requested a refund and it wasn't granted
02/11/2018, Store: 37150, Term [protected] 08, Ref# [protected] 1
T#02 0P05 TRN6181 10:23 PM (located at bottom line of receipt).
I purchased items which included a Big Gulp cup filled with only ice (no beverage). I paid for my transaction with an EBT card selecting to use CASH not food stamps. Checked my receipt while walking to my car and saw that I was charged $1.39 for the ice. I went back inside the store and asked why was I charged the full price when it was only ice, I've always just gotten ice at this location and others and have never had to pay. He told me that I had to pay the price for the cup and I asked if it was to the discretion of the cashier or if this was company policy because I do know franchises are individually owned, and again I've never been charged for just ice. He shrugged his shoulders and just stood there.in turn I told him that I wanted my money back and passed him my receipt. He left to get someone else who worked in the store. The new guy comes to the register, looks at my receipt and proceeds to tell me that he can't give me my money because I paid with EBT, I told him that I paid EBT cash. He then agrees with me about my form of payment then tells me that he can't give me my money back because he doesn't know how because it's an EBT card. I told him that doesn't make any sense cash was taken from the card not food stamps you treat it as a cash transaction. He then tells me that only the manager can return the money because he's the only one that knows how to do it so for me to come back in the morning. I am beyond pissed. I took a couple of breaths, picked up the cup of ice and walked out of the store. It took everything in me to stay calm.
You guys are freaking incredible. For your information I do have a job. My income is supplemented because I'm a single parent and still need help with food because the cost of living is so damn high. I don't get cash assistance for being lazy and just applied for assistance for the first time in my life a little over a year ago. What you geniuses don't know (even though you all seem to know everything about my life from a paragraph that I submitted) is I only receive 49 dollars in cash aid every month and not even one hundred in food stamps. I've worked 2 jobs since the age of 16. I was laid off for the first time at age 39 which was a big thing for me because for the first time since being a minor/teenager I was unemployed. I've worked ALL my damn life and what I get from the government doesn't help me significantly at all but something is better than nothing. What I get hourly from both jobs is just minimum wage and is nowhere near the income that I was used to bringing home previously. I just thought I'd share this bit of info for you higher and mightier trolls. I've been paying into the system before I was even 18 years of age... oh and did I mention that I have two degrees also. I know that's more accomplishments than at least two of the [censor] that responded negatively and for same reason I wouldn't be surprised if some of you responding were getting aid. Anyhow you never know a person's circumstances so you all should be a little more empathic because I never thought that I would be without a good paying job to force me to need public assistance. This is just temporary for me anyway so I'm not bothered by what anyone speculated from me voicing a wrongdoing that happened to me. It still wasn't right no matter how I paid. That was the topic here on a complaint forum not for you Trump supporters to continue to spread their bias.
owner, employee, prices uncooked chicken sandwiches
Sunoco gas station in JFK New York 150 ave. First they are not nice peoples.Prices too high other 7 eleven stories. How many time bought chicken sandwich in chicken uncooked. They can kill customers very dangerous.prices a slice pizza very small $1.40 other stories just $.99 cent.I understand very busy store but must they are respectful customers them faces always ugly look like they will angry customers thank you have a nice day
Good employees of sunoco now 7-11 are unheard by management. Persons whom need true discipline for not pulling their own work load, and not even given a slight warning. Hard workers whom take pride in job, who care that Laredo Taco Company kitchens are kept clean, and well cared for, are disciplined for making the lazy employees look bad. The caring employes are made to look like trouble makers, for bringing said issues to managements attention. I personally loved working for Laredo Taco Company, but after being hurt on the job several times by not getting shared help by a coworker because he believed he was only to be boss and not working employee, I am no longer working there. Sadly due to a employee id number glitch I was not able to punch in at work, HR unable to help get me in by a midnight deadline by default I was no longer considered employed. Management did little to ensure the deadline issue was resolved. I wish that had fixed the issue that was a management issue instead of trying to have me fix the issue at my home as ordered by my manager to do.
an employee of 7-11
I went to the 7-11 at the corner of New Your Ave. And North Olden Ave. Around 2:00 am on Friday February 9, 2018. When I enter the store before I can greet the cashier he said get out. I said excuse me he said again get out I said what are you telling me to get out for he said get out your not allowed in here I'm gone call the cops. So I asked him what are you telling me to get out for what is the issue here. But he didn't say he said again your not allowed in here get the [censor] out the store. He tap the lady that working next to him call the cops. I said why do I have to get out the store if I was just in here and everything was find he said get the [censor] out now. I was very shocked at the words he use so I just turned around and walked out and said I'm writing a complaint on you. Overtime I go in that store around that time he always give me nasty customer service and always very rude to everyone and I'm very sick of it.
service
I went into store 4880 at 8:45am on Wednesday February 7, 2018. I got the most rudest cashier ever! I checked out and my debit card chip was not working and I told cashier it wasn't working and it kept telling me to slide my card. She got all irritated with me and in a rudely way told me to wait till her register allows her to say for me to slide card. I told her I didn't know it kept telling me to slide card. She got hostile with me and started to raise her voice at me like I'm stupid and I told her I just slid card cause it kept telling me to do so and she didn't need to raise her voice at me. She then says "Oh my god" looked at me laughed and says "just hurry up and get out of here" I then say to her she has bad customer service and she says "whatever's just go". I then say I was going to report her and she says " go right ahead I dont care" I watched her as she allows her friend to fill up all her soda and coffee cups without paying and leave. Worst store to ever go to besides bad customer service, store stunk and was very filthy dirty!
money back
I walked into the store at 6673 Indian River rd. in Virginia Beach, VA 23464. I advised the cashier Rosa that I needed a money order and I was handing her $1, 270.00 in cash. She begin to count the money then stop and recounted it as if she lost count. She handed me back $6.00 which I was confused on why.. because it should have been more. I then proceeded to tell her that I gave her $1, 270.00 She then advised me that I did not. & we went back and forth on what I gave her and what she counted. I then asked her if she can recount the drop or view the cameras and she told me to get out of her store and called me a b[censor]!. I have never felt so disrespected before in front of people.
not honoring promotion
To whom this may concern
I am a 7 eleven faithful customer. I love 7-Eleven. I go to every 7-Eleven in any town or any state country when I'm traveling and never had no problem . I live in Huntington Station and every time that I go to my local 7-Eleven there's always a problem. I purchased a small cup and the manager over priced me with a nasty attitude stating they don't honor the $.79 promotion for small cups.
customer service/gas station
The gas station that is now a 7-Eleven store has poor management, his employees who work outside pumping gas are working long shifts alone, with only one person on the pumps it is frustrating to go here and have to wait over 5 minutes for someone to pump my gas. It is unfair it seems to me, to have gas attendants working alone for hours and hours when this Sunoco station is one of the busiest, I have been coming to this Sunoco for years and may have to find somewhere else to go due to the managers lack of care for his company and employees. I have seen many cars just leave because the wait time is too long and most people are in a rush, especially in the mornings. Something needs to be done, correct this issue because technically it is wrong and loss of money and profits is not good for ANY company. I will take my business across the street to Lukoil since this has been ongoing for over a month now.
employee stoned
I went into 7-Eleven on Stewart and Gray Rd
And I noticed that the cashier smelled like marijuana and looked stoned red eyes she was a white girl, wavy hair Her and another male also white both wearing same uniform green shirts, employee were talking and took them a while to attend me this happened on Thursday 01/24/18 I cant believe 7-11 allows their employees to use drugs I will be making a report to the healthy department drug addicts should not be working with food
wings
I bought 2 boxes of wings on 01/19/2018 at store #[protected] Midway Road Dallas, TX, 75287). The staffs charged me for two but they only put one in the bag. When I realized that fact, I called them back about my problem and they were like something very normal. They asked me to return to the store so they could fulfill my order.
I called customer service of 7 Eleven for a full refund but no one picked up the call. I left a voice message and of course, no one actually returned my call.
REF#: [protected]
Store #" 26771
At least you received SOME wings. My response is directed to 7-11 Corp., not necessarily your misfortune. I live in South Lake Tahoe with three stores, two of them owned by the same people. Their warm racks are empty 9 out of 10 times and have wings ready perhaps 1 out of 30 times (no joke) that I go into one of the stores. I visit at least one of these stores up to 4-5 times per week. The last time I purchased wings was around Thanksgiving week 2017, thinking what a coincidence that I found wings in stock at two stores and the warm rack fully stocked when the owner was actually in the store working. I've had employee's tell me to call ahead, only to do so and be told, "We are out or can't get any". It's too bad because the quality of wings is top notch. It's the exact same product that many of the local restaurants and bars serve up (Tyson Foods) for much more money. I honestly say to 7-11, "Why bother". Take out the oven/cooker and warm rack and replace it with some silly knick-knacks or chips rack. I'm tired of wasting my time.
very disrespectful unappreciative owner's wife who works there at the 7-eleven
7-Eleven I believe the address is 710 State Road 434 Winter Springs Florida 32708 the place has been there for at least 4 years now brand new I've been a customer since day one the owner's wife is very disrespectful so I stopped spending my money there for at least a month now and I will continue to not spend money in 7-Eleven I prefer to use Wawa sent the people are very respectful at this particular 7-Eleven I have the 7-Eleven app on my phone I spend money there every single day 7 days a week I get points on my rewards for free food drinks the owner's wife does not like that situation she tells me I get free stuff all the time and very disrespectful I explained to her very nicely that I pay every day for stuff in the store and that's why I have points on my phone for free stuff what is the problem 7-Eleven pays that particular store for the free stuff that they give away why is she so upset about giving stuff away that I've learned is beyond me Rich rude people I will never spend another penny at 7-Eleven love the 7-Eleven coffee unfortunately I have to change do to disrespectful people
small coffee promotion
I live in Baltimore, Md and I frequent 7eleven very often. I stopped into one this morning and bought a small coffee. I was charged $1.65. When I asked about it being 50 cents the cashier told me they aren't honoring the promotion. Ive paid 50 cents at every other one that I have been in. Am I to assume that this promotion is done only if the owner decides he wants to honor it?
salad
I am 5 months pregnant and was craving a salad so I went in and bought a salad and a pickle while eating my salad I notice a big black big with wings and automatically stop eating and felt sick I have not been back since I'm not sure what they will tell me considering the package was closed and concealed so it's not like the employees will be aware of this situation. So what do I do now?
misbehaviour
hello this is tusharsinh parmar here compalin regarding misbehaviour with me during purchase .
i will tell in in drscribe hows this happen . actually i bought beer and pay.with my samsung oay which i usuall pay everytime this 7eleven .2 times is not able to reach than i say do it again and the guy who working infront of me he is been rude with me and say in hindi laungauge oay with card . i am so rurpise and take out my headphone and say hey buddy what happen? and he again point out me and say just do it again saybin hindi my.laungauge. hindinis my native laungaige too . so in feel bad and i ask his coworker and say whats going on. he didnt say anithing . than i reply back and say buddy thiabis not way to talk. and he provock me in hindi and say than what will you gonna do and i say i not going to do anything. thats it and i put beer and i go . juat want to ask what is that behavoiur and for what reason ? i need respond from you guys . i am not going to tolarate for desrrspect and abuse and provoke like that. i am going to further for that.
i hope you understand my explanation .
thank you
scene happen at this 7eleven
1075 s fairfax ave 90019
date - 01/09/2018 at around between 1.30 to 1.45am.
my name is
TUSHARSINH KIRITSINH PARMAR
Tushar_b.[protected]@hotmail.com
+[protected]
pésima actitud del empleado
hoy 01/8/2018 pase a la tienda 711 ubicada en 100 Euclid st en la Habra California, al llegar a pagar a la caja el empleado un hombre blanco de descendencia latina al preguntarle cual era el total de lo q iba a pagar me respondió de una forma forma grosera y agresiva no le entendà y repetà la cantidad q me habÃa dicho en forma de pregunta y me respondió siii la misma cantidad en forma altanera cosa q me sorprendió y le dije q si estaba molesto y respondió"no" lo cual no podÃa ocultar su cara de enojado y molesto y le dije q si se habÃa levantado de mal humor lo cual respondió " a lo mejor si" fue entonces q agarre mis productos después de haber pagado claro y me retire, cabe señalar q no es la primera vez q este señor se porta asà de esa manera me a tocado presenciar mas desplantes de su parte hacia otras personas y la verdad no se vale, no esta bien..por su atención muchas gracias.
store hvac system
Hi, I usually stop in 7 eleven 4 days out of a week to grab a cup of coffee and warm up a little because I work outside. The past couple of weeks it has been cold here in the state of North Carolina. The temperature inside the store was colder than outside! They are running A/C inside the store and it's like average temperature of 13 degrees outside. The employees are bundled up with hats, coats, scarves and gloves inside the store. I asked why don't they turn on the heat, because it would make sense to run the heating system in the winter time. The employees told me they have no control of the HVAC system, it's controlled by corporate. Now I cant even enjoy my cup of coffee in the morning and warm up a little inside the store because some one in the corporate setting chooses to run A/C instead of heat. Not sure why this decision was made but someone needs to make changes to this Very Quick. I'm am not a happy customer and the employees don't seem happy either. How can you expect the employees to do their jobs if they are freezing inside the store. I'm sure they were not hired to stand inside a freezer all day because that's exactly what they are doing.
autumn sales cashier
My name is ziraida cruz I've been going to 711 on 7405 redbug lake oviedo, florida 32765 for the past 10 years and for once i have a problem with your employee Autumn. For the past month of December Autumn everytime i go there she tends to take the items and put them by her register where i can not see or she holds it in her hand. i told her to put the swisher on the table because she only does it with me as if i am going to steal. I have a video of the person before me and she did not remove the items on the counter. i feel she is discriminating, and racist against me as if im a thief because i am Hispanic and a Lesbian.i am being treated unfairly. i have never been disrespected in my life like that and its only done to me by Autumn.Autumn is being biased.
opal card recharge
today i went to 7/11 manly, sydney, australia.the customer service member named Asad ullah refuse to serve me becuz i was asking for to get my opal card recharge. and than he started makin excuse that opal is not working . i know they have very minor benifit from opal card recharges.m, but it does not mean they will not serve the customer. This is the third time i have to go other convenience store.plz work on it as it will not cost you losing customers but our trust on you as well
very poor customer service from management
Date 12/30/2017
Store Number 27216
My name is Michael Jacobs.
Phone number is [protected].
Email address is [protected]@gmail.com
Thank you for addressing my concerns today. I would like to make a complaint about two things;
1) Cashier/Manager? on duty 12/30/2017 @ 10:45 am; This particular subjects attitude and lack of respect
2) Broken men's bathroom door (Perpetual issue ongoing several months not fixed CORRECTLY ) allowing unsuspecting paying customers to be walked in on while performing private bathroom privileges
Associate Issue:
The the lack of concern and respect for frequent, returning and paying customers at this particular 7-11 is beyond my understanding. Miss Wanda the store manager has always been very courteous with me..always however there is another associate (Miss Wanda and everyone else knows this person) who i believe is a manager under her who is perpetually rude, aggressive, inconsiderate, nasty after-jester ed commenting type who i often tolerate when i come on my break and lunch. Her behavior is in my opinion not management material and is substandard associate providing customer service to paying customers on a daily basis.
Restroom Issue:
I have been walked in on in the men's restroom while i was exposed to utilize the urinal at this location on several occasions. The men's restroom will close and lock however it is NEVER secure where kids and adults can open to door when one is on the stool and expose them, hold the door open and or take pictures to post God knows where. I frequent this store often and this has not been properly addressed and fixed correctly to give dignity and respect to paying customers that are simply using the restroom. This in my opinion is unacceptable and need to be corrected. A man should not feel the need to use the single women's stall in order to feel safe and respected for their privacy.
customer service
I went into the 711 on 14th and carr Lakewood, CO around 1200am on 12/26/17. I had a cup that i brought in with me for a refill which i showed the clerk when i walked in. There were a couple of customers at the counter so i just kinda waved my cup in the air to let the clerk know. I thought he looked up and saw my cup but i guess he didn't so when i went to pay he wanted to charge me full price. I then told the clerk about my cup that i thought he had seen and with an attitude he started cussing me out saying I'm a lier and i did not have the cup before i walked in. We both began arguing then he walked around the counter wanting to fight me and even went as far as following me into the parking lot cussing me out even as i drove away. This is horrible customer service and i believe with the way this dude is acting he's a liability for your store...
employee's bad customer service and business
I wanted to complain about one of your employees every time I go into the store she is very rude she is always letting her family and friends still and also very disrespectful to the customers and especially me with my child I would like some action to be taken on her or I would like to know how I can get that process started if you can reach out to me that would be great and we can go from there and I can explain your employee to you but it's the one in Chelsea on Broadway she has red hair and the other one has black hair it's two of them and I would like something to get done because this is awful awful business thank you very much if you can get back to me
Thank you
Fabienne Jeune
[protected]@gmail.com
[protected]
About 7-Eleven
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Store associate stated that she was the regional or district manager
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Your [censor] ice is not u unhealthy if anything it's one of the healthiest things you can get. Maybe you should both go back to school and learn what fast food is. Things like McDonald's and Burger King, not 7-11 and how do you know this person doesn't have a job? We can't all plan out our lives and how they will go at every minute of our lives. Things happen like lay offs companies close and not everyone is hiring that's why we have this program and EVERY citizen pays into this program not just you or 7-11 and EVERY citizen has a right to use these programs AS NEEDED and the government makes damn sure they need it before it's granted by filing hours of paperwork, jumping through hoops maintaining signatures on file that are current etc to keep people from just freeloading. What do think they sell at stores that this person can buy to drink? coke? Orange juice? Water. Now how it is your concern what they're drink preference is begets me but water a.k.a. ice would be the healthiest thing they sell anywhere on earth but I guess next time they should get something to rot their teeth like coke. Your stupid.
You sound like an [censor] ccarede, Were you there? Judgmental much? It's amazing to me how angry you are. You probably just sit on this tread all day being hateful. I guarantee I've paid more into the system over my lifetime since this employee has been born. Who made you God? You take over my post and then go after someone who has an opinion that differs from yours and bash them. I can imagine the type of person you are when you're not sitting in front of a computer all day. You probably get in minorities faces and have a confederate flag hanging from your monster truck. You are apart of the problem I can tell that from your attitude. Peace be with you and I'll pray that your heart is humbled before you leave this Earth. Blessings to you and your negative attitude and outlook.
Questions › Comment to a complaint
Comment to a complaint
Asked: 2018-02-05 by Tcdancer
I unintentially included my contact information in a comment I club factory customer service number [protected] just made regarding an order I made from http://www.extrarchitecture.co.uk/contact_us.html and I would like to remove that information from the comment. How do I do this? Club factory customer service representative position [protected]/[protected]
Its funny that the exact moment the district manager realized that a complaint was filed against store 4587, you left an empty comment under my complaint. You will not find out who I am.. no matter how hard you try.