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ABSA Bank / husband deceased and platinum life cover paid into wrong account

1 161 Main Street, Absa Towers North, Johannesburg,Johannes Burg (Gauteng), South Africa

I submitted a claims at creditlife claims at Absa as my husband had R25000 lifecover. I submitted the claim with all documentation required. Absa also needed proof of my bank account which is Standard Bank.

The money was paid out on the 28th December 2018, but into my husband frozen account [protected] RA Vice.

I need this to be rectified urgently as I do not have access any more to this account. Why did Absa then requested proof of my bank account.

I also need to know why does Absa still deducting bank charges on a frozen account.

Am
Dec 31, 2018

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