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Aerlingus / bad customer service

1 Ireland

On every front they are lacking. To start my flight, they wouldn't provide me with seats together with my 5 and 7 year old children on an international flight. A flight attendant finally worked it out, but that's a bit late. Then they lost my luggage for two days and were not forth coming with information and very difficult to contact. I actually had to return to the airport to get information and was told that it had just arrived. The attendant only referred me to the website to get information about compensation for the loss. The woman on the phone in the US was very short and not helpful either.

Dz

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