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103 complaints
1 resolved 102 unresolved
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Comenity headquarters

PO Box 182273
Ohio, Columbus 43218
United States

Comenity phone numbers

+1 800 675 5685
(Comenity Bank)
Comenity Bank
0 2
+1 855 506 2496
(Comenity Capital Bank)
Comenity Capital Bank
0 2

What is Comenity’s email address?

Comenity’s support and contact email address is

Comenity website

What category is Comenity related to?

Comenity is related to the Banks category.

What are the social media accounts of Comenity?

What is Comenity's Facebook?
Connect with Comenity via Facebook at Comenity
What is Comenity's LinkedIn?
See Comenity's portfolio on LinkedIn at Comenity

Comenity information: contacts, address, founders, CEO, services, and products

Comenity is a multinational company founded on April 22, 1983 with its headquarters located at Columbus, Ohio, U.S. and key people behind it being Ralph Andretta (President & CEO). Comenity currently employs approximately ~8,000 people. Comenity deals in the Loyalty marketing services industry and offers products such as Air Miles, and provides its services in usa, canada According to the latest report, Comenity has generated US$4.521 billion (2021) and net income being US$213.7 million (2020)

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When was Comenity founded?

Comenity was founded in April 22, 1983.

What industry does Comenity compete in?

Comenity competes in Loyalty marketing services industry.

How to write a complaint about Comenity?

To write a complaint about Comenity and get an answer from the officials of Comenity,'s objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Comenity can be filed via the specific Comenity complaint section.

Overview of Comenity complaint handling

103 Comenity reviews first appeared on Complaints Board on Oct 31, 2012. The latest review BJs Masterxard was posted on Aug 14, 2022. The latest complaint Harassment and lack of information was resolved on Mar 19, 2013. Comenity has an average consumer rating of 1 stars from 103 reviews. Comenity has resolved 1 complaints.

Is associated with Comenity? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Comenity Customer Service. Initial Comenity complaints should be directed to their team directly. You can find contact details for Comenity above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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Latest Comenity’s complaints

11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comenity - BJs Masterxard

Opened and paid for a BJs account and Comenity (MC) card to get $.10 off for gas, plus other reductions of up to 2%. The card worked for a single transaction only. Even BJs says the MC does not work well. (same issue my friend had with her Comentity MC both at BJ's and her different one... but also Comenity... at Ulta Beauty). I think there needs to be a...

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3:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comenity - Don't walk RUN AWAY from this company! BJ's MasterCard

For two weeks solid, not been able to log in to view the account to make payments or see transactions. This past week several times tried using my card and it was declined. 4 days on hold for over an hour to get through to someone. I spend over an hour on hold to get through to an agent who says oh the card is good now but will be intermittent! What the...

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3:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comenity - Complaint

On July 1 my bill payer from my bank made a payment to Good Sam Camping World PO Box 659820 San Antonio Tx as they were requested the same way they have for a number of years. As we always have we went into Comenity to check on the payment and found no record of it. I spent the next week trying to contact Comenity to find out what the problem was. When I...

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