Commerce BankOnline service telephone rep

W Aug 23, 2021

I recently had a problem with online banking with Commerce Bank in St. Louis. I waited online for 20 minutes. Finally, a woman named Kaneesha came on. I explained the problem and she put me on hold. 25 minutes later, tired of waiting, I hung up and called back. Another 20 minutes and I got Kaneesha again. She told me she had transferred me to Commerce's security department and if they didn't answer there wasn't anything she could do. I told her it would have been nice if she'd come back on the line to tell me she was transferring me. She responded by saying.."no sir, once I hang up I go on to the next customer." She seemed very upset that I even asked the question.. which tells me she gets a lot of complaints from customers. Anyway, she abruptly transferred me AGAIN to the security department. I've been a Commerce customer for 20 years and have never been treated so rudely. Expecting people to wait the the phone for 20-30 minutes is unacceptable. I'm sure Commerce doesn't care, but I'm going to find a new bank as soon as possible.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.