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ABSA / money has not been returned to me

1 South Africa
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I'm really up to my neck trying to get my money back.on the 28/10/16 went to pay my phone at an absa atm machine in warden the machine went off while busy but the money never came out, went inside told the teller what happened she told me she has already took out the deposit for the day came back on Monday i was told they found the money but they can't give it back they asked if i banked with them told them no they said it would be easier they'll deposit it into my acc.then i gave them my banking details even today I'm still waiting for my money.

Nt
Nov 23, 2016

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