Please find below pasted my first compaint letter copy. inspite of several correspondence to the bank
Till date abn amro bank not taken any action sort out this. but unfortunely they insisting to make payment for uncessarily charged on account.
Sub: discrepancy in my easy cash account emi amount
With reference to the above subject, I would like to bring to your notice that I have been billed excess emi for the above referred easy cash account from my 7th emi billed on 10/07/07. regarding the same when I contacted to your helpline officer ms. priya on 23/07/07 she confirmed me that there is a error in software due to which excess emi amount (i. e. rs.3083.75) reflecting in my statement. she advised me to make the actual emi amount of rs.2497.00 only and the excess billed in my statement (i. e. rs.586.75) will be reversed in my next statement.
After all this communications when I received my next month statement dated: 10/08/07 as told to me the excess amount has been reversed, but once again my emi amount has been billed for rs.3055.10. regarding this once again when I contacted to your helpline mr. abhishek-customer relations officer he told me to make the actual emi amount of rs.2497.00 only & assured me that the same discrepancy will not be repeated in future billing and the error / discrepancy
Will be sorted out at the earliest.
But unfortunately when I received my subsequent month's statements i.e.10/09/07 & 10/10/07. I was surprised to see that same discrepancy is still continuing and on top of it I have been charged late fees of rs.458.27 + st-rs.56.64 and rs.600
+ st-rs.74.16 respectively. when I contacted your helpline service the same assurance I am getting what was told to me 4 months ago. I would like know is this the way of working in a leading "multinational bank"??? and is there is
Any value for your "commitments made to the customers"??? and I am very much eager know is there is any "responsible person is working in this bank"??? I am extremely sorry to say all this, but the experience I had
With your bank making me to question the creditability of this bank.
Kindly requested to look into the matter and do the needful immediately without any further delay.
Contact no : [protected]