Comcast / Xfinity
reviews and complaints

I have paid xfinity excessive amounts of money for service I was told would be $65 with unlimited internet no extra for going over whatever. Now I have paid $120 to $200 per month for over two years, and if you don't pay the little bot won't allow you speak to anyone. Then they ie..lie. So we have a huge issue. I have zero issues with filing a class action lawsuit against xfinity/Comcast. I have sued many companies, I would suggest you email or call immediately [protected]
[protected]@gmail.com

I'm called 3 times. The first 2 though they said appts were made were not. The 3rd one was made with a ticket # on my acct but still is not fixed. Was suppose to be fixed last Friday. Wasn't. This will be my 4th request. I have been a Comcast customer for years. I'm not understanding this poor service. I pay a monthly fee for the repair service.

My name is James Young Director of Operations at Ecodirect Cleaners LLC.
We've been billed since 2014/15 when we closed 3520 Lake ave (ste101), Wilmette, Il 60091 and our 1908 dempster st (ste C), Evanston, illinois 60202. I've spoken to numerous customer service reps. over the months and the situation has not been resolved. As of now we've been billed $12, 984.00 and counting. We just received another bill. I registered a complaint a number of times with no resolution. They was suppose to close the account on my last call but they just gave me a CR0148144717 number and as of today it's still not corrected. Our company only use comcast even now at our new locations but with this type of service we will seek other alternatives for service. But I would like to speak with the president of this company if possible because I keep getting the run around from every level of support. All the equipment was turned in back in 2014/15 and your customer service rep stated " there have been NO activity on the account ([protected]) since 2014/15 on that equipment.

HI Am Arnulfo Agudo
[protected].

I had a slow internet connection since August, and it was getting worst as the days went over, during that time i called Xfinity customer service, every time i called your customer service rep tried to solve the problem by sending a signal to the modem or router, sometimes that would work for a while shortly after i had a slow internet again. Called customer service again they
checked everything again and found nothing wrong so they blame my computer, took my computer to the shop the technician replaced the hard
drive, i still had a slow internet, at this point i asked for a new router or modem they said there was nothing wrong with the modem, on late September they sent your technician to my house, he found a bad internet cable, the system got a little better but went back slow again after a couple of days, before the technician left i asked him to change the modem he said there was nothing wrong with it, called customer service again they told me there was nothing wrong, they suggested to go to the store to change the modem if i thought it was bad, on December 18th i went to Xfinity store got me another modem installed it and now i have the fastest internet i ever had.

Brian L. Roberts is a vile demonic fraud who cares for no one except himself. This man is a greedy devil who could care less to take care of his own clients. It takes an hour to get anyone on the phone, every time.

Brian L. Roberts laughs while people who are paying him for his service have to jump through 30 hoops to get this company, comcast, xfinity on the phone. Brian L. Roberts is a criminal and needs to be arrested for thievery.

I have been on autopay since I purchased my condo in August, 2021, and now I'm over $550.00 dollars, this company has the worst customer service and people that cannot speak English answering the phone. How in the world can I be over $550.00 in bills, and nobody can explain this to me, After I have been on the phone for over an hour trying to get an explaination this situation, even the manager cannot explain this, yet they still want to charge me late fee's, The people that work in the Panama City, Fl location are sad to say the best. Please bring the call centers back to America

I was looking online for a new provider to switch my services to. I saw some of your plans online and had some general questions. I called and spoke with a Sabrina who should not be working for your company; especially answering calls from potential customers. First, she demanded to give her my name. I say 'demand' because that's how she came across; ok... I gave her my first name and informed her that I was calling for 'general' information. She then demanded for my last name. I said that I didn't want to give her my last name as my call was for 'general' information 'only'. She proceeded to tell me that she can't help me if I didn't give her my info. I asked to confirm if she was serious; she seemed to be serious about her information and kept putting me on hold. I hope the call was recorded so your company can see how her 'don't care attitude is not a good representation of your company; and certainly not a good first impression. At any rate, I asked her to send me to someone else or manager; she again kept putting me on hold; then a nice gentleman who id'd himself as Romario and a manager came on the phone. He was really nice but unfortunately, I can't sign up tonight because of Sabrina.. and I want your company to know about it. I told Mario that I needed to complain first and then think about calling you back again. I hope I will not get Sabrina or someone else like her.

12-16-21 I have been on the phone for over an hour today trying to speak to representative about getting an upgrade phone and all I get is some foreigner. I don't want to speak to a foreigner about my business in America. This is freakin ridiculous that you hours to speak to someone in the USA. Its absurd. There should be a prompt for you to select the language you want and the country. I don't need to speak to some that speaks broken English. I have been to the comcast stores and can't get a phone and I can't even speak to someone about ordering an upgrade phone. I would love to speak to someone about this problem. [protected]@comcast.net

I'm a tenant on the same floor coming out my door listening to the customer saying let me get my mask and the driver says you don't need to wear it I'm not wearing mine. You don't say that to a customer. Driver is stupid and irresponsible saying that and needs to be reprimanded. If he would have told me that I would have said leave. There is a mask mandate here in Washington state and he knows that. Driver appt was 12:30pm License plate number C08959F Vehicle number 00438 is his vans information. Drivers like this need to take there job serious and customers health serious with the pandemic going on. irritates the hell out of me.

I have spoken to several supposed Comcast agents and none of them was worth a crap. I was lied to, some were rude and they generally just don't care anymore.
I even contacted the Top Consumer Executive, Tom Karinshak, who never responded himself. He shoveled me off to two people that were no help. I was then given a call by Executive Customer Relations. Brittani offered literally no help at all. She played the Blame Game and tried to put it off on me even though it was Comcast/Xfinity that removed 90 percent of my DVR storage and the hours of recordings I had saved for my job. I have been a loyal Comcast customer for over 30 years and they screwed me over and don't care. I'll be cutting the cord very soon! Buyer beware!

I moved during COVID and could not inform Comcast because I did not have an online account, and no one was answering the phone. I am on autopay. My router has continued to work for the last nine months. I finally reached someone on 12/8 to inform them of my new address and they turned off my router. I am being charged for a service i did not authorize or use because they said EBB would pay for it and my service is no longer working since my account number and address changed. I was on the phone with these guys from 12/8-12/10 for over 10hours and no resolution. No one speaks English.
To summarize:
I called to change address after several months because I couldn't get on online. I have physically been in my new location for 9mos and my router has worked perfectly all this time. When I finally reached someone I was given a new account number and an online account and upgraded to Internet Essentials Plus because I needed and online acct to apply to EBB. Couldn't get to EBB as the process was so herky jerky. I asked to put me back to regular Internet Essentials cause i didn't want the upgrade anyway. The tech told me EBB would pay for it but after unsuccessfully getting EBB I asked to go back to regular Internet Essential. Started talking 12/8 for 4hours on phone. Called back on 12/9 with no luck for 2 hours. Called back on 12/10 for 4hours and was able to go back to IE but was told I had to pay the balance of 26.42? I had zero balance and was on autopay. Never got my modem reactivated, never got the EBB program and moved back to regular IE and now owe them 26.42 for all of this inconvenience. What the hell is going on. No one speaks English and those that do cant see the dependencies and dont care. My service now doesnt work and I owe them for doing nothing. This is too crazy

very bad service, does work well with i phone 10/ dropped calls, can't hear people. you can't speak to a rep.
xfinity chrges more money for less and less service, getting to rep is an impossible maze. if you do get a rep they are esculate the problem.

very poorly run company. poor service,

just want to sell me a new phone. had to go back to the store 3 times cause they could not do the sim card right. incompetent service reps.

Picked up my equipment on Oct 29th. Hooked it up the next day only to find that we didn't have any cable TV. Scheduled a Tech to come out and fix the issue. Tech Came on Nov 5th and explained that we had 2 issues, one was that the cable coming into the house was damaged and second was that the main cable box was defective. After a 30 day trial period we decided that that we were going to keep their inter net and phone but wanted to return to Direct TV
For our entertainment. When we contacted Xfinity to make the change we were informed that our 30 day trial started when we picked up the equipment, not when we started receiving service. so if we switched anything we wouldn't be entitled to any of their promotional offers. We were given 2 choices, either stay with the plan that we started out with for $223.00 per month or drop the cable and pay $199.00 for the internet and phone. My argument is that our terms of service should start when service started, not when the equipment is picked up.

I purchased the security system, and all I got was an alarm on each door, there was nothing else, so I guess robbers only enter the front or back door? I paid for 12 months on this and asked to be able to cancel, the person that I talked with reassured me that I wasn't in a contract and could return all the products, which I did and then I was billed $700.00! I was told that I was in a contract, I asked for them to review my recorded conversations, because I was told that I wasn't in a contract and I would not have returned it even though I wasn't happy with what I got and what I thought I was getting. When I ordered the product it showed having an app to see who was at your front door and the house would be secure that isn't what I got. I was a long time consumer with comcast and I would have returned as a customer but the put my account into a creditor and it has wrecked my credit. I want to fix the problem, I want this taken off my credit. I have disputed this because I really feel I was right and didn't do anything wrong, I was told I could do this! I have always paid my bills and this is just wrong to do this.

I will never work with xfinity again. Their customer service is very difficult to talk to a live person when nothing in the menu even came close to resolving problems. I finally started the process to transfer my account to another provider, it took two days dealing with customer service to release a code to unlock my phone. They originally told me it was emailed to me, it wasn't, and then I lost connection. When I called back the agent told me that my problem was resolved, but is wasn't. The agent was able to get me the info I needed. However, the problems took two days to resolve and my phone was not working for this period. I had to use my wife phone, she chose to get a new phone so she didn't have to deal with transferring a phone. I am so glad I have I speed internet, I will never have to deal with this Company again.

Suggest you reconsider your contributions to Black Lives Matter since they now plan to boycott white owned business. I believe that is called RACIAL - they are hypocrites - quit giving money to an organization focused on racial inequality.

I have not been able to access SECN+ for about 3 weeks although I have received it for years. The SECN+ is complimentary to the SEC Network, according to their website. I have talked to multiples Comcast agents on the phone and at the local store. I have been given many possible solutions/reasons, to include installing new equipment. NONE OF THE PROPOSED SOLUTIONS HAVE RESOLVED THE ISSUE. However, through my conversations I have come to understand that this is a widespread Xfinity problem and that others, as far as 250 miles from me, are having as well. Trying to identify the problem and resolving it has been one of the most frustrating experiences I have had in many years. To add insult to injury, my 3 year old granddaughter was not allowed to use the restroom at the local store. I would like to have the problem resolved and a credit to my account.

Just can't imagine who, at Comcast, came up with these two stupid ideas for emails. First: the android app changed a few months ago making me sign in every week or so, just to access my emails. This is fairly inconvenient as I don't drive around carrying my passwords, and as most people do, we have dozens of passwords for different situations so it'd be pretty amazing to remember all of them. In order to access the email while traveling all day, I must pull off the road into a roadside, call back to my house and hope someone is home to look it up. Their excuse for this is "security": how is that security? Good grief. Second: now Comcast comes up with a 2 step access on the regular web server email, so instead of simply opening comcast and clicking on my pre-saved log in info, I must now do half on one page and add another page to finish the log in. Are they just trying to tick everybody off by making extra steps for customers, but oh right. I forgot. Comcast is the elite megacorp that's only there as profiteers, not service. Just try to phone them for support lol, that'll be an hour long nightmare.

The repairman showed up 11/24 to repair a junction at the house. He was timely and did the job quickly. However, I found yesterday he had tossed the broken parts over the fence into the desert. As I still own that area, it was then my job to pick up what he should have disposed of. I had a garbage bin 5 feet from him the entire time he was at my house.
What a [censored]. Joel Martin 11772 N Renoir Way, Tucson AZ.

My address 6523 Satjanon Dr, Ooltewah, TN 37363. in mid September, an underground conduit/tube installation crew showed up with boring equipment and identified as subcontractors to comcast for cable installation throughout our community. No notice or permission or timeline of project was provided to me or neighbors. Digging is beyond right of way in private property on my land and my neighbors on either side. After 2-3 days of work, orange cable protrudes from the ground from holes that are 3-4 feet across and 2-3 ft deep. Orange safety cones where set around the hole and yellow safety tape around the cones.

No workers have been seen in the neighbor since September. Holes remain in our yards, creating a safety hazard for us and especially our children around us. The holes, protruding pipes and cones are an eyesore and our yards will need repair to the original condition.