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Agoda / booked hotel room with agoda, hotel was full, agoda did not reply to my complaint and did not refund the money paid.

Vietnam

I booked a hotel in Beijing with Agoda a month ago. I went there with Agoda's voucher and the hotel told me they were fully booked and they never got any information from Agoda. I sent a mail to Agoda on the spot to get in touch with the hotel. I later sent a mail to complain about it and they sent me a so-called automatic no-reply answer. I had to sleep in another hotel and wanted Agoda to refund the amount paid for nothing. I wonder why they don't answer. Is Agoda a scam that was cheating me???

Fl

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