge all negative reviews, which means you cannot make choices (as I did) based on reviews you see there. I wrote to Agoda in the second day of my stay because they had misrepresented the hotel in their online ad. I got NO RESPONSE AT ALL. The rooms (2) were absolutely BASIC, not even a mirror except for a tiny one in the bathroom; had to ASK for soap; had to ASK for a small desk. No TV in room (okay with me but unusual--no radio or anything else.) The rooms were basically just a bed and tiny night table. All would be okay in a budget hotel, but this was not budget. Ad said "kitchenette" but that was shared among all guests in the hotel, not indicated in the ad. To be fair, my other reservation with Agoda was no problem, so it's not as if you will get scammed every time. But I'd really think twice about Agoda. See their own link to potential partners advertising that they will get the highest commissions anywhere--60%! Well, who do you think is paying those commissions? YOU.
I had a bad experience on my first booking with Agoda. I accidentally clicked one person in the room instead of two ( it is the same price ) and when I tried to have Agoda correct it ( by sending an e-mail - no 1 800 service ), they tried to charge me $54 more. And when I found a lower rate for the same room/same dates, I asked them to honour their `price match guarentee` by e-mail. I haven't heard from them in 6 days. I sent a complaint to scambook and I will do the same with the BBB ( they are under priceline ) but I would like to know what other options we have to lodge complaints and warn others.
priceline owns agoda, so i'm going to appeal to priceline to clean up how agoda operates. http://www.agoda.com/info/Priceline.html
i've done well with priceline, but all those bookings have been in the US.
my negative review has not posted on agoda, but a positive review i wrote for another place posted immediately.
i feel your pain.
i'm never using agoda again, and i might give up on priceline depending on their response.
misrepresentation and apathetic customer service
My husband and I booked an apartment in China via Agoda. The pics were obviously of the place in brand-new condition, and I know that things in China are not often what they appear to be (nearly 10 yrs of life there, speak some Cantonese and Mandarin). So I expected to do some cleaning and to endure some discomfort.
Since Agoda is a sister company of Priceline, I extended the trust I have in Priceline to Agoda. That turned out to be a very unhappy and tiring mistake.
The Agoda page says: To make each guest's stay comfortable, all rooms feature television LCD/plasma screen, television, shower, non smoking rooms. This excellent hotel in Guangzhou also has room service, coffee shop, shops, 24hr room service. After a day of work or exploring, massage, sauna, garden are some of the ways to unwind. Guests seeking that perfect blend of attentive care and modern convenience will find it at this lovely hotel. Book your room now at Grand-Day E Apartment via our secure online booking form. The first step is to enter and submit your travel dates in the spaces provided.
I booked in March. In October two fairly positive reviews posted on Agoda.
Then we checked in 11 December. When I saw the dirty, cluttered, smoke-filled apartment that serves as "the office" (and woke up the guy sleeping on a sleeper sofa next to the shabby little check-in desk), I knew we were screwed.
He spoke Mandarin with a heavy country accent and understood very little Cantonese, so I could barely communicate with him.
The first apt. he showed us wreaked of cig smoke, and it was horribly drab. No, show us a better one.
OK, the "better room" was only slightly better. It was a bit brighter, yet still had the smell of old cigarette smoke in it. And 2 ashtrays in the living room area. Odd for all non-smoking rooms to find ashtrays in them...and the smell of cig smoke.
The bed linens seemed to be the cleanest thing in the whole apt. Yet they had a faint cig smell that mellowed as the days went by.
The "clean" towels brought in every day were an experiment in bizarre scents. Hmmm...when I apply the towel to a wet, warm body what kind of fragrance will I get today? It was always cigarette smell (because "the office" is full of smoke) and some food scent - dried fish? dried mushroom? some other food cooked that night before?
The door does not lock on the inside. So I put a chair in front of it - when slid across the floor it made a loud noise.
We slept on box springs. No mattress on top, just the hard box with the ultra firm springs inside. No way to sleep a solid night's sleep because one hip hurts after a couple hours, so you have to turn back and forth a few times every night.
The AC unit only blows cold air.
Both AC units on high air speed could not drown the soul-piercing street traffic noise coming through the windows. The sealant around where the windows close was pertrified into rock, so we might as well have left the windows open. I slept with ear plugs and could still hear engines and brakes and horns.
There is no pool, no sauna, no room service. The office hours are posted as 1-7 PM. But then if you are fluent in Mandarin, you can't communicate with the staff. No coffee shop. No non-smoking apts.
The wallpaper is peeling. Mold has consumed the wall paper near the AC units. There is obviously no maintenance done. Only the washing machine and microwave worked properly. Only two glass cups and a water boiler were provided in the kitchenette (two burners, sink, dish sanitizer).
All remote controls are in Chinese, so I was able to figure them out. No phone provided.
Wi-fi only if you beg for it.
I contacted Agoda via email to say "this is not what you advertised. we want out! help!" i sent these via email addresses I found on Agoda; they all bounced back. The email send internally through the "help" section seemed to have gone through.
it was days before i got one email. i replied to the email asking for photos. Those emails bounced back. I sent a very short email asking Jaebom to call me in Hong Kong at the other hotel we booked through Agoda. No bounce back...and no further replies.
We were on our own.
I'm now working to contact a human being at Priceline in America to complain and get resolution.
We left the dumpy apartment on Christmas Day.
My husband woke up that morning and could barely get out of bed due to his back suddenly hurting so severely. I took a few hours after pain meds so he could get downstairs and into a taxi to go to another hotel we did not use Agoda to book. The next day I took him to a local hospital to see a doc, get meds and massage therapy.
If you have zero issues booking with Agoda, it seems you'll be fine. If you have problems, you are on your own. Do not expect empathetic, helpful customer service.
Agoda needs to significantly approve their service and make sure they are advertising truthfully data.
I will never use Agoda again. I strongly discourage anyone to use them.
From personal experience, as a lodging owner, and looking from a customer point of view I would strongly recommend not using Agoda, but using the likes of Hostelworld and Hostelbookers instead.
To start with the commission Agoda seeks is double that of the other mentioned booking engines, meaning lodgings need to increase their price to compensate. Agoda also collect 100% at the time of the booking, not the 10% or less that the other mentioned booking engines take.
Agoda do not provide either the lodging or guest to make direct contact, either before or after the booking is made, where as with the other mentioned booking engines both the lodging and the booker are then able to contact each other, to help with additional information and or changes in the booking.
With the other mentioned booking engines the collection of the balance is up to the lodging to collect on arrival. With Agoda, getting the 80%, especially if the lodging does not accept Mastercard, takes for ever, if it happens at all. Meaning the lodging needs to further increase their charges/rates to compensate for the additional banking fees and/or delay in payment.
Do yourself and the World a favor, don't use Agoda.
hidden fees on your transaction which takes out the saving part.
I booked 6 nights stay in bali, indonesia through agoda. and now they processed this payment thru their london office and my credit card company has charged me usd120 more to book via agoda.
It says on their website that agoda is a part of priceline and they have their stock listed on nyse.
Then why should I get charged for foreign transaction?
I think it would have been better if I booked my stay thru hotels.com, or expedia.com.
Not going to use agoda anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
Totally AGREE! This is my first time booking hotel via www.agoda.com in Malaysia. At first their website really give a better offer which is lower and cheaper than direct/official hotel reservation website. But after few days of booking confirmation, I received the credit card statement shows the transaction through London office, and they charged more than the amount of my booking confirmation. Now it cost me even much more expensive than direct/official hotel reservation. Lastly, they shouldn't charge more than the final total amount of the booking confirmation.
As a conclusion, I will not cancel the booking, because most people won't get any refund, nor their hotel room. Will not contact Agoda, because no one will reply/respond to you, and might lost my booking and money. Will never book hotel at Agoda website. Big SCAM!
hidden of bad comments
I've very bad experience at Phuket at home residence hotel and this hotel was booked via Agoda. After the trip, I wrote bad comments on this hotel but Agoda boarded my review! I asked them several times but they ignored me at all. My booking no. is 7858266 & 7858238 II don’t understand why Agoda boarded my review of this bad hotel, I felt very disappointed of them. Actually they only disclose the good comment and ignore the bad one!
Agoda selling some rooms without checking correct information about hotel.My experience with agoda com.Agoda introduce high commission base hotel ranking.If hotelier need to improve hotel rank any time hotel can adjust higher commission.If hotel give more commission to agoda.Hotel can have more good comments and rejecting customers bed comments also always top rank on agoda page.When you use agoda you can understand if some hotels only have very positive reviews.its mean more 50 % of hotels paying high commission to company.Agoda staff always attendant for bad reviews .if they have hide chances from hotel, they will remove bad review from agoda page.I think if you like agoda .you can trust 75 % review of each properties.If you believe 100% or 90 % review positive.you can't enjoy your stay with out complain to hotel.You need to reserve any hotel room before You can compare tripadvisor, booking.com hostel word, hotel web etc ...review quality and stranded (searching by Google or any search engine ) If agoda remove your bad/good experience.don't worry you can write review on TripAdvisor, lonely planet or other travelers site.
For many years I have been reviewing hotels from Agoda. However, recently I ran accross Agoda fraudalent practices of selectively publishing only good reviews.
For example, we booked a 5 night staying at the KIB hotel in Khao Lak, Thailand and despite overall positive impression I allowed some obvious critique with regard to room service (for these 6 days they NEVER changed sheets etc., always missed towels etc.) was submitted. And it has never been posted. Then I checked some of my previous reviewes with Agoda (as I believe it is a good practice to report about minuses, not only pluses) - I was shocked! They only published my positive feedbacks...
I have a strong feeling that Agoda is making money on removing negative feedbacks.
With such practice, I am thinking on switching to Asiarooms or other web online booking sites.
Dr. Alex
we booked from agoda in bangkok state tower lebua and they double charged us, we booked one room and end up paying two, and the moment we checked in room we called agoda they made a mistake put us in two rooms which the other one we never checked in ! and they blame to lebua state tower told us is the hotel does not wanna us cancel the room, which is quite funny cause the hotel manager we talked to have no idea agoda would blame on them and he also claim they would never do things to customer plus hotel does not charge on customer first hand its agoda doing the money transfer. and manager told us no worry he will contact and cancel the hotel right away so no need to pay the other room, after so much ### emails with agoda and so many phone calls they still have not return that room fee which is 7 night s worth of money around 1000, and then they block your phone number as long as you call they never pick up and not return your email! never will use them again in my life !
i booked princess suvarnabhumi airport residence near bkk airport for 2 days on jan 28-30, 2012 via agoda which have 4 stars marked but it's a really tricky hostel, .didn't worth any star, i felt upset and disappointed and submit the bad comments to agoda but had been hidden for, i don't know why but i'll never trust agoda any more...
poor customer services! unacceptable!
I had 2 times bad experiences with booking ViA Agoda. 1st was booking for Phuket Hotel. We want to go for a relax vacation so we choose the hotel with the swimming pool because of our kid. But once we arrived "swimming pool was under renovation" without any notice at all by Agoda. I called them up they take no responsibility at all. Our bad luck!
2nd time recently at Christmas time 24-26 Dec 2011. I have made mistake by making double booking under the same name. I called the hotel to make sure that I will have only one booking before we check in., which confirmed by the hotel. Then I sent email to Agoda to cancel one and keep only one booking I have got only automatic answering email but never ever again any follow up from Agoda. So they charged me twice for the same name booking. "How can one family stay in 2 room at the same time?" They charged my credit card.
My unfortunate again, I did not realize the the hotel I booked from Agoda list would be so terrible. I don't want to blame the hotel the staff were good and try to help us. Because when we check in we found that the hotel is very small and dusty with the carpet. Then my son and my husband got sudden allergy to the dust and get rash. I called up immediately Agoda call center in Singapore from Thailand to ask them to help at lease cancel one day booking for us. We are OK to pay for one night but we will not stay at the hotel due to the sickness of my family. The agent from Singapore took the request and said they will contact the hotel if it's ok by the hotel then they will proceed for me and will call me back in 15 minuets. I waited and wasted my time, the hotel said they have no problem they understood that my son is getting sick. But Agoda, never return my call. So I was double cheating by Agoda, first double charge me. And have no consideration for the sickness of the clients at all.. I swear will never ever get in contact with Agoda again.. for life..
Agoda took advantages!
The complaint has been investigated and resolved to the customer’s satisfaction.
You made 2 reservations, by mistake, and you blame agoda? Can you be a family of 6 needing 2 rooms? You are not being fair considering it was your fault in the first place.
Regarding the complaint with the sickness of your family, you are at the hotel, deal with the hotel. Why would you make a long distance call to Singapore when you could walk to the front desk. Leave the hotel, inform agoda later.
Your complaints are not complaints. You are just complaining.
I've used agoda many times - no problems
scam reward points
Agoda.com operates a highly deceptive "rewards points"program. It is designed so you can never use them, because at the end of each year they zero balance your account. In order to reach the mandatory threshold to have enough points to "cash in" for a booking would require that you literally book almost every week of a 52 wk year, or exclusively 4 & 5 star hotels.
I had earned 11787 points and lost all of them, despite having book almost 15 bookings with them in Thai, Malaysia and other countries over the course of the year. Don't use Agoda.com ever expecting to earn points.
Yes, you heard it right it is my own experience and i was having a head ache with them for over 2 weeks now. Try to contact but no luck. Maybe their customer service need to be fixed.
Here's my story in summary:
- Book a hotel in agoda.vn (vietnamese)
- Don't talk about price yet
- Pay and Print the receive
- Arrive on the hotel: They said no room left and agoda make a mistake selling the room
- There is no other way, they will help find another hotel but the first night will be charged since that's the rule of agoda
- They said its all agoda mistake and they even said they will never work with agoda again because they did not want the room to be sold
- No choice, i have to switch to another hotel, lose money and still unhappy
- Go home, email agoda.vn asking why did it happen -> No response for 1 week
- Email agoda.com in the contact page -> No response for 1 week and keep doing it again until today. I finally give my self a lift and thinking I am losing money for sure. I post here so you guys could be ware of agoda.com. From now on, i will use booking.com instead and all of my friend will do the same
Wish you luck agoda but with that attitude, you won't be you in the future
Kenn
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