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Accor Plus / very very aggressive and annoying calls

HK Review updated:

Hi, I'm writing to complain about the membership renewal team, I'm from Hong kong, got a membership sales call weeks ago from " wing" her name. I already explained for 20 min I don't need this card anymore after it's expired this year, I just don't need, she kept annoying me asking why .after this call there's another lady called week after, same question I explained again just don't need the card since I don't really travel or eat or drinks a lot with this card, I told her to stop calling and I'm not gonna use it. I understand that's her job but that's really too much.
Today, a lady call " may " she called 3 times again! I told her I will stop using your group if she is still that aggressive, she didn't listen at all just kept talking. I was really pissed. Sorry but it's really a big damage to your members and for your business!
Please follow this up and I'm looking forward to hearing from you soon.

Your sincere,
Flora Chow

Fl
Nov 29, 2017
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Comments

  • Ya
      Jan 14, 2018

    I had the same aggressive sales tactics used on me in Australia. We have 2 cards as a family of 4. The boys are grown up now, and we did not want to renew. We were persuaded to renew them both for 2 vouchers for bottles of wine. The one voucher appeared over a month later. We are in dispute about the second one, as it was a verbal agreement, and they have not honored it. We were tricked - which is totally unacceptable. Even if they do honor their agreement, my time, and the annoyance / stress caused count for something - they just don't get customer service at all any more, Very sad.

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