Comcast / Xfinity
United States - PA19103
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
In my opinion, comcast is a greedy company with very poor customer service. They do not care about how they treat you, they only care about taking your money. I was signed up with Comcast, and they were auto drafting the payments. Well I moved, so I cancelled my Comcast subscription. Instead of cancelling it like they told me they would, they charged me again and caused me to go into overdraft. Then when I called to get it refunded. They told me that since I was no longer a customer, that they could not give me my money back. They said that I would have to provide proof that they had caused me an NSF with my bank. I don't understand what this had to do with me getting my money back because I was no longer living at the old location, and did not use Comcast's services. I cancelled and should not have been charged. It resulted in them offering to mail me a check, but I have yet to receive one. I am continuing to battle with them over this. Never let Comcast or any other company autodraft monthly from your account if you plan on leaving that company in the next few months.
It amazes me that with all of the technology and different ways to watch movies(Netflix, youtube in parts, Amazon's movies at dirt cheap prices, etc.)you think Comcast would lower their prices. Satellite is even cheaper. Why do they charge so much? It's ridiculous!! Cable has gotten so stupid lately. Before, about 15, 20 years ago, you would have a line-up for a reasonable price($30). Now, There are like 900 channels! Who has time for 900 channels? They should make packages for people who like a handful of channels and drop the price drastically. I bet if they did that, they would have a lot more customers. Why hasn't anyone thought of that? Maybe I should start my own cable service. All they offer is a billion channels or nothing. I ditched Comcast and I hope others will too. Anyone considering starting service, save your money and rent!
Unreliable cable internet service and awful cable t.v. service. After they try to help and are successful with fixing the problem that week, they give a check back courtesy call to make sure the service is working properly. Do not answer them with a yes, because within three days the service will become disrupted again. (and it's not my equipment, that's been checked by them).Once you answer them with a yes, they have you documented or recorded as "all is working well" and when push comes to shove they can say "we called you and you said service was up and running. Plus it's too expensive!! They charge alot of money for basically watching commercials on their t.v. service. I'm looking for other services now.
I signed up for Comcast 5 months back because they advertised a 125$ gift certificate at Amazon. I signed up alright but I have yet to receive the gift certificate. I did all the paperwork required, and still these guys don't even want to acknowledge that they should honor their part of the deal. Needless to say if you call Comcast they will straight up tell you that they did not advertise that and that it is not their department that did that had the promotions (may be it's some other department). By the way Comcast will give you this www.checkmyrebate.com to "help" you with your claim. I submitted the form to check my status and to my "surprise" there was no record found. Hmm...so I called them thinking that someone on the other end will answer after 25 minutes of being on the phone. You guessed it...nobody answered. <br />
Do me a favor, signing up for Comcast is easy (they will install it for you in a day), now claiming your money is damn nearly impossible. Tens of phone calls, e-mails after emails and knowing that some ### or some fraudulent company is pocketing that money somehow is something that you will realize in the end.
Comcast has found a great way to scam new customers. When you sign up for new service, they lock you in at a certain price (for 3 months, 6 months, 12 months, or 24 months). Your installation then takes place, your new equipment usually has some kinks in it, but eventually gets worked out. You receive a contract to sign, date, and return a week or so after the installation takes place. You sign, date, and mail the contract.
You receive no additional communication from Comcast, with the exception of a few phone calls promoting new ON DEMAND programming. 2 months later your bill increases considerably with no explanation.
You call to speak to at least 2 different incompetent Comcast operators before it is detected that "Comcast never received the contract and event sent out a reminder letter" (You never receive the reminder letter in the mail) The incompetent agent tells you there is nothing she can do and can't honor the original deal as outlined in the original contract that you signed, dated and returned to Comcast before the allotted time expired. You are a smart person...you saved a copy of the signed contract before you mailed it. You offer to fax the contract AGAIN since Comcast claims they never received it (probably because it's burried under a stack of paper work on some incompetent's desk in the contract department) You still can't find an agent to resolve your issue.
You become frustrated. You are a good customer who pays the bill on time each month and returned the contract. You are screwed over because Comcast does not really value customer service. You cancel your service with them, contact the Better Business Bureau, and sign up for DirecTV.
Morale to the story...if you are a new customer looking for cable service, go with DirecTV. They value their customers. If you are an exisiting Comcast customer, cancel and go with DirecTV. You also get more for your money.
About two months ago, I received a written contract in the mail from comcast stating that I must sign and return within 30 days and that no alterations could be made to said agreement. This contract or agreement was to re-iterate the amount per month that you agreed upon when you signed up for the discounted packages.
Now when I signed up originally in july 2009, I was to get the digital starter package with on-demand and ppv for $29.99 per month for 12 months (1 year) , and if I agree to this 1 year committment, I would receive hbo free for one year which normally charges $15.99 per month. I also was given an hd dvr upgrade and instead of 15.95 per month I would receive it for $7.00 per month for one year, I also was told that one extra std dvr would be $6.99 per month and a dct (Digital converter box) would be free per month...
Now in order to get all of this I had to agree to a one year committment of the digital voice but instead of $34.95 per month it would be $14.99 per month.
The hs internet was at $19.99 per month for only 6 months and 3.00 modem lease fee in which after 6 months it would be $42.95 per month.
I was being charged all of this, however, had other charges which they had to credit back in other months, but it states right on all of the bills the agreed amounts as stated above.
Now the sad part is: the agreement they sent me states nothing about the hd dvr discounts, the phone discounts or the internet discounts, nor does it show the hbo being free. So now I am supposed to sign this form which I was told if I didnt sign it I wouldnt get the discounts as agreed in the beginning, but if I sign something that shows no discounts then they could start charging me the higher prices such as the monthly fee for hbo and the higher prices on everything else. The agreement says you can not alter it in any way... And guess what now that I would be signing this agreement the one year goes from when I sign it not retro back to when I originally got it so now they get you to commit to a longer period well all in all good for me if I get the discounts but if I move and have to cancel the service or if I just want to cancel the service then there is an early termination fee of the committment portion you don't use??? This is just not right at all! So I get my new bill this month,
It is over double the amount I normally was charged... Since I didn't sign the agreement which was wrong anyway, they retro billed back to october 27th everything at the higher price. No discounted price on the cable no discount on the dvr or hddvr no free hbo all of which was written on my previous bills...
What am I supposed to do now? I have emailed them... As calling seems to do no good, as I told them that they needed to correct the agreement before I would sign it as it wasn't right and instead of them correcting it they just billed me the higher amounts...
This all seems like fraud or something is not right about it and why am I being bullied into signing an agreement as that is what they are forcing us to do.
It is like you have a 2 year agreement on a contract with a cell phone company and you upgrade your phone they make you sign another agreement. Or you don't get the phone... Well comcast is trying to do this with their cable services and it is just well lets say it is just unjust!!!
In May 2009 I entered into contract to upgrade my services with Comcast. I was told I would receive cable...
I called comcast 1-800 number provided on their online customercentral and what a headache to try to talk to someone. Anyone, please. I give up after an hour of trying and waiting, waiting, and waiting for nothing!
Well, first comcast makes you listen to their zillion advertisements first when you call them. I thought I called "customer service", not "ad service". After you listen to the long winded comcast advertisements, then they want you to jump through all the hoops and listen to more comcast ads...
Ok, I followed all questions and orders-where is the *&^% live customer service representative. Well at the end of the comcast customer service auto system over the phone, one last question to screw you over... "for your convenience (The customer) , we (Comcast) will call you back... Don't worry you won't get screwed after you have been waiting over an hour". Then comcast auto system states "i'm sorry you don't want a call back (Fyi: you have no choice but to choose a call back) , comcast will have to end this call. Did I just hear the machine just laugh at me for waiting for no reason?
What the hell was that... My time was waiting for nothing. Comcast does not have a live customer service representative. Wow, new age of customer service trying to get rid of their customers! Good business model, don't provide customer service and we can save cost.
I guess there is no "live" customer service representative to talk to over the phone. Nope, it's not a holiday. Yes, it's within business hours. Can I get some help with comcast's online payment that does not work (Fyi-no like I have made a zillion payments before) ! Anyone home at comcast corporate world? Customer service? To end this conclusion: comcast = sucks in customer service. Go with some other company. I'm tired of dead beat corporate world slogan... "save the trees"... Right.
Estimados lectores si me eh decidido a escribir esta queja, no crean que es solo por querer poner mis dedo...
I opened my Comcast bill rec'd today, 10/19/09 date on bill. I saw the total amount owing of 635.38 for...
About 2 yrs ago I signed up for comcast auto payment option and now that I no longer wish to have that service I have contacted comcast customer "diservice" several times to request said cancellation but they are giving me the hardest time with a bunch of non-sense crap! (Like: I do not own the account when there is no one but me the subscriber) a lot of running around and misleading strategies, they responded sending me links to cancel auto payments online that are completly useless... I've told them I want to pay my monthly bills by check (Just as I used to). I do not wish any body digging into my checking account any more!
And so, if you have the auto payments option be aware!
Comcast engages in deceptive business practices when long time customers like myself need to try a change or cancellation of their services.
In signed up for Comcast in November 27 of 2008. I ordered extended cable and phone. In late May of 2009 my...
They are constantly and consistently adding "hidden charges" to my account. I make a call 2-3 times per month to check my current bill and see how this matter may be resolved and not repeated the next month. Repeatedly they tell me that on the next bill my account will be re-adjusted with credits. They now claim I owe $500.
My bill normally runs about $160-180 for cable and phone. It actually should be $114-120 with taxes. "This is highway robbery."
I called Comcast Cable today to report that most of my channels either do not work, or have lines going through them. I called and spoke with "Mary" in customer service who ran me around about ten minutes hooking, and unplugging, my cable, TV, and vcr areas. I explained to "Mary" that I have been having issues with my cable since the power outage that we had in Olathe earlier this year. Mary was very rude, and I asked for a emergency appointment, explaining I can only watch my basic channels and for paying around 80.00 a month it's ridiculous for me to continue not being able to watch the channels that I want. Mary did not originally want me to make an appointment, she continually told me to plug, and unplug the cable areas. After telling her that I am not a cable person and it still wasn't working Mary suggested an appointment next Wednesday.
I told Mary that was unacceptable because I can not watch TV and it wasn't only one or two channels out but most of my cable. Mary then stated to me that it was acceptable to make me wait that long for a repair person over the holidays. I stated that I work in customer service and I know they have emergency repair people, she refused to set me up with an appointment, I then asked for the corporate address to file a complaint, which she did not give to me. I then disconnected the call.
I have no appointment, only marginal cable channels and have to pay the 80.00 per month. I'm being completely ripped off by Comcast cable.
I have been a Comcast customer for 11 years since moving to Maryland. There have been so many issues over that time that they're too numerous to list here. Billing errors, pricing changes, and dishonest customer service reps that I will be changing my service next week when I can get everything lined up.
I have been paying my bill electronically for the past several years using my checking account to automatically pay the bill on a specified date. The amount has been the same for some time now, but in the past two months they have mysteriously started to revert to some non-discounted pricing plan. Overall it increased my monthly bill by $50 for both cable and internet. Now I have tried repeatedly to speak to someone about the differences in the statements, without luck. Mostly I receive a "Pay the Bill!" from the rep and it would be looked at after receipt of payment. This means they want my money without providing services required by law. Comcast continues to robocall me the past week while I have been trying to fix the errors. Again "Pay the Bill, then we can talk!" These people are no better then debt collectors working on phantom accounts, hoping to scare people into paying and then work out some resolution later. Criminals is what they are, nothing better. And the local county officials don't return phone calls either! If you live in Anne Arundel County beware, they are useless.
Looking forward to switching to FIOS!
On Jan 23, 09 I terminated my cable and internet service with Comcast. This was two days before my monthly closing date for billing. I personally returned the internet modem, two converter boxes and two remote controls. I inquired about paying the final bill and was told it would be mailed to me shortly. On Jan 30, 09 I received a large bill from comcast, I looked it over carefully and noticed that I had been double charged for a pay for view movie. I called Comcast to get the error corrected and was told not to pay that bill because the final bill had not been reconciled and I still had credit coming for the equipment I returned. On Feb 9, 09 I received what I thought was the final bill, very nasty with large fonts saying disconnection notice, past-due - please pay, due immediately. I called to complain about receiving such a rude statement and was told that I would still owe a collection fee of $25.00 and past due fee of $7.00. All of this just 16 days after I terminated my service to switch to Att. I did everything the right way, I have been with this company and their previous owner, Time warner for over 20 years and never once a late payment. This kind of behavior is unacceptable.
I disconnected my cable via calling comcast. The customer service rep told me all was good and that I would have a small credit. I never received a credit or final bill. Months later I recieved a notice from CPA informing me of a $179 bill from comcast. I immediately called comcast and explained the conversation between me and the customer service rep who assisted me with the disconnection. I was informed that what i was told was incorrect and that i owed $179. i asked for a copy of the final bill, which i never recieved, so i can reveiw the account myself. i never recieved a copy of the bill but kept recieving notices from CPA, which i ignored because no one had proven to me that i owed anything. Needless to say, I paid the bill to CPA without getting proof of my debt from comcast. I did not want anything to be reported on my credit. This is sneaky and borderline unethical. I ived in my home for 12years and recieved all other bills from Comcast. Its funny how I was told that I had a credit, then told that was incorrect and never recieved a final bill even after i asked for one via customer rep. Oh, also my access to the online bill pay was disc so i could not view the final bill online. Im with verizon now and will not recommend comcast to anyone.
I had several in home changes where I added to seperate phone services and I also have comcast tv. After several visits the technicians got everyting installed and then one day soon afterwards my phone stopped working. I looked behind my tv, where they had the cabling installed, and couldn't believe the mess I saw. I immediately called comcast to have a re-do. I wanted professional installation. What I found was about 20 pounds of spaghetti cabling behind my tv. They sent someone out to redo the cabling and cheged me! I had to pay $39.99 to have them clean up their own mess!
I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing...three days later he showed up by his self...trying to fix my computer...he'd erased my D: drive!!! Yeah!! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!
I signed up for Comcast back in July 2007 for a basic cable package.I was excited cause I had all the...