We live deep in the country, and when I was told that the Digital Video phone was so amazing that you can see your grandparent 100s of miles away that all you needed to do was buy 2 of these Iris phones.. You did need High speed enternet. I have that, I paid for 2 phone's and when I wanted to get the first phone to work we found problem after problem and called Customer service and talked to Techs etc... That was a year ago, I also tried to stop the service ! NO they where rude and told me it was not even in my name etc .. they where totaly giving me the run around. I let it go for a while thinking maybe I can get it to work and I dropped my house phone because it was ridiculus to pay $50 a month for one phone and $50 a month for a house phone! I NEVER Got this thing to work at all !! It would turn on sure, I sent it home with another rep to make sure it worked, sure it worked with other people's service - just not out in the Hicks where I live with my Radio broadband... Now if they had told me that it would just not work with some services I would have never got it... SO I have paid over $600 out of my Checking account Debit card for a year now, I finaly went into my account and changed the Date of Experation and now they cant bill me, I called them and told them I wanted them to turn the service off that they had STOLEN $600 of my hard earned dollars - and they tell me I cant because there is a 2 year service aggreement - I told them " You Cannot Charge me for services YOU NEVER PREFORMED ! I REFUSE to pay anymore and I want to be refunded what I put into this" . So far that has not helped, they also said that I never tried to have a Tech support - BS- they will try anything to scam you out of your money with NO Concern who they are hurting .. Its obvious to me that ACN is a Money hungry Bully !!!
Mrs. Gray, In the country of California