ABSA Money Builder / shocking service
Absa shocking service
This is my second complaint against absa and everytime I receive no service or replies to e-mails.
My first complaint went to the ombudsman and took two months to solve.
If I send an e-mail to absa I expect it to be answered within 24 hours. Your standard response to an e-mail is we will get back to you asap between your working hours 08h00 to 16h00. If you cannot do that I suggest you increase your staff or your staff's working hours.
I am living in china and you must respond by e-mail, if you can't do this I suggest you take e-mail off as a method of communication and inform your customers you only correspond by telephone. (shows us the exent of bad service in a third world country)
My money builder account should be earning 5.3% interest and currently is earning below 2%. I am living in china and use e-mail to correspond, last time I spent a fortune on telephone calls to south africa to sort out the money that absa lost that was sent to south africa and got nothing more than incompetance.
I pay no bank charges for all my accounts in china and get excellent service.
I am still waiting for answer on my money builder account.
Ref number ec 592d808e
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