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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:31 am EDT

Comcast / Xfinity service never completed

This is informational for people in the Baltimore area.
We moved here on the 15th of July and had scheduled a visit from Comcast to change our internet service from Savannah to Baltimore. We would have switched from Comcast many days ago, but we are not necessarily keen on DSL which is our only other alternative and it is harder to get direct TV in our complex than cable (or so we thought).
Here is my story. The dates are mostly accurate but I might be off on one or two.

July 15th, a service man came and tried to hook everything up. There was something wrong with the cable so he said he would have to call in an outside crew to work on the line out there and it would take 5-10 days. Great. We waited for 10 days.

July 25th, I call Comcast. The person on the phone (who was very nice) said that they saw that something happened with the installation and that further service was required but the order had never been submitted. They were sorry about that and would try to put it through faster.

July 29th, I call Comcast, just to check. Again a very nice person on the phone tells me that they saw I called earlier and that we needed a service call, but the order hadn't gone to the right place. hmm... okay. Well, she would submit it and get it to the right department. They would definitely have someone, likely a supervisor, call me in a couple days to make sure everything was set.

July 31st, call Comcast again. The phone person says they see the order and it HAS been sent down to service but it looks like nothing has happened with it. This is highly unusual, of course. They aren't sure about this so they transfer me over to a supervisor/customer-service liason, Bruce Baker. Bruce is appalled at the amount of time this has taken and wants to get us squared away. He offers us a small credit for our trouble which I accept saying he still needs to get service working again. He sees that it has been sent down to service but that no one has touched it ever and he will look into it. He said he will try to have something in the works by monday, but it might be a little later. He gave me his direct line and said to call him if I didn't hear something by Monday evening.

August 5th-August 11th, I call Bruce's direct line every day at different times of the day but he is never there. I leave messages but he never calls back. You'd think he'd be there at at least one random minute each day. Very odd.

August 13th - Called the regular comcast line to talk to one of the regular phone techs. He is again, appalled at the lack of response. And, though I am very dissatisfied with the service we are getting, the people on the phone are all very nice. It's just some abyss between what they say and things getting done. He suggests that I call the corporate headquarters because obviously something is wrong at the local level.

August 13th again - Call Comcast Corp in PA. Regina Richardson finds it odd that there is such a problem but is glad that I stuck with it long enough to bring it to their attention. She said she would contact them right away and we should see something happening soon. If not, call her back.

August 14th - Receive a call from Eugene Bennett at Comcast, another supervisor/customer liason. He says he has been assigned the case and everything will be taken care of.

August 18th - Call Comcast/Eugene. He says he doesn't have any information for me yet, but he will have something by tomorrow and he will give me a call (Always tomorrow.) The call never comes.

Auguest 20th - Call Comcast/Eugene (twice). He doesn't answer his phone either time and I leave a message the first time. I feel that one message should suffice.

As of today we are 35 days late in our change of service and I have spent over 6 hours on the phone with people from Comcast while NOTHING has gotten done at all. I don't understand how this happens but I wanted other people to know.

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6:42 am EDT
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Comcast / Xfinity scam and fraud

In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still haven't received any physical bills re the new service!)claiming I owed Comcast money. On both occasions I telephoned Comcast to clear up the misunderstanding, and was told not to worry about it as I had a credit balance. They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do. I also verified on the Internet that there was a credit on my account. This morning I woke up with no Internet. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved. Basically, they have allocated my telephone and cable television services to their residential section, and the high speed internet to their business section, but have been continuing to bill me for residential internet on the old account number. None of their departments cooperates with the other departments. They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services. Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it. If I phone Comcast to check what is owing, I now have to give the new telephone number for the old residential account and the old (defunct) residential telephone number for the new business account. I have to log into Comcast under two different user names to check my bills, and have to erase old cookies every time to make this work. Comcast claimed it would credit me for the two months of residential internet it should not have charged me for; according to their math a pre-existing $62 credit from my payment ahead plus a $60 or so credit for two months of residential internet that I had cancelled equals $2. Go figure. And I'm supposed to "trust" them? The "customer service" people claim I didn't tell them to disconnect the residential internet service, even though they charged me for connecting the new service. I do not have the energy to tackle getting my online bill payment service to handle two different customer numbers from the same provider. That'll likely take another four hours. Overall, the two bills together will be higher than I was told the "bundle" of three services would be. I haven't even had the heart to tackle Comcast on the question of the phones not working when it rains, which is pretty often here in Eugene. I wonder if the confusion in billing in deliberate. They give a 30-day guarantee, but you can't even find out what you owe within the thirty days. Perhaps there's a special part of Hatlo's Inferno reserved for Comcast executives.

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marilyn scates
, US
Sep 15, 2016 11:35 pm EDT

I was i a customer of bright house cable and now comcast ...I moved away from pinellas county over a year ago and canceled the internet service but on 07-11-2016 they went into my checking acct.And took # 70.18 with out my permission .Just because they have my acct.# on auto pay, no other respectful corporation ever done anything like this act of scam only comcast is able to do such despicable act, and now they are making so many excuses not to return my money

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Dionage
, US
Jun 03, 2016 8:32 am EDT

I received the promotional ad in the mail to upgrade to the xfinity triple play a couple of months ago, I called and accepted the offer the date was set, and I was given my new phone number, and was very anxious to get all of the new upgrades and a home phone. The day of the installation i waited and no one ever arrived when I called I could not get an answer as to where the technician was and what time he would arrive, I had to leave to go to work i continued to call and inquire with no resolution, they said they would issue my 20 dollar credit and that I would be contacted later that evening to reschedule my appointment for the next day at my convenience but I was never contacted.

The next day I began calling that morning, I repeatedly asked to speak to a supervisor, but was always told that they had to notify a supervisor and that one would call me, this happened at least 3 to 4 times that day, still no call and also no appointment was scheduled. The next day I started calling again I never recieved my credit and have yet to talk to anyone COMCAST CUSTOMER SERVICE SUCKS!

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Attrocios
, US
Jun 03, 2016 8:20 am EDT

I have serious problem with the way their customer service is handled. I had always heard rumors about how crappy their customer service and just service in general is but I didn't believe it till now. How can they still be in business especially in this economy. I attempted to call customer service and the gentleman was no help at all nor would he transfer me to a manager when I asked. I received my first bill and well I'll just list the many issues I have with it:

1. I was quoted at $114.00 a month which included 3 boxes all with on demand and one with dvr. I only have two boxes, because they service tech forgot a box, 1 dvr 1 not and my bill came to $114.00, how is this possible. Can you have an infinite number of boxes for the same monthly price? The gentleman on the phone told me I had an HD box (which I never wanted or requested) and that it was more money. Then told me I WOULD need to drive it myself and exchange it out to get it fixed.

2. When I made my installation appointment I was told they would come Jan.2, I called Jan.2 after not receiving any sort of confirmation and to see if I could also request a router and modem. I was then told NO my appointment was Jan.6th but yes I could have a router and a modem. After dealing with a manager named Penny about the date screw up on their side for about 3 days, I was told I would get a $60.00 credit for the trouble. My bill only shows a $20.00 credit. Then the man showed up for the appointment with no router. So I have not had wireless internet at all!

3.I was also told when I called to set up my appointment that they would be able to install cable into a room even if it didn’t have a cable outlet. On the date of my appointment I was told no that is not possible I don't have a technician with me. When I called to make my second apt. so that a technician could come I was then told no, they don't do that anymore.

In the two weeks that I have had Comcast I have already had to call you guys twice for technical service issues regarding my HBO then for the On demand.

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donald walguarnery
DeBary, US
May 30, 2015 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The company and larry the salesmen said satisfaction guarented.I wasn't satisfised and told them not to bury cable.Company said zero balance.Then they gave to collection agency.I refused to pay.They put it on my credit report.

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AlwaysAngry@COMCAST
Washington, US
Jul 05, 2010 8:48 am EDT

THEY HAVE THE WORST SERVICE EVER!I WAS SCHEDULED FOR A HOOK-UP AT A SPECIFIC TIME THAT WAS NOT HONORED AFTER SEVERAL CALLS TO MANAGEMENT THE TECH WAS STILL LATE AND TO MAKE MATTERS WORST HE DIDN'T COMPLETE THE JOB! HE HOOKED UP ONE TELEVISION AND SAID I HAVE TO SEND ANOTHER TECH FOR THE SECOND ROOM HUH? AGAIN AFTER MANY CALLS TO MANAGEMENT I HAD TO RESCHEDULE AND NO ONE KNEW WHY THE TECH JUST UP AND LEFT WITHOUT COMPLETING THE JOB TALK ABOUT AWFUL SERVICE THEY ARE #1 IN MY BOOK! MANAGEMENT IS NO BETTER:(

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cynamynstix
PLantation, US
Mar 18, 2011 9:46 pm EDT

I ordered online - BIG MISTAKE! Not only did the representative screw up, but once a supervisor "smoothed" me over to keep me as a potential customer, the rep he passed me back to STILL screwed up my INSTALL date! I called 7 times and everytime I got a supervisor, I was either hung up on during holds or transfered to the automated service. This is HORRIBLE for a potential customer! I can STILL change my mind and choose AT&T or DISH network! Hopefully the only nice person in Customer Service will get my Ticket number 1796055 approved for latest appointment today for installation. If not - I will cancel my order tomorrow morning and call the competition.

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Rilantio
, US
Apr 24, 2012 8:33 pm EDT

I am going to switch to SureWest, don’t know if it’s the best choice, but it is $100/mo cheaper than Comcast for the same stuff. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer.

I went through a chat session, since the gauntlet of “Press 1 for this” only gets you to someone who doesn’t speak english… but the chat person couldn’t help me without the code they emailed me and then shut off my account, so I couldn’t get it. After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone. I think that must be against the law. So, Comcast sucks.

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Ritlezz
, US
Nov 18, 2011 3:52 pm EST

Comcast did not notify me that there is a rate of increase with the same service that I was getting for the past few months. When I called them up, Comcast told me that they do not notify rate increases. Customers should know that, that they can just increase the rate at their discretion without any notice given to customers. When I called them up to negotiate the service of my cable and internet, Comcast told me that they would offer me less than the regular price but cannot guarantee the quality of the service that I would be getting from them. As soon as I agreed to the downgrading of my service and had hung up the phone, my internet service got turned off. I had to make another call and when I called again, another technician had revived my internet service, and again when I had hung up, my internet services got cut off again. Comcast was playing with my internet service because I was not willing to pay more money to them anymore.

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Gidaled
, US
Mar 09, 2012 11:53 am EST

My mother cancelled her internet&phone and has been harrassed by comcast of overdue bill ever since. After 5 calls ( 3 of which I was hung up on) supposedly someone from comcast was to come this morning to finally pick up the Modem that seems to be the issue(they were supposed to pick it up several times before). No Comcast tech has been here yet!

We are supposed to get a call in the next 15 minutes or so to tell me when the tech will be here. If they don't call or show up, my next call is to the Florida Attorney General.

Good luck to anyone stuck with Comcast, I thought some of the ones I had to deal with were bad, but Comcast has to be the worst company I have had the misfortune to deal with.

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tnt1128
Lake in the Hills, US
Dec 18, 2010 5:30 pm EST

I ordered on 12/11/1o Comcast Digital Starter with HBO for $29.99 for 12 months. I also had the option for a free HD-DVR. Yesterday, I had the my service installed, because I was at work, my dad was here for me. I was trying to get my dvr to work. It never worked. Today I called in to this fixed. I was told that the gave me a basic cable box, (not a HD cable box). I have tried to get the correct package. They keep saying I made the mistake and ordered the wrong thing. They can't fix it today. They would rather have me cancel my service then give me the package I ordered. The best they can give to mis is now Digital Started for $29.99 for 6 months and I have to pay for the HD-DVR, or a package for $39.99 for 6 months with a free HD-DVR. Every time I need to talk to a supervisor, they are in meetings or busy and no one can help me. This is ridiculous that the package you order they do not install and then try to make you a deal and give you something that costs more then what you originally ordered. The worst part is you have comcast or don't have TV. Something needs to be done about this.

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5:48 am EDT
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Comcast / Xfinity fraud and theft

Ok - I'll try to keep this short. I set up service (actually transferred service) at our new home and moved all the same services over to the new address. I received my bill last month and instead of the normal charge of $125 for cable, internet and high speed, our bill was $203.00. When I called the company to get this corrected, they basically told me I was out of luck. Since it wasn't set up correctly by the employee that took my order, there was no way that they could correct the charges.

At this point I asked them remove some services to get the bill down to a reasonable amount. I was informed that they charge a $1.99 downgrade fee - what a ripoff! Side note - Comcast took over Time Warner in the Houston area within the past year. Since we have had them we have had nothing but issues with our billing. I didn't cancel any of my services, because I am waiting for an installation date from another provider. As soon as I have the scheduled date, I'm going to cancel everything.

Please let people know how this company treats its customers. As you read through all these, you will find 100's of nightmare stories of how Comcast treats its customers. PLEASE PLEASE THINK TWICE BEFORE YOU USE COMCAST! IT'S NOT WORTH THE HEADACHE!

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12:07 pm EDT

Comcast / Xfinity disconnect with out authorization

My boyfriend and I went away for a week vacation and before we left had called Comcast up to let them know that we no longer needed their service because we were change companies when we returned. The only services from Comcast that we were no longer needing were their internet and telephone. We returned to come and find that they disconnected ALL of our services so when we return we had no television. We called to ask them to reconnect it and they said the soonest they could come out was 4 days away. So my question to Comcast is how did they find the time to come and disconnect the service when not authorizing, but are unavaiable now to connect it. They then tell us that we did authorize the disconnect on Wednesday, but why would we have made an appointment when we were on vacation? Then they continued to offer new services to us at the time of our conversation. Why would I want more services with Comcast when they disconnect the service and cannot reconnect it? It seems that all Comcast wants to do is turn their customers away and not provide service.

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8:31 am EDT

Comcast / Xfinity bundle package

I recently changed to the Comcast Bundle package which is now up to 159.00 per month not including any extras such as a HDTV converter . Comcast actually quotes you a price of $149.99 then ask if you want to upgrade your internet service to internet blast and that adds the extra $10.oo. Once you sign the contract you can not delete this service even though it hasn't made any difference in the speed of my computer. Besides this extra $10.00 charege there is a charge monthly for the HDTV converter and digital box of $14.95 now brining the monthly bill up to $175.00 then add on any calls to directory Assistance and tax and once again your cable bill is right back to where you started about $180.00 to $190.00 a month . So think very carefully before you switch. As for me I will wait out my 1 year contract, Cancel all phone services except my cell phone and downgrade to a basic internet speed and basic Cable services .

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1:00 pm EDT

Comcast / Xfinity cable at dial-up speed

Comcast has not been responsive to customer issues in a timely manner. In todays work environment many people work from home, I'm one of those that rely on good Internet connections to provide customer support to thousands of websites that use Ecommerce Shopping software. When my connection is down or running at dial up speeds then I can only provide support in the fashion that I've received support from my ISP Comcast. Ecommerce Templates Support has been known for good response times and helping it's customers get back up and running to continue making a living through their online businesses. I would like to see Comcast response time to service outages and system wide slow-downs increased to a more timely manner.

M.D'Souza

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karin wrape
Fraser, US
Jul 09, 2013 7:08 pm EDT
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I was paying my apartment manager $25 a month for internet, he also owns a audio ands video store, I was noticing intrusions on my pc's and there was a '?' on the network map between me and one or the other of my computers between me and the router, so I got Comcast internet, wired modem internet service, but the intrusions continue even though I am no longer connecting to the internet wirelessly. the invasions are constant and I demand Comcast investigate this issue and find out who is accessing my computers. this is a small town, fraser, Colorado, and the Comcast tech told me to access the wireless router the hackers had to be within 300 feet of the router, I pretty much KNOW where the invasions have their root, as the router on my managers' network was password protected, and after getting kicked off my ebay account at 4:30 in the morning - I heard two guys talking outside, and the guys below me work for the manager here, Michael shurer, and mr. shurer was providing the internet through Comcast cable. I have been invaded constantly and when I try and type stuff, it is getting erased and all manner of weird stuff has been showing up in my event logs, mainly special anonymous log ons and then sessions being destroyed in the event logs, my trend antivirus company is at a loss to identify the invader, but since I am now on wired modem, the remote log ons should be easy to trace to the device they are originating from. and now that I am close to exposing the management as the invaders, I have been given an eviction notice. he owns an audio and video store and is in a lot of homes here in grand county, and for that reason alone, my pc invasions should be looked into very seriously.

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bobaw
Centennial, US
Aug 03, 2013 1:42 pm EDT

I cannot access the internet consistently. Repeated phone calls to comcast for help yieds the same response - Rebooting - which sometimes provides a temporary fix. The wireless doesn't work and requires a direct connection to the modem which does not always make a internet connection. I don't need fast access, but consistent access should be the minimum excpectation.

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Chicken Legend Guru
Amityville, US
Jul 10, 2013 11:21 pm EDT

A few months ago he tried to invade me as well. When I told him that, as a married man, I was not into rectal invasions he tried to evict me. I'm getting real tired of his BS.

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5:01 pm EDT

Comcast / Xfinity terrible service and install

Independent Contractor came to install service. He left the modem in the middle of my living room with wires stretched to my dining room, kitchen and bedrooms. Comcast could not return for one week. At that time, they were late for their appointment time and the second tech also could not fix so he said that he would be back "later". Comcast has rescheduled my install but it will be two weeks. In the meantime, I have two TV's that have no service and wires throughout my entire house. I hope I fall so I can sue them! The customer service department refuses to credit my installation charge and no supervisor will return my call.

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erasmorodriguez
,
Oct 12, 2008 8:46 pm EDT

i had a guy come out 2 times in the same day, and still was not working right then another guy came out a week later and fixed it. this was my first problem, then i get a bill a month later for 179.90 . my normal bill is 57 dollars
i just added internet for the 19.99 for 6 months, and the lady told me that there was no activation fee. which when i got my bill there was 1 for 50.00. so that pissed me off, cause i did ask her, and she said no, but whatever. if u take the numbers i gave in here, do the math 57 plus 50 plus 19.99, =127.00, then there was also a pro rate of 13 dollars cause i got internet hooked up at the middle of a month =140.00 how dare those fckers send me a bill for 179.90. THEY DID FIX SOME OF THE PROBLEM AFTER I HAD TO TALK ON THE PHONE FOR LIKE A HR WITH THIS LADY. THE WAY ISEE IT IS THEY TRIED TO SCAM SOME MONEY FROM ME, IF I PAID IT DO U THINK THEY WOULD HAVE GAVE BACK AND SAID SORRY WE MADE A MISTAKE HERE IS UR MONEY. THEY TRY TO STEAL FROM U ON A LEGAL SLICK WAY AND IF U CATCH THEM, THEY ARE LIKE SORRY WE MADE A MISTAKE, I WONDER HOW MANY PEOPLE PAY THE BILL AND GET RAPPED BY COMCAST.

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7:12 am EDT
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Comcast / Xfinity phone/internet never works and they won't fix it

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded.

They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed.

Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail.

The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.

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Eric Vineyard
,
Sep 29, 2008 12:37 am EDT

Since no details are posted and the call is very much about how taken advantage he and his neighbors are it seems more smoke here. The error in wrong tech may have been that not everyone that does trouble calls is trained in Comcast CDV-CHSI. These are handled in high priority anytime Phone service is interupted or unusable. Cable-HSI-Phone complaints are credited in the time frames of reported to repaired if customers put an equal priority in being there when service is scheduled and being communicative with issued till repaired. It seems there was not outage but posible issues with house wiring and posible signal strength that could be corrected. Again the complaint does not address the events or can be the opinion of the neighborhood. I hope this has been made better and seems like the person spends a great anount of time at work and like me not daily focused on these issues. I also wonder if he would concider the techs and the many jobs they also try to professionaly finish before dark. If you have problems find someone to work them while you can not be there. I know it is a sore spot coming home to rest and finding with the weekend ahead service problems with fewer to respond on your schedule. I am sorry and hope you can cooperate and have patience till this can be repaired and working well for you. I am sure you will be treated with respect and hope you get any lost value resolved.

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4:29 am EDT
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Comcast / Xfinity robbery

Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continuous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm already paying $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... Scumbacks.. Thieves... It is time to start looking around even if DSL is the only other option...

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lovie2000
Madison, US
Feb 03, 2009 9:20 pm EST

Wow what kind of internet service do you have.

I have comcast phone, internet, and digital cable.

My internet service is only 42.95

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Eric Vineyard
,
Sep 29, 2008 12:58 am EDT

ROBBERY? The details here show someone that may be using his connection for downloading movies and music in a usage pattern of 1000s the times the normal person paying for service. This usage is a robbery of service at others expence. Also the content of these users...hUMM is that legal? Is 1000s of megs a day Normal? Please leave your address and Phone someone may want to talk to you or take a look at your usage. Comcast does not monitor anyones usage, but does have detection of Abuse of service and has policies you can read on support help pages. These are to bring quality services to those who pay for equal service and dont abuse them.
Only a person of questionable values would think this is a QOS issue for concideration. If you rented a complex with free utilities someone is going to run all the hot water out and run the heat and AC 24hrs... with the windows open. This is not normal or intended use of service. Its theft of service if you want to look at it otherwise.

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10:05 am EDT

Comcast / Xfinity cable card issues

I am writing this as a last resort. Last week, I had an appointment to have a Cablecard installed into a TivoHD. The first appointment was a genuine no show, but after I called twice, they advised me that Comcast didnt have any Cablecards, resulting in the no show. I rescheduled the appointment for yesterday (Tuesday). They called early in the AM, indicating that they didnt have a Cablecard, but after I spoke with them a while, they told me that they would send someone out. The tech came and installed a card, but it turned out to be defective. He did not have any other cards with him.

I am scheduled for an install on the 1st of August. I would like someone to ensure that the tech will have a Cablecard available to install on that day? After speaking with dispatch 15 times, I have determined that the Cablecards are very difficult to obtain.

Tom Christner
Sandy Springs, GA

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Eric Vineyard
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Sep 29, 2008 12:07 am EDT

Cable card are tring to keep up with the sale of New HDTVs that also have a card slot. The Cards are also in several versions and Future HDTVs will have another version with almost the same feel as the DVT set top box. TIVO pairing with cards is not something for the faint of heart and the cards are in supply here and most be the huge population of Altlanta and 1000s of new TV sold weekly making them scarse.
Sorry, I am sure this is a very real issue and hope you are using the service by now. The Tivo does not have ON-Demand programing and other Bi-directional services of the DCT. The HD-DVR can record two Channels at a time and can watch recorded video at the same time for a small monthly fee. I love mine!
Thanks for the honesty of your submission and hope it is resolved now.

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Comcast / Xfinity after 14 years with them, they hav totally destroyed any trust in their company.

Reported an outage of both cable TV and internet to Comcast, by 7am on June 4rd. Was told there was NO reported outage in the area and service was scheduled for Thursday, June 5. The technician arrived approx 4:30, determined that the "tap is blown" and he has referred it to maintenance. When we inquired as to how long this will take, we were informed it would by 2 WEEKS. I replied that was unacceptable and asked for a supervisor. Although both the initial person and the "floor supervisor" were pleasant, they were NOT empowered to respond to customer's needs. I was told that a supervisor would call me back immediately, no call has been received, no call from dispatch to inform me that the work order was forwarded to maintenance has taken place, maintenance has not called to schedule the work. Comcast has a unacceptable response to residential service outages. My experience almost two years ago to the day, was very similar, it took them over 3 weeks to resolve the issue and empty promises were made. At that time I was willing to give them another chance, now I have already contacted two competitors for pricing and time to establish new service. The Comcast commercials are fraudulent with empty promises. Stay away from Comcast, after 14 years with them, they have totally destroyed any trust in their company.

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Comcast / Xfinity comcast won't cancel our service!

I was unhappy with Comcast and switched over to RCN starting June 20 (along with our phone number). On the day that our service was switched over, I returned all the equipment and called Comcast to cancel our service.

To my surprise, Comcast would not cancel our service, saying that there is a "open work order" on the account. It has been 3 weeks now and there is still a work order on it and we are unable to cancel, while getting billed for the service. Although Comcast says that they will predate the service end date so that we will not be charged, on paper I am still being charged. I don't want to pay but am worried about it affecting my credit score. (I am guessing this is why they are doing this!)

I don't know why I cannot just cancel my service since I am not the one requesting anything requiring a work order.

Ridiculous!

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sotiredsocomplaints
Randolph, US
Dec 15, 2008 10:06 pm EST

There has to be a reason that you account is not closed. As far as your credit it will not show on your credit report unless you equipment is not returned which you say it was. the work orders take time to close sometime i hope yours is close and that this is already resolved.

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Comcast / Xfinity customer treat

I made a phone call to a Comcast Customer Service Representative named Patricia at extension 2521, at around 1:00 pm on 4 April 2008. This call was recorded, and it is very important that you listen to this phone call because during this call, Patricia made me an offer for a specific service for a specific price. Later, Comcast tried to make me pay for additional charges that were not included in the original price quote and terms given to me by Patricia, which I agreed to, on 4 April 2008. I have tried multiple times to resolve this dispute with various supervisors of the local Comcast office, but they refuse to honor the original price quote.

During the phone call I made to Comcast on 4 April 2008, Patricia at extension 2521, offered me a combination of cable TV, internet and phone service, something Comcast calls �Triple Play�, for $99.00 per month for one year. I asked Patricia specifically how much the price would be after the first twelve months, and she said the price would go up to $127.00 per month, after those first 12 months. I asked her specifically if there were any other fees or charges, and she said no. Patricia offered to waive the installation fee or start-up fee or activation fee (whatever Comcast calls it now) of $29.99 if I agreed to the terms and price Patricia quoted right then and there. I agreed to those terms and the price she quoted of $99.00 per month for the first twelve months. All these details are on the recorded phone call I made to Comcast on 4 April 2008.

Comcast sent an installer named Alex to my home on 11 April 2008. Alex mentioned that there would be a $3.00 monthly rental fee for the modem, which was required. Because this information contradicted what Patricia had told me, I called Comcast while Alex was doing the installation. I spoke with Mary at extension 2853, and she directed me to the Comcast website, where I read that the Triple Play offer is for new customers only, and I had already had the cable TV and internet service. I asked Mary about this and she told me that Comcast considered me a new customer because I was going to get the phone service for the first time from Comcast. I was very happy to learn that Comcast was offering phone service now because we were dissatisfied with Qwest. I asked Mary about where the term and conditions on the Comcast website Triple Play say that the Triple Play offer ended on February 3, 2008, and Mary told me that the website had old information since the radio ads were in April. I asked her about the $3.00 modem rental, and she told me that I simply had to pay it. I asked for her supervisor, and Mary put my call on hold and never returned to the line.

I called Comcast again and asked to speak to a supervisor. This time I spoke to a supervisor named Jamie at extension 6073. Jamie put me on hold and listened to my original call to Patricia, and when she came back to the line, Jamie offered me one month�s credit of the $3.00 modem fee. I asked Jamie how much the price would be after the first twelve months of Triple Play at $99.00 and after doing some math, Jamie gave me three conflicting answers: $129.71, around $135.00 and finally, $136.00. I asked Jamie to do the right thing and she said she would ask her supervisor if Comcast could give me the prices and terms Patricia had originally quoted me. Later the same day, I spoke with Jamie again, when she increased the offer to three month�s credit for the $3.00 modem rental charge, per her supervisor Angela at extension 6576, and whom Jamie said had also listened to the call I made to Patricia on 4 April 08.

At that time, I also told Jamie that Alex the Comcast technician had left my home without telling me and he also failed to complete the installation. I had walked into my garage, and saw that Alex had simply left without notifying me or giving me any explanation, the Comcast van was gone, and my garage door had been open and unguarded for an unknown period of time. Alex was unbelievably irresponsible for not telling me that he was walking off the job and leaving my garage door open.

The installation date had to be changed first to 15 April, then to 16 April 2008.

I called Comcast on 14 April, and spoke to Jamie again. This time she told me that her supervisor Angela had changed the offer to a twelve-month credit for the $3.00 modem charge in the form of a $36.00 one-time credit on my first bill. I asked Jamie to ask her supervisor Angela at extension 6576 to call me back, or Angela�s supervisor. Jamie told me that one of the supervisors would call me at home at 6:00 pm that same day. I asked Jamie to make sure that the original conversation with Patricia on 4 April 2008 not be erased because that has all the details of our agreement on it. I asked to listen to that call, but Jamie refused my request. I told Jamie that Comcast should not charge me for the modem rental ever, not just for one month or three month or twelve months, but never, because I never agreed to pay a modem fee during the original phone call and that Patricia never mentioned a modem rental fee during that call. Jamie said that that was the best Comcast could offer me.

Jamie tried to say that the conversation I had with Patricia was not legally binding because Comcast does not have contracts. My response was that Patricia made me a verbal offer for services, Triple Play, for a specific price of $99.00 per month for the first twelve months, then $127.00 afterward, she said that there were no other charges or fees and she agreed to waive the activation fee and that I agreed to those terms. This verbal agreement is legally binding and enforceable. The phone conversation was recorded and both supervisors Jamie and Angela told me that they heard the call and that Patricia did not give me complete information.

Between 9:00 pm and 9:30 pm that night, while we were asleep, someone from Comcast named Chris called our house. He was interested in talking about my dispute, but I was angry that he would be so rude as to call us at such a late hour. Chris said he would call me again the next afternoon, (15 April) but he never did.

The morning of 15 April 2008, I called Comcast and left a voicemail message for Scott Westerman, the Vice President of the Albuquerque Comcast. He never returned my call.

On 16 April 2008, Comcast technicians John and Alan completed the installation.

On 18 April 2008 I called Scott Westerman�s office again, and reached Lynn Sabo, his executive assistant. She said that she would investigate my complaint and call me back. Lynn Sabo called me back and told me that the $36.00 credit was all I was going to get from Comcast, no matter what Patricia had quoted me. She refused my request to speak with Scott Westerman.

On 21 April, I spoke with the supervisor Angela, at extension 6576. She claimed that she had never received any of the multiple requests I had made for her to return my calls. She would only give me a credit for one year of modem rental, no matter what Patricia and I had agreed upon. Angela outlined the extra per month charges as such: Taxes of $7.30, Peg fee $0.44, franchise fee $1.93, User fee $0.06, gross receipts tax $4.87. These are all over and above the $99.00 monthly fee quoted me by Patricia on 4 April 2008, but I don�t know if those fees and taxes are based on $99.00 or $102.00, which is what the total would be if the $3.00 monthly modem fee was included. I am not going to pay taxes and fees on a monthly modem charge that I did not agree to pay in the first place. Although she admitted that Patricia did not give me correct information, that Patricia and I made an agreement for service at a specific price, and that she understood how I felt, she would not do any more to correct the problem.

I have three unresolved points of dispute with Comcast, for which I am requesting your assistance.

1. During the original phone call of 4 April 2008 with Patricia, I agreed to pay $99.00 per month for the first twelve months of Triple Play service. Comcast insists that I pay the extra fees and taxes outlined above, regardless if they are based on the inclusion of the $3.00 modem rental fee that I never agreed to pay. I am asking Comcast to be honest with its customers.

2. During the original call, Patricia stated that after the first twelve months, the price for Triple Play would be $127.00 per month. Neither the supervisor Jamie, at extension 6073, nor supervisor Angela, at extension 6576, could give me a definite price for the Triple Play service after the twelve-month promotion period, but both of them were certain that it was higher than the price Patricia quoted me. I am willing to pay only the price I agreed to on 4 April 2008. I would like Comcast to honor its promises.

3. I will not pay any modem rental fee that I did not agree to pay during our original conversation on 4 April 2008. Comcast can not change the terms of the agreement after the fact, even if the Comcast representative made a mistake. Comcast has credited my account $36.00, which equals the $3.00 fee for twelve months. I am not willing to pay a modem rental fee, period, even after the twelve months. I didn�t even know that a modem was required until Alex the technician showed up at my house with it. Patricia never mentioned a modem fee during the initial conversation, so I will not pay for it. I am asking Comcast to be fair.

I have made several good faith attempts to resolve my disputes with Comcast supervisors and even the Vice President of the local Comcast, who ignored my call. I now am trying to let everyone in your broadcast area know how Comcast treats their customers.

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Thunder Thighs
, US
Oct 03, 2015 9:25 pm EDT

I will never understand why people like the original poster exist. You cant just keep demanding the next persons supervisor and throw a tantrum just to get your way - that only works when you are 12 years old. Grow up and get over it.

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Zena58
sf, US
Apr 14, 2014 12:14 pm EDT

What is wrong with you guys...what she says is true...I had the same exact thing happen to me. They say whatever they want to suck you in and then raise their prices and screw you right and left. I have dealt with big wig corporate giants like this before. I wrote everything down word for word that they promised from day one! The name of the person I spoke with the date, time, everything and I'm still dealing with all this crap 2yrs later. Non working channels, non working cable, intermittent Internet signals and slow as molasses speeds. Supposedly free modem that their corporate office took off bill and someone else put back on and I'm being charged for again! Price that was a price match to take me away from another company and now supposedly was only a 6 month promo...yes, like I'm stupid enough to leave my monthly rate for a 6 mo promo price! Makes no sense but they are going with that one! Crooks...and they continue to get away with it. Well I am giving them one last chance today by going to the Corp Company President after this I go to the PUC and then they can deal with it! I may not have power but the PUC sure does! Watch out Comcast...

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CarrieH721
Atlanta, US
Jun 29, 2010 12:50 pm EDT

It's really sad b/c EVERY company is like this now.. Sprint, Comcast, Dish, GA Power, GAS SOUTH.. None of them really care as long as they get the amount it says you owe in their system! They DO NOT care about us, their customers. They are customers too though.. I don't get it! They say they're sorry but, do nothing to really help you.

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DUgrad2006
Denver, US
Dec 08, 2009 12:37 am EST

AT&T apologist, I like what you have to say! The instigator of the above complaint is obviously just trying to be overly difficult--no sane person would argue over $3.00/month; and if she didn't want to rent the modem, than they should have just left her without one! Let her fend for herself! Apparently they said that they wouldn't charge you for installation, but they have absolutely no responsibility to provide you with equipment--especially for FREE! I mean seriously, I've rented the same ### cable box from Comcast for five years--It has easily paid for itself ten-fold by now.

Having said that, I will stay that I do have a problem with some of the senior staff with Comcast--namely Lynn Sabo and Steven White. These individuals have been customers of my establishment, and have been ruder, and more inconsiderate than any clients I have ever worked with. The funny thing is, Steven White (President of Comcast Cable - West Division) threatened to take his business elsewhere over a petty dispute (we're talking even pettier than the above dispute) while my company sends Comcast Cable a check for almost $5k/month for their services. A dispute that could have been easily resolved (he couldn't find the remote in his hotel room) had he the patience of someone who wasn't acting like a 200 lb. baby, now has me contemplating switching to another provider for my businesses telephony needs. I suppose he doesn't realize that not only am I acting as an agent on behalf of my company, he is also a representative of his company. So somehow he feels empowered to berate me, and still receive thousands of dollars from me a month...about $180 is personal--the rest business...but still, its pretty demeaning to pay someone that sum of money just to have them give you such a piss poor attitude.

And Lynn Sabo--she's an arrogant, rude, ###. Lady--for Christ’s sake, your a damn secretary...get off your high horse and try communicating with people in a respectful manner.

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AT&T apologist
Layton, US
Nov 13, 2009 9:40 pm EST

Sorry, but the original poster is lying about half of the crap she posted about. One, they're not going to go and "listen" to the call for you, no company is going to do that.

Secondly, the 3 price quotes she probably gave the customer was $129.71 before taxes and the other two, $135 and $136 was probably what it would be after taxes... Another perfect example of customers not using active listening skills...

Thirdly, did you really think you'd get the modem for free? Only if you're signing a 2 year commitment which Comcast doesn't do. If you don't want to pay the $3 per month, I would advise BUYING THE MODEM!

Good faith attempts? I can tell just by the way you write that your a pampered and arrogant individual who expects the world to be handed to them on a silver platter... Am I right?... I'll bet I am...

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fixin to switch 2010
, US
Sep 01, 2009 3:49 pm EDT

Yes I agree that comcast has BAD UNTRAINED and UNPROFESSIONAL REPS across the board. I just can't imagine someone { YOU } having that much time on your hands to dispute a lousy what $50. You can't tell me you had no idea about all the different taxes that will obiously get added to a total. You have previously had all of the servies before with other company's and were charged. It really sounded to me like you planned all this to get a speacial price. What makes you think you are more special than me having to pay ffull price for the same ### services. What is even more messed up is when thier ### breaks you have to pay for the service call for them to come out and replace it. Not to mention I have already paid $108.00 plus taxes---- for a modem that didn't cost $50.00...

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comcast sucks
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Oct 30, 2008 12:44 pm EDT

COMCAST SUCKS?

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comcast sucks
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Oct 30, 2008 12:42 pm EDT

COMCAST SUCKS? THERE LIKE THE MOB?COMCAST PRINTS UP A BILL WITH CHARGES THAT ARE MADE UP AT THE TIME OF BILLING!

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josh
,
Sep 04, 2008 8:05 am EDT

Then why still with COMCAST? you do have an option to change provider..

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3:01 pm EDT

Comcast / Xfinity poor customer service

My complaint is about the service I received from an employee with Comcast customer service. The employee name is Robert 2hf fax number [protected]. I recently sign up with comcast and I talked to Robert 2HF. I ask for basic and extended basic line up . He inform me that I could get plus free hd services for one tv and the other tv will be regular service.. ok.. This guy sign me up for the hihest services that he had. I explained too him that I was a senior citizen and is on a fix income. He told me that he could set me up with a low month payment plan. Well My bill when I got it was 275.00$. Well I called back to Comcast I had all the extra ### removed from my bill. This guy is not to be trusted. He is one of those type
of persons that you must follow up on to make sure you get what you ask for. He charged me for 2 boxes- hd plus another box that was regular. and digital preferred tmc services that I didnot ask for at the tune of 80.25$. Watch out for him he is bad news. He thinks people iare crazy. thank god that I checked my bill.. Look out for this ### he is out to get every dime u have. Thank god I got the bill taken care of to what I wanted in the first place. Buyers beware!

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Jackie
,
Jun 18, 2008 8:29 pm EDT

I can not verify she did not receive bad service from the rep, but would like to express my happiness with the service I recently received. The rep I spoke with (Patria) was sypathetic to my signal problems and offered me a credit for the days the system was not working properly. She acted in a most profesional way and with the many service type calls I have been involved with, Comcast by far was the most professional. In reading the above, there may have been a comunication barrier between the rep and client and it sounds like the issue was rectified.
Thank you Comcast for the great service
Jackie
Snellville GA

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Comcast / Xfinity won't refund money

Typing in severe frustration after trying to get a payment back from my old cable company: Comcast. I had a cable/internet account with Comcast of New Jersey over two years ago. The service was decent enough, but we moved to California and had to change companies. I have been using Cox Cable with no problems.

One day while paying my cable bill online (to my new cable company: Cox) I accidentally sent the payment to Comcast. It was my mistake, I accidentally clicked the wrong cable company while not paying attention. This was March 25, 2008. The amount was $117.50. I have been since trying to get that money back and running into hassle the entire time.

I first called April 15, 2008 and spoke with someone. They said they would call back. They did not. I then spoke to Andre May 1, 2008 and he said it would take five business days to get the check back, and that he would make a note to expedite the process. Still nothing and I then talked with Erin on May 11, 2008 who said it would actually be six to eight weeks before I got my check, which was issued April 15, 2008. I spoke with a supervisor, Caroline who said the same thing. I next spoke with Doris June 5th, 2008 and was told she or someone would call me back. No call, and I called again, today June 6, 2008 to Manuel and was told that none of the previous conversations actually created a credit due to a glitch on my account about a cable box. I am now told it will be an ADDITIONAL six to eight weeks to get the refund, as it is only TODAY actually going through as a refund request.

After numerous other calls today trying to get to some kind of supervisor, I was disconnected twice, got transferred to the wrong department four times, my call went to voicemail twice, and then finally got through to someone who said there is no complaint department, and she would try and resolve the problem. She (like everyone else I had spoken to) said I needed to talk with accounting, and when she went to transfer me, I was disconnected. I called again to someone with screaming and laughing (most definitely NOT work related) in the background, and when I said I could barely hear her, she said in an irritated voice, "Sir this is a call centre, it's loud." Last straw.

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Sevcairo2k
, US
Sep 05, 2018 3:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have cancelled my service within 30 days to get a full refund. Twice I have called and they promised they were going to refund the money approximately about $100.00. Comcast said to wait from 6 to 8 weeks the refund check will arrive in the mail. This ordeal started in May 2018. In June I was supposed to get the refund. It never came. I called a second time about one hour talking and finally they agreed they owe me a refund waited 8 more weeks nothing arrived in August. I called back today. I got the same run around. I just wonder how many people just give up. I know it is going to be an uphill battle, but I will insist and persist until I get what is due to me hard earned money. I also wonder when a company like Comcast gets so big and powerful is there any rules of conduct on how they do business. We are in America, not a third world country you would expect for things of this nature not to happen. It is now a matter of principle not to let corporations steal from the common folks. I will continue insisting with my last drop of breath.

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SpadeDevil
Norristown, US
Sep 18, 2009 10:19 am EDT

I have the same problem. Luckily mine is only $15, but still it's my $15. I paid my final bill with Comcast only to find out somewhere along the line I had paid $15 too much. I received my final bill showing the $15 credit. You figure I should be able to call and get them to issue a check right? They show the credit on their system. I no longer have service with them. Nope you have to wait 6 weeks. What? Why do they get to keep money that is obviously not theirs for 6 weeks? Oh well. I wait past the 6 weeks. I place a call again asking for the credit, I am told that after 10 weeks the credit should automatically go out. It's past 10 weeks so it should be on it's way. About 4 months later still not check in the mail. I called today only to be told they have to issue a request for the credit. After over 30 min on the phone I am getting a conformation number of the request. Really at this point I think they should have to pay me interest on the money they have been using. I'll accept the 6 -10 weeks, but come on after that they are playing games.

It is problems like this as well as the attitude of the local customer service office that I switched and went to Verizon.

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11:01 pm EDT

Comcast / Xfinity horrible service

Comcast bought out the local cable company, Insight a few months ago. The first thing they did was raise everybody's rates. The return for increased prices was less cable channels and music stations. Broadband internet service quality went down, too. None of our equipment at home was changed, but the quality of picture on our channels was depreciated and our broadband internet drops out daily, sometimes for hours. We have also experienced MUCH slower upload/download speeds along with websites with streaming video flat out timing out. We've called them to send technicians to figure it out. The result was us missing time at work in order to accomodate their 4 hour service window appointments and no better quality of either cable or internet. The technicians that come out on each appointment claim that it is the wiring in our house. However, nothing has changed since we had Insight Cable previously and we had more channels with perfect picture along with faster download/upload speeds and VERY rare times when the internet dropped. Insight charged nearly 20% less, too. On top of that, they try to charge us service call charges for coming out to tell us the same thing everytime. As if it's our fault the internet and cable connections/equipment are faulty? VERY poor business practice.

Bottomline: It's a monopoly. There are no other choices in the area for broadband internet and digital cable.

Plenty of other customers in the Champaign, IL area have complained of ALL of the exact same problems.

There seems to be no solution other than cancelling the subscription.

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VICTORI JACKSON
,
Jun 12, 2008 8:02 am EDT

MY BROTHER IS IN A NURSING HOME AND I HAD HIS BILLS MAILED TO ME IN CALIFORNIA. SINCE THEN THE CUSTOMER SERVICE REP UNAUTHORIZED TOOK MORE MONEY OUT OF MY ACCOUNT THAN SHE SHE HAVE. SINCE THEN THE BILL HAS BEEN A DIFFERENT AMOUNT EACH MONTH. YOU MADE A TRIP CALL THAT COST $20 WITHOUT CALLING ME FIRST AFTER I TOLD YOU I WILL BE RESPONSIBLE FOR DAVID SUTTLE'S BILLS. TO ME THAT IS TAKING ADVANTAGE OF THE DISABLED, SOMTHING SHOULD BE DONE ABOUT THIS UNETHICAL BEHAVIOR. OR MAYBE I SHOULD CONSULT MY ATTORNEY REGARDING TAKING MONEY OUT OF MY BANK ACCOUNT WITHOUT MY PERMISSION.

THANK YOU
VICTORIA JACKSON

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Comcast / Xfinity they're overcharging me

I cancelled my cable TV with Comcast on 4/24/08. They are still charging me for it, and when I contacted them to find out why, they said this is standard procedure. I'll be paying until June for cable TV that was turned off almost 2 weeks ago! That's if they aren't lying, again...

Why did I cancel it? I was told by customer service when I wanted to cancel the first time that they would extend the package pricing of TV and internet, then was later told after I got my bill at full price for each service that the representative had lied to me. They didn't even attempt to deny it!

Don't get an account with them unless you like throwing your money away and being constantly lied to!

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doyle
,
Jul 22, 2008 4:55 pm EDT

Comcast tricked me into signing up for Comcast HSI at a cost of $19.99/mo + $3 modem/mo. It was installed 7/2/08. My 1st bill came this week (July 21) and guess what... the charges for July were at regular price (although prorated for less-than-month use). After talking to 3 different Comcast Reps. and 1 supervisor, all I got was "Your bill is correct. July was a partial month and it is Comcast's policy to charge the full rate (prorated) for any partial month."
So, think about it... A FULL month (with discount & modem fee) would have cost me $22.99, but Comcast's policy (conveniently absent from internet offer or contract signed during installation) states that because it is a PARTIAL month, the cost will be $38.67! If this is indeed Comcast's policy, then they will trick people to signup for partial month just to 'fleece' them with the normal rate, thereby reducing their promotion cost.
As I said to them: "I am considering legal and regulatory options to prevent others from being taken advantage of in this method."

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12:53 pm EDT

Comcast / Xfinity never received my amazon 150.00 gift card

I have been waiting to receive my 150.00 dollar rebate from Amazon since September 2007 and have gotten to the point where I have complained to Comcast that the ball had been dropped and if they don't correct the problem at their end I will refuse to pay my comcast bill and will cut my service with them. I found that at your end your service people will quote anything to get the contract with comcast even if they lie to the customers-I have been waiting patiently to close the deal I was promised It has come down to the principle and I expect results ! Thank-you Kathy Norton

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11:45 am EDT

Comcast / Xfinity comcast erroneous returned check fee:

Erroneous returned check fee:

I paid my bills I had been last two years via Comcast’s online service with electronic payment. Comcast ended up charging me $30 returned check fee. I have over-draft protection that would cover any funds request without returning. Moreover, my bank confirmed that there had not been any transaction from Comcast and no fund request was ever returned back to Comcast.

When asked Comcast to provide me a written proof of this transaction, Comcast refused the prove the return check and demanded that I provide them a bank statement indicating that the funds were available on that day.

Of course, I do not feel comfortable providing Comcast my personal financial information. But, they refuse to provide me a proof of return check for some reason.
My bank indicated that they have these types of issues with Comcast with other customers as well.
I filed BBB complaint recently, but not sure what else to do.
COMCAST is acting like a BANDIT. Consumers have no protections from these types of service providers.

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Aug 13, 2008 5:21 pm EDT

That happened to me too! I have overdraft protection too and the bank never even had my e-payment attempted to be taken from my account and Comcast charged me with the $30 returned check fee in addition to a $5 late fee. They asked for financial information from my bank, and I don't feel comfortable sending people that either, so my bank is going to write a letter stating there was enough money in my account at the time of the "attempted transaction". Hopefully this will be enough... Plus, if I don't pay it soon they're going to disconnect my cable. From now on I'm going to use my bank's e-draft system. And when this promotional period is over with I'm switching to someone else.

ComplaintsBoard
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12:30 pm EDT

Comcast / Xfinity did not receive my rebate check

Signed up for the Triple Play & never received my rebate check. I follow their instructions when sending the paper work for the rebate, however everytime I call them & get the run around. I had to pay for installations & got recycled boxes & don't always word as they shold. I placed a complaint with the better business burau today. I want to make sure that everyone having the same problem knows how easy is to place a complint with the Better Business Bureau. You can place the complaint @ http://welcome.bbb.org. I am going back to my old provided who I never had a problem with. I hope everyone who did not get their rebates complains so Comcast can learn a lesson.

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Randolph McWilliams
Denver, US
Jul 21, 2011 3:18 pm EDT

I want my $150.00 visa

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Randolph McWilliams
Denver, US
Jul 21, 2011 3:18 pm EDT

I was to get a rebate for signing up for a 2 year contract with comcast ans i'am still waiting for it. I have called quit a few times only for them to give me the run-a-round where's my $150.00 visa!
Randolph McWilliams (303)831.9759

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Seegs
Muskegon, US
Feb 25, 2011 6:43 pm EST

I was offered a $200 "gift check" rebate when I signed up for the triple play in August of 2011. My first bill was over $300, so in my opinion the rebate is nothing more than a refund of that initial overcharge, but regardless, it is now the end of February 2011, and I still have not received the rebate. I had made probably over 25 calls to customer service in total; emailed their customer care center, and just today was told that they have applied that rebate toward my bill; so that I will skip one month's billing. I have not seen that in writing yet; though; so I am hesitant to believe it until I receive my statement. If they did do that; I will be satisfied; although it is NOT what I was promised; a $200 visa gift card. Only when I made a point of both calling every day and emailing every day for a week did I get this far, and it has been 7 months. I am very disgusted that this rebate is held out as a promotion and it takes incredible amounts of time and frustration on the phone to get any follow through. I am sure the vast majority of people either forget all about it or give up after such a length of time, which I am sure is the whole idea on their end. Very poor customer relations.

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Brendab4110
Baltimore, US
Nov 11, 2010 6:21 pm EST

BBB complaint FILED! I should have done this 5 months ago. Everyone please take 10 minutes to file an online complaint! Something needs to be done!

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Ishmael Johnson
Gainesville, US
Jul 30, 2010 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I mailed a rebste form and copy of bill to El Paso TX on march 11 2020 and have not heard

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Ishmael Johnson
Gainesville, US
Jul 30, 2010 1:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I mailed a rebate form along with first bill after installing Cox Bundle to El Paso TX on March 11 2010 and I have not heard from Rebate Center

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stacy h schuman
,
Aug 30, 2008 5:32 am EDT

I HAVE HAD COMCAST FOR 4 MONTHS AND HAVE NEVER RECEIVED MY REBATE AND THEY HAD THE NERVE TO CUT OFF MY SERVICE WHEN I FEEL I SHOULDNT EVEN OWE A BILL IF I AM TO RECEIVE A REBATE...SHOULDNT YOUR YOUR FIRST COUPLE OF MONTHS BE FREE IF THEY ARENT GONNA GIVE THE REBATES AS PROMISED?I AM VERY IRATE ABOUT THIS AND WANT AN EXPLANATION...

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MC
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Aug 21, 2008 5:31 pm EDT

Same thing happened to me. Sent it in almost 4 months ago. Sounds as though it will be pulling nails to get this rebate check -- UGH.

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donna
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Aug 15, 2008 9:23 am EDT

i did not get my triple play rebate from comcast it is not right ! we should get are rebate!

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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