Advanced Wellness [pure Acai Berry] / Free Trial Offer Tribulation
I filed this complaint earlier today but am uncertain as to whether I correctly submitted it so I repeat. I ordered a free trial of Pure Acai Berry and Colo Flush product from Advanced Wellness. Within hours Visa denied our gas charge. When I contacted Visa the rep told me they had so many fraudulent charge complaints relating to this company by their customers that they wanted to check with me to confirm whether the gas charge was legit. Also, Visa rep told me about the reocurring charges that would be taken out of my account. I had NEVER heard of the term or conditions of the free trial and was clueless about authorizing a reoccurring charge. So I made efforts to cancel and tried to contact the company. First I called and tried to get a rep to discuss the order. Although I heard the blarring music the rep who answered claimed he could not hear me and hung up. Then I tried the cancellation dept but although I could hear the loud music, I could not hear the rep so I hung up. Later I tried again the "discuss your order" number and got a rep but my effort to cancel was not satisfactory. No cancellation numbers were given and emails confirming my cancellation that were promised were never sent.
So I had to close my Visa account and am now waiting for new cards. Visa advised me that getting a new account was the only sure way to prevent additional charges. One more note, the 78 monthly charge is outrageous...the Acai product has caffeine equivalent to 2 cups of coffee per pill...it only takes pennies for me to make that much coffee, so I am not certain of the product content or the truthfulness of the label. My brief experience with the company was horrific and I am glad I escaped with a total loss of ten dollars...I would never purchase from Advanced Wellness again NEVER