Just bought 360 Proshare 48 hours ago. First of all I thought I was paying US$29+ for 360 Proshare but after I entered my credit card no, the next window that popped up showed that I was billed a total of US$76+ for 360 Proshare and two other programs that I don't even recall indicating that I wanted.
Then the real problems began. First I couldn't get it to load, then I couldn't get it to connect (and when it finally did connect (managed to do this only because I paid for a long distance phone call to the service center that cost goodness knows how much, I was put on hold for almost 20 minutes before I managed to speak to a human being) for all of 2 hours, I had massive downloading problems.
So I sent them a email (if you click their 'contact us' button, a list of call center numbers appear and a email link) detailing my problems. 24 hours later nothing received, not even an acknowledgement.
I then did what I should have done first - surfed the internet to see if anyone else is having problems with this product and found a whole bunch of other people who've been having the same set of problems stretching all the way back to 2006. So I decided to get my money back under the 7 day money back guarantee only to find out that I can no longer log in (the only way to send them a email is to log in). The site said to type in the user name and click 'forgot password' and they will send a new password. Its now 4 hours later and I've not received a new password from them.
There is no doubt in my mind that this is a scam. So I'm now in the process of trying to stop payment through my credit card company - no idea as to whether this would work though. So all you people out there - watch out!