7-Eleven
reviews and complaints

Ok, well this 7-11 makes lots of money.
It's most likely the busiest store in the province.
But the company just let the store go down hill.
It gets used and dirty equiptment.
Patch jobs and quick fixes.
The company says other stores are borrowing from their budget, and that it's too busy to get an overhaul.Floor tiles are broken or missing. In the kitchen; it's way too small, parts of the ceiling are broken and are water damaged. Coolers break down, freezer breaks down, sinks leak, dishwater is out of commission for months at a time. All the repair guys say "REPLACE WITH NEW EQUIPTMENT" The corporation is too dumb to do what they say and save money in the short run with quick fixes than replace the old and dated equiptment the new equiptment.
Slower, less profit stores get brand new shiny stuff, while this store get's the hand me downs. Yet to quote "This store does daily cash deposits, that other stores do in a week".
The higher ups just don't care.
They keep promising "Next year" or "This spring" or "In a few months" while it's been like that for "a few years" now.

On 9.25.2010 the franchise owner of the 7-Eleven, Store #26998 @ 12450 A Burbank Blvd. in North Hollywood, CA., [protected], phone number on receipt is [protected], intentionally over charged me because I had a couple of coupons for $1.50 off each for any style of Marlboro cigarettes. The price displayed in giant numbers on the front door & on the cigarette shelf was $4.99 and on my receipt which I still have, I was charged $5.79 less the coupon amount. I brought this to his attention and he stated that since I was using a coupon for $1.50, I could not get the posted price. I frequent that store often, but I cannot believe that the owner would intentionally cheat, steal, illegally over charge me just because I had a coupon. That is the lowest scam/theft that a franchise owner could commit. And still look me in the eye and tell me that he can do that. I think that I will also contact North Hollywood Police Dept. and the 7-Eleven Franchise Corp. & Marlboro Corp. & Los Angeles County Department of Weights and Measures. I have used cigarette coupons in that store before, but always when a clerk was handling the transaction. Oh yes I forgot, the owner also told me that I could not use the coupon if I purchased the pack of Marlboro's that had the manufacture markings showing $1.00 off on the package. All this concerns only the one brand that pertained to the coupon (Marlboro) that was sent to me from Marlboro for my birthday. Each least Marlboro was nice enough to send me 3 coupons for $1.50 off each. Too bad I was robbed by the store franchise owner. What a very nice birthday gesture. Yea this transaction was for 2 packs and I presented the owner with 2 coupons for $1.50 off each. I got double screwed out of my birthday gift from Marlboro. I know for a fact that this person is the owner; because I asked him and he stated yes he was. He rarely works the front counter unless he has an employee shortage. How can a person feel that he can do this to someone and know that he can get away with it yet not feel bad when confronted, or at least admit that he stole from me right in front of my eyes?

I have noticed random one dollar charges on the screen when I pay with my card and when I notice they say it was a mistake and take it off, this has happened more than twice. I have noticed one dollar or more missing from my cash change and they say sorry and give me the correct change. I have paid for something and they did not ring it up, but told me the price, I give them the cash and they give me change from a drawer next to the register. Just today I looked at my bank account online, like I do everyday and I noticed a double charge for the exact same amount. I will go in tomorrow morning and show them my printout and see if they will make it right. I am just sick of them trying to rip me off. I can't imagine how often they have ripped off my husband. 7-11 1434 So. White Rd San Jose CA.

I have given this 7eleven alot of bussiness during the time period that I have lived in this area. The employees have always been very curtious and kind to me, the way a loyal customer should be treated. The problem I am facing is with the owner. Anytime I have walked in there with my girlfriend ( I am gay) when the owner has been present; I have been treated like a bumb off of the street. He will watch us when we are shopping picking up various items and will constantly question our id's and our credit cards. He always speaks to us in a very demeaning tone. Furthermore, what brought me to writting this email, was an incident that happened tonight. I went in to buy my cigarettes and a few drinks, I then picked up the "whose in jail" newspaper because unfortunately i recently had a family member who has been incarcerated. It has never been aproblem before that I pick up a paper while i am in there and briefly looking through it while they are ringing my items. He abruptly takes the paper out of my hand and says "Its a dollar to look at this paper too." I know this for certain- I will never shop at a seven eleven location again or give them an ounce of my money. Furthermore, I have told a number of my friends about this incident (alot of them being part of the gay community) and they too will refuse to give any location any type of bussiness. Amongst evernything else, I will do whatever possible to contact 7eleven corporate, file a complaint, and make sure that this man is either disciplined or dissmissed. I also expect an apology. If any of the demands listed above are not met, I will make sure to make this cruel treatment from seven eleven public; and make sure a band of all seven eleven stores occurs from customers. Trust me, the gay community will not take this lightly. This will not be a problem that will go unoticed. I will also try to my full potential and effort to take legal action for discriminatory treatment. If anyone knows how to get in contact via email to seven eleven corporate, please let me know. Thank you.

I went to seven eleven in New York City (14th st, 6th Ave) and i was walking around eventually.. a guy moping the floor happens to touch my legs.. i told the boy; its ok but you should watch people walking in your store. The boy start getting mad at me... i didn't knew what was his problem but question arises that 'can't i tell him to be carefull while working. I talk with the manager and even he got mad at me all of a sudden and started talking ### in their own language. I said ' what the hell is this.. u made a mistake and u start talking me bad thing about me thats not good.

Later i found that the Manager was working illegal over there. He is in F-1 status and his name is PRATIK SUBEDI. Now, i am surprised that he is not supposed to work even and he is getting mad with the customer... Now i am going complain about that guy in the immigration centre.. i am so disappointed with seven eleven company also hires crazy illegal workers.

I was a regular customer over there. I start going there since the store opened. But now i don't prefer to go there unless that manager is fired.

If 7 Eleven does not train its low level monkey employees to be polite to customers and not pound and whistle, they will be FIRED.

On july 11, 2010 the mean and cruel frankenstien manager of 711 gas station was very mean, insulting, cussing, complety non professional, just because we simply came in very politely asking about the 711 cellebration anniversary. He talks to us like he couldnt care less and like he was the only intelegent one there. The next thing we see is him yelling at us to get out. The other employee there was also very disrespectful to us. I tried to complain to 711 headquarters, and obviously they dont care with no 800 complain, one on one talks. The 711 gas station company never gave no apoligy or settelment of anything. So I guess they dont care about offending their customers.

Went for "free" Slurpee, they were "out", though the machines looked pretty full. We asked which cup was a large & the clerk said "yes, that's the large". We got to the counter, the same clerk rang up the purchase & it was $1.50 more than the large (a Holographic WW cup, though he didn't tell us the additional cost). This wouldn't have been so bad, except there was a long line in back of us & we had only the exact change, for the large. Fortunately a nice girl next in line paid for the remaining amount.

Quite embarrassed by yesterdays incident & won't be returning to 7 Eleven, Wilson Farms will now get my business

the 7 eleven on vanowen and de soto in the city of winnetka has the worst customer serivce ever. specially the old indian guy that always greets you freindly, he will not help you with anything. i went in to 7 eleven to get some lunch, i went to pay, he greeted me nicely, then while i was paying with my card, i accidentally pressed no cash back, when i did want cash back, i told him nicely that i accidentaly pressed no cash back, then with a really bad attitude he said "no that already over" if u want cash back you need to buy 5 dollar worht of stuff again. then i asked him nicely even thought he was an ### hole, could you return and recharge me for the items? i am really sorry, i even said SORRY. he was like no no no, and ignored me when i tried to say something else, and whats even mroe funny is the OWNER was there too and didnt say anything! WHAT THE HELL! the worst customer service ever!

Everyday i go to the same 711 and not be racist but only indians work there! Each one of them are rude they dont greet anyone with a smile and they seem upset t be at work! When i place my items on the counter they grab them scan it and toss it back to the counter with any thing (dounuts, soda and even the hot dogs! they are rude and i would like to see a new group to replace them!

On January 10th I went to above store and attempted to purchase $30 gas using my debit card by pre-paying inside the store. After the attendant swiped my card, which was subsequently charged $30, I went outside and attempted to pump the gas. The gas pump failed to dispense any gasoline at that time. So I went back inside and told the attendant what had happened, at which time she asked for my debit card again so she could re-swipe it. Finding this a little bit suspicious, I declined and instead handed her $20 in cash for the gas. At that time, she gave me a receipt which showed that the $30 charge had been voided. After that I went out, pumped my gas and left the station.
A few weeks later, I checked my online bank statement and to my surprise it showed that the initial $30 had been deducted from my account but not subsequently refunded. After discovering this, I returned to the gas station with my receipt and a copy of my bank statement on two separate occasions. I was assured by the store manager on both occasions that this matter would be handled in a timely manner. As of now I still have not received the refund.
While $30 is not a terribly large sum of money, it is the principle of comsumer trust that is at stake. When a simple transaction is not able to be reversed even three months after the fact, it calls into question both the competence and the integrity of the staff at your Wahiawa establishment. The fact that I provided the store manager with a copy of all the pertinent documents and have yet to hear back from her is even more troubling. This shows a grave lack of concern on the part of the store management and an overall poor attitude toward customer service. If 7-11 is to maintain it's reputation as a leading provider of affordable goods and services to a diverse clientelle, it must fix such discrepancies in a timely manner. Please return the $30 to my bank account as soon as possible.

Nerissa Garnsey
1603 Eames St
Wahiawa HI 96786
email [protected]@yahoo.com

why other presidentiable candidates has there own gulp cups like Aquino, Teodoro, Villar, Gordon and Estrada? Is that because there are major candidates? And you put in one Gulp Cup the abstain and undecided candidates like Acosta, delos Reyes, madrigal, Perlas and Villanueva...
I tried to ask one of the crew in your convenient store and told me that because the other 5 are minor candidates. I think its not fair. If all filipino people will think that way, I dont think this country will succeed. Sad but its true:(
I'm one of the regular customer of 7-11 but if that's the way they treat the candidates, maybe I won't patronize their store anymore...

I went into the 7 eleven to buy some milk, as I was walking to the door, the owner rush to the door and lock it and said that it was closed. there were several people in there. I inquire why was he doing this, he said because I was black and that he didn't want any blacks in his business because he was rob before. I told him that I have money, all I wanted was some milk, he finally let me in, I got the milk and as I was walking to my car, tinley park surrounded my car because the owner called them and said that a black man rush into this store. If that aint predjudice, what is it. I can't believe that this had happen in this day and time

Good Evening,

I am currently staying at tanglin hault blk 40, i always parked my bike at blk 39 there, but i have notice one things which i fine it is really unfair. as you can see the photo i attach, this photo is taken on 02/02/2010 at 18.45pm. This 7-eleven lorry totally cover the whole entrance of the bike lot and i have to wait for nearly an hour for them to finish unloading their goods and it seems like they don't even bother to move their lorry. Also when it around night time it even worse, the are more cars parking at double yellow line or even the bike lot.