The complaint has been investigated and
resolved to the customer's satisfactionResolved ACN — Please don't get involved!
resolved to the customer's satisfaction
Thinking I could help out my parents and make some commission of my own, I fell into this trap of ACN where a "friend" recruited me. I drive to Orange county thinking it was going to be a formal interview and all for the job. Turned out to be one big meeting with a notepad and a video with Donald Trump. Being a business student I thought this would be a great opportunity, especially with Trump being a bit of inspiration. After the movie they ask you a question if you are skeptical or not, pretty much. But the friend reassures you that everything is great that they are planning on getting a beamer in the next 3 months. They pushed and pushed me. Asked for a one time fee of 499 dollars. Everything was just a blur. On top of the 500 bux, the rep signed me up with 2 accounts, one supposedly for a demo the other being for my personal use. Making that completely expensive, they said it would be 25 bucks a month. No. Turns out I was charged 43 for both accounts. ON top of my two accounts, I signed up for my landline in which they said would be 25 dollars per month as well. I filled out a form, and knew that the landline was in honor of my stepfather. I told them I had to go to work, that I filled out most of it but got freaked out by the signature. I didn't sign it, I told them I'll be back tomorrow and left. While they are sitting there questioning me why i have to go to work in which this will only take another 5 minutes on top of 3 hours I had already spent there. On my drive back to LA it dawned on me that I need to cancel.
As soon as I got home I immediately called ACN and asked to delete my representative account. I was able to get my 499 back. With my "friend" calling me every day to make a meeting to sign and all that jazz. Thinking everything was over. IT wasn't And to this day still isn't. (It's been 3 months). At the end of that month, I was charged for both of my accounts 43 each and of the VOIP boxes total of 80 for the voip boxes. In which they said would be 10 dollars each. My stepfather also received a bill himself, and I thought how was that possible I never signed the application and never went back. My mother calls the company to cancel the landline account saying that none of us ever authorized it. But they said they had a "voice recording" of me when I was cancelling my account on the phone. They threatened to take me into court for forgery. We asked for them to fax the application and it was signed. I think out of all people I would know how to forge my own parents names (especially for those old high school absent notes) but this signature was not anything close to what his signature really looks like proved that someone forged his signature and processed it. I threatened the company back that I told them not to process the app and that I never signed, but since all the print was in my writing they said I had no proof and was still forgery.
The company called my cell phone saying that I must call them so that they could further with the lawsuit. I heard the message and thought [censored] them I don't have to call back or listen to them. They never called me back after the message. (thank goodness)
Thinking that my mother successfully cancelled the landline, I receive the ACN bill that my stepfather handed to me for 93 dollars for a course of 3 months, yesterday. I'm not sure if he paid the first bill. Anyways, I just now paid for the bill, and I'm really skeptical in calling the company for cancelling the account after they threatened me for a lawsuit. But my parents insist that I take care of everything. It's just so horrible. But for revenge, I suppose not really must justice was received, ACN demanded for their VOIP boxes back from me and offered a refund. I just sold them on EBAY, i got half of what i paid but ACN won't get their products back from me. ACN will fool you and take you down with them. Please don't get involved.