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ABSA / the call center consultant should be retrained

1 United States
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I went to an Absa branch yesterday and enquired about using my credit card overseas. The consultant at the bank called credit card division and the call centre consultant just told the bank consultant that I can use up to R18 000. No further information was given and my card details were not even asked for or checked. I then called Absa credit card division today and was told that the maximum per day is R5000 and was asked my departure date and my arrival date and where I was going so that a note can be made on the system to prevent these claims been reported as fraudulent. Why was this not done when I went specifically into the bank yesterday? And to top it all I was given the incorrect information yesterday? Why do we bother going to the bank just to be given the incorrect information? The call center consultant should be retrained. Reflects very poorly on Absa and its staff.


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