Comcast / Xfinity

I got my service with Comcast in February 2010 after moving into another house. My problem started in June 2010 when I lost have the channels I had been getting. We have one box on the main TV and then just regular cable for the three TV's upstairs (just basic cable for $26 a month). When we lost the channels I called customer service and they said if you want the channels you had you will have to up your package, so I did and now it is costing me $39.99 for 6 months and then goes up to $74.90. After I did this none of the TV's upstairs would work. I ended up having to get adapters for each TV. For the downstairs TV with the box it started going to a blank screen with an error code of S0A00 saying "One moment please, this channel should be available shortly". This would happen all the time. Staying on for 5-10 minutes and then blinking out again. I called customer service and they resent the signal to the box. This did not fix the problem so I called again. They decided to send a Technician out to the house. The Tech couldn't find anything wrong inside and of coarse the problem didn't happen when he was here. Then he left. The problem continued so I called again. They sent out another technician. This time he looked inside and outside on the pole. He couldn't find anything wrong and said he would have to put in a maintenance ticket. Well two weeks later I called again as the TV was still blinking out with the same error message. They put in a ticket for another Tech to come to the house. This time I drilled the Tech after he messed with the TV, went into the attic and looked at the boxes outside. Come to find out the we aren't the only ones having this problem and he has been going house to house in our area. He said the problems were on Yeager Rd., Dorsett and even on McDuff. That neighbors would even flag him down when he was at another house. He said he was going to put in a maintenance ticket and they will, have to respond to the ticket within 24 hours. He gave me his cell phone and told me to call in 3 days if the problem was still going on and he would find out about the problem. So I called 3 days later as the problem didn't go away, left him a message and he never called back. So we were watching TV last night and for an hour the cable would stay on for 1 minute and then bleep out for 1 minute. So now I am really getting upset as my problem still hasn't been fixed since June. I call Comcast again. I told him to pull up my record and read it and you WILL KNOW WHY I AM CALLING AND I WANT IT FIXED NOW! So he reviews it and ask "When the Tech's have come out has anyone ever replaced the cable box that the TV is connected to"? I say no. He said "I'm 90% sure that if we replace the box then your problem will be fixed". I said to him that this would be fine but this is your last chance and I am going somewhere else and that I am sick and tired of yawl saying it's going to be fixed. He's says I understand. Let me set up a ticket for a Tech to come out with a new box and exchange it. Then he comes back on the phone and says I can't schedule a Tech to come out since you are behind one month on your bill. I told him why do you think I haven't paid it. I keep being promised that this is going to be fixed. Now I am getting upset so I told him according to the Consumer Protection Agency you are to provide a service and I provide the payment and I am not getting the service that you are suppose to provide. He says let me talk to a manager to be sure. He comes back and says I am scheduling a Tech to come out. So a Tech will be here today 8/25 between 2pm-5pm to bring a new box. So we will see if this will fix the problem. I did ask him about the maintenance ticket that was opened two weeks ago and he said it was still open and nothing done with it. He said maybe each of these complaints is having to get a new box and that may be why it is still open. So my final words on this is if the box doesn't fix the problem then I am going with another company. If the box fixes the problem and they don't give me some kind of credit for me paying for a service for 3 months and not getting it then I am going with another company. I can't be the only person in Douglasville, GA frustrated with Comcast.

Gripe #1

I signed a 2 year contract for service and after year 1 my plan for cable jumps $20 and there is NO cancellation fee. I called Comcast to change my cable lineup to reduce my cost since I don't watch much tv. The 1st person I spoke with told me it would cost $75 to change because I was in a 2 year contract. Lie #1--my contract cancellation fee cancels on Sept. 9th.
After I priced out Dish and Directtv and decided to call back and see if I could get a better price and double check on the cost to cancel. The next agent told me I had a $150 cancellation fee. He claimed he was reading my contract and that's what it says. I called his bluff and asked for the cancellation department. I went ahead and canceled and the lady said I had NO cancellation fee.
Since there was no cancellation fee I called just to see what I could negotiate and this next agent once again lied to me. He told me the cancellation agent was mistaken and I have a $150 cancellation fee.
I ended up finding a copy of my contract--NO cancellation fee...LIARS

Gripe #2
So I am getting rid of Cable TV but I have to keep internet with Comcast because there are NO other options except satellite which has poor speeds. Comcast is sending someone out to cap the cable line and they are charging me $10. You got to be kidding me--I no longer want cable TV and I get charged $10.
I find it unbelievable that I have to pay for them to send someone out when I no longer want there product--I can't believe this is legal.

Since Comcast decided to charge me $10 I looked at my bill for additional savings (all I have is internet now) and decided to buy a modem. Comcast is charging me $5 a month so at least Comcast will lose $5 a month income from me thanks to their crappy customer service and policies!

I cannot wait to completely get rid of Comcast!

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.

This is a case study in how to lose a 20 year customer in 5 months. We have lot's of TV's. High def, analog, giant projectors, and little TV's. Comcast can't correct problems we've had for a year or more. #1) We only get 3/4 of a picture on all our PBS channels, many History channel programs, CSPAN, ESPN, and National geo. It is NOT our TV and multiple tech's scratch heads and give up. #2) The Black convertor boxes are not well built. we've been through at least 12. Several wouldn't give us full channels. Others, no sound. The sound carrier is so weak, my in-laws TV is set to 100, and she still can't hear it. And the tech--he said it must be a poor TV. It worked great before the box. After, poor. #3) My DVD goes dark, for no reason, can't track ends of programs (skips to end) and looks crappy. It's the 4th one--straight from the factory. And it can't control any other device, even though it's a universal remote. #4) Comcast blames me all the time for lack of internet. It's ALWAYS my modem they say. But they have outages regularly, they run my line too hot and it blows the front end of my modem. And the home page eats tons of resources and slows the 'experience'. way too busy. What were they thinking. I left Comcast as you can well imagine for Verizon who ALL my employees and Neighbors say is a better picture, easy to work with and guaranteed service. Comcast never helps. In fact, this story is after 6 visits by Comcast service people, even a head Tech. #5) Last night the Comcast rep on the phone hung up on me while discussing my complaints. That was the last straw. (And I don't curse, yell, get angry or scream.)
Dutch.

Comcast is annoying the heck out of me right now. Every time I pause a program it goes directly back to the annoying loud garbage that they play constantly in the menu. I pause a program because I want the noise to stop for a few minutes. Do not bring me back to the irritating people talking about the new movies on demand or whatever. Don't tell me I can't pause my program; that I have to sit there and watch your annoying commercials if I don't want to watch my program right now.

It just did it again! I can't even type this freaking complaint without being distracted by those freaking people in the freaking adverts! SHUT UP!

I was set up on a contract with comcast that ws suppose to last 1 year. Cable, Internet, and phone for a set price for 1 year. Today I learned that it was released after only 6 months and that my fees for this service has more than doubled. Also the HBO that I was recieve free for a year has been taken off and I now am being charged full price . I have dealt with the nasty people and the swearing for months over this. I don't like being called names or threatened by customer care represenitives. It's just rude and uncalled for.
Is there qnything someone can do besides drop comcast and choose another company?
Realize that I have had cable since 1990 when I moved here. I am really at my wits end trying to figure out a solution.

I had Comcast service in Charleston SC. I moved to CT in December 2009. At that time I was due a refund of $118. It is July 2010 and I still have not received my refund. I called customer service department in Charleston SC at [protected] at least 5 times, spoke to 5 different reps (Angelia, Michelle (ext 2022), Angela (ext 2255), Sarah (ext 2564) and Tony (2389)) They all promised to look into the issue and call me back. None of them ever did call back. I'm starting to think that Comcast has an unofficial policy against issuing refunds, otherwise I can't explain why in 7 months I have not been able to receive my money back.
Please let me know if indeed the situation at Comcast is so dire that it requires the mobilization of every single dollar, even if that dollar doesn't belong to Comcast.

From day one Comcast has been a horrible experience with service. We initially signed up for the Triple Play in 2007. After sending 3 different techs on 3 different occasions, we finally got the service we ordered. The outside cable line from the Comcast cable box to the house was exposed on the lawn for over a year. We made numerous phone calls before Comcast finally returned to bury the cable. This was a HUGE safety issue. In 2008, our phone was shut off. We contacted Comcast and were told that we could no longer keep the telephone number and a new number was assigned to us without our choice. In June of 2010 while reviewing my Comcast bill, I noticed that we were being charged twice for internet service. I contacted Comcast and was told there was an error on the bill going back to December of 2007. The Comcast Rep informed me that someone would be calling me back in two days to determine how the account would be credited. The estimated amount of what we were overcharged was approx. $1, 400. No one ever called back so I contacted Comcast again. The Comcast Rep reiterated what the previous Rep had told us. Finally, someone called us and informed us that we were only double charged from January of 2009. I explained that this was incorrect and wanted copies of all my bills. I was told they would not provide me copies and that they would credit my account for over $700. The bill makes no sense now as they have entered several credits in various amounts which are difficult to interpret. Since contacting Comcast in June of 2009, the phone and internet service keeps going out throughout the day. On the evening of July 2, 2010, I contacted Comcast regarding the outage. The Comcast Rep stated someone would be out on July 6th. I explained that this was unacceptable. After speaking with a Comcast supervisor, I was told a Comcast Tech would be sent out on July 3rd between 1 and 3 pm. At 10:30 am on July 3rd, I received an automated message to confirm that we still needed a Comcast Tech. I replied yes. At 3:20 pm, I called Comcast as no one had showed up. The Comcast Rep put me hold and later said the Tech was running behind and that I would receive a phone call in 15 to 20 minutes from the Field Tech. At 4:30 pm, I contacted Comcast again as no one had called. The Comcast Rep stated that the Tech phoned us at 1:10 pm but no one answered. I explained that we have been home all day and no one called my cell phone nor did I have any messages. The Rep stated we would have to reschedule for later in the week. I stated that this was unacceptable. After being on hold for 30 minutes, the Rep stated that he was working with his supervisor to find an available Tech. The Rep stated that I would receive a call back. I am still waiting. No phone call. How does Comcast get away with billing customers improperly, never showing up for scheduled appointments and poor customer service? This is a holiday weekend and my entire day was wasted waiting for Comcast.

Comcast hegemony simply MUST end!

There are millions of people who hate this company for a wide range of reasons; but the huge majority can be classified under the topic of corporate arrogance. AND, ... this arrogance grows out of the corruption that allows them to continue a strangle hold on the cable communications industry.

Did you know that a highly placed Comcast shareholder and executive sits on the Federal Communications Commission? How's THAT for conflict of interests and corruption in government?

After 20+ years of tolerating their outrageously high fees and bullying policies I have finally had enough.

This is what happens when company monopolies are allowed to exist.

Everyone out there who HATES the way this company treats customers should make it their "hobby" to lure people away from these telecommunications bullies in the largest numbers possible!

Don't just take it, ... DO SOMETHING TO HELP THE CAUSE!

BRING COMCAST DOWN!

Get a letter from Comcast stating that service is being switched to all Digital starting on May 26th. So I call and ask questions. I learn that unless I get 4 boxes, 2 of which are chargeable, I will lose service above channel 19. So I make a trip to pick up 4 boxes on 5/25. I don't hook them up and just wait to see. As of June 21st, no change. Everything is working just as it did in April, but I'm being charged for the boxes. So I call. I'm told that Comcast can't accurately forecast the date that the service will change, and I'm being charged because I have the boxes, not because I'm using them or need them. Trying to explain that I have them only because they said I needed them got me no where. My only option is to return the boxes, but I'm cautioned if I do, and the service changes, I will be without the full service until I make another trip to pick them up again.

Seems like a scam to me to just rent more digital adapters.

I have had comcast basic cable for nearly two years now and recently ordered two upgrades- the comcast digital economy package, and iternational (hindi) bundle with three Indian channels. After I ordered, the earliest technician appointment i got was for four days later. Once the technician arrived, he could not get his box, whatever that is, to work. In addition, he said he did not have any order for the International channels i ordered. I spoke to someone in customer service (paula) who aid he did not have my order (dont know why) and said she could add it over the phone. then, she called and said that i needed to take the on demand package in order to get any international programming. since i had not been told about this earlier while placing my orders, and the minimum on demand pack costs double of the digital economy pack i had ordered, i said i would have to think about this as it would increase my expenditure considerably. all this while the technician was struggling with different "boxes" to access the channels i had ordered.so, i cancelled my order, and the technician, who was having trouble anyway, left. then, two minutes later, Paula called up again and said that she had accidentally put my order in with someone lse's order, and now my order was possible to be carried out without getting on demand channels as well. all this talk, while Paula was being extremely rude, and NO apologies for wasting over one hour of my time. (the technician's visit had been scheduled for between 10 am and 1 p.m, and he arrived only at 1:00 p.m.). predictably, I told paula that i needed time to think whether or not i wanted to reorder. but still, no apologies or regrets, rather a talking-down and extremely rude, unrepentant tone of speaking.

to say the least, i am apalled. One has ordered cable television for over $60/month, in addition to high speed inernet for $52.99 /month, and still being treated so shabbily? I am switching services w.e.f. and will advise friends to do the same.

I have been a comcast customer for years. I noticed that my bill went up considerably. I called to ask what the new xfinity charges were on my bill. No one knew the correct answer and I had one idiot tell me my only problem was seeing the new branding of Xfinity on the bill. I spoke to the first CSR that was very nice but didn't know how to use a phone and disconnected me twice. I called back again and another csr said that I could save money by downgrading my service. I have been paying $220.00 for a long time which includes HD tv, phone, and internet. They went up roughly $35.00. I called back and the idiot that told me my problem was the new xfinity branding told me the charges were for the new services offered including universal caller ID on my TV. We don't have that service where I live and I had to argue with him until he checked it and then said those new xfinity charges are for the modem lease. I got disconnected again. I called back and learned that they had dropped my service and removed all the movie channels I had without my OK. The next day I brought my two HD dvr's and my regular box to the local comcast office and ended my tv. I now have Dish which is much cheaper and has every channel beamed to earth including the TMC that comcast took off months ago. My dish is great and cheaper. I also ended my phone service and went to a company called Phone.com. They have great customer service and the calls sound perfect.( I had vonage but it was wobbely and echoy). I went to the mall yesterday and bought a new SB6120 modem so I can stop paying over $8.00 per month with the leased modem and called them to provision it. I could have called the gas station instead because they may have had more knowledge of what to do. I spoke to several csr's to get this to work and after almost two hours of talking to them on my cell phone, they told me that the provisions department went home. I started trying to work with them about an hour and fifteen minutes before they went home. How long does it take to change a modem? I now have Dish TV, Phone.Com and when I can get away from the monopoly that comcast has for broadband in my area, I will change that also. This is the worst company I have ever had to deal with. I am still waiting for a supervisor to call me for over 8 days. If you don't have comcast, stay that way, get some other service. The two companies I mentioned have been wonderful so far. I plan on going to the local comcast office to drop off my modem for the internet and if they don't have my new one on line before I leave the office, I will have to go to my only other choice for internet which is fairpoint. I see trouble coming. I may have to go back to AOL dial up...Stay FAR AWAY FROM COMCAST unless your doctor can give you sedatives before dealing with these idiots. Good Luck everyone

Comcast bills customers in advance. For instance my current bill is for the billing period 05/12/2010 to 06/11/2010 and is due 05/22/2010. So that is four weeks and one day in the billing, and they want me to pay in full after 1 week 4 days of service, and then want to charge a $7.00 late fee if you don't pay it. Then if you buy a movie during your billing period it doesn't show until the next month.

Shouldn't they send me a bill and demand payment on 06/11/2010 when my month of services is done?

How do they get away with demanding payment prior to services rendered? My cell phone doesn't charge me in advance and then add on extras that I used through the month on my next billing? They charge what I used.

What can be done about this? Anyone know?

i almost don't know why i am comlaining about not seeing enough commercial but comcast cuts about fifty percent of thier advertiser's commercials in half. i know if i was paying a company who knows how much money to air my ad's and they cut them off with thier own ad's most of the time i would be sueing the heck out of them. while i'm on the commercial topic. i recently noticed while watching a prorgam on on-demand that an hour long program is really only one half hour the other half is all commercials. i only noticed because they cut the commercails for on-demand and it only takes a half hour to match an hour long show. cable is such a scam these days. comcast gets payed lots of cash for airing commercials and then over charges us to watch mostly commercials. at least with vhf and uhf we didnt have to pay to watch commercials. its not like there is alot more to watch on cable.

I have taken comcast internet connection using comcastspecial.com website. At the time of taking service I was offered 19.99 promotional offer for first 6 months, but when the service was installed comcast started charging 57.95 per month. Now it's been almost 4 months i have been following up with customer service at comcastspecial.com. They finally told me that the promotional offer is not available in that particular area. If it was not available in that area then why they did sell it in the first place. There customer service was really pathetic. I called them very often and they kept on saying that their supervisor will call me next few hours but she never called me. Now I called Comcast and they reduced my price to 24.95 for first 6 months starting today. I was really disappointed by comcastspecial.com website and their customer service. I feel cheated. I am not sure what can I do about this.

Comcast Triple Play was ordered 10/20/2009. With this plan a $275 gift card was to be sent. The stipulations were: 90 days of service from Comcast, rebate request forms, confirmation # for Comcast service.

All info was sent and time line was adhered too. I also kept copies of what I sent. It is now May, and there does not seem to be a way to contact them. The rebate forms refers to Digital Landing, independently operated by Acceller, INC working with Comcast. The rebate is to be an Amazon $275 gift card by email from Digital Landing. Apparently other folks are dealing with this scam. Please advise of any legal action being taken.

Vera E Scott Barlow
2381 Sw Indigo Ln
Port St Lucie, Fl 34953
[protected]@comcast.net

I paid my cable bill on 04/01/2010 just prior to travel for a week. When I returned on 04/11/2010, my cable was still off. I called Comcast and was told that they had permanently disconnected my cable on 04/02/2010 even though the check was in the system. They did not cash/process the check until 04/05/2010. Even after the payment was processed no attempt was made by Comcast to reconnect the service. I phoned their CSR department and was told that the account was active and I "should have everything working", to which I replied that I did not. After several phone calls as well as their insipid "on-line chat help" there has been no resolution to the problem. What I was told was to basically take a day off from work so I could go to the local office and try to straighten this out there. When asked about a credit for the 2 weeks of no service, I got no response, only that my new bill was in and needed t be paid before the end of the month. Unbelievable how they can be so callous and get away with it.

We are a registered charity in eastern TN. We have a signed contract with Comcast Business Services to provide cable & internet service our site in Greeneville, TN. Comcast came out, surveyed the location, and told us it would be no problem to provide service. Their sales team gave us a contract, which we signed, and it went into their system. Internet service is critical to our operations. When we asked to start the install, Comcast refused, stating that it was now "not approved." Repeated calls and emails to the sales team and regional construction manager go unanswered. Calls to Comcast Sales simply result in no action. There is something to be said for a company that refuses to honor a signed contract.

On March 16, 2010 I called comcast cable to have my cable cancelled after I had u-verse tv put in. I brought the equipment down to the nearest comcast store and turned it in. Today, March 23, 2010, I went to turn on u-verse tv and was not getting a link at all so I called u-verse and they told me he sounds like it has been disconnected. The tech came by and sure enough it has and it was comcast as comcast and u-verse share the box. U-verse has permission just like comcast to use their own line as long as they do not do anything with comcast line. Well, this doesn't apply to comcast as they disconnected my line to u-verse and I have the proof from the tag that was put on the line that had my street number, apartment number, last 4 digits of my account number, and the date which was 3/23 (today). I have sent an e-mail to the head of comcast but in return I received a response telling me there reasons for comcast going up and basically trying to sell me back to their cable. I did not receive any feedback as to why the tech thought it was his job to disconnect my u-verse line. I have spoken with my apartment manager and she is going to look into it as there have been other residents that have had the same problem. When the tech first installed the u-verse, her even told me their was a 50/50 chance my line would be disconnected as he had calls from other customers regarding this. I do not understand why it took cable a week to disconnect my service I hope they do not try to get another week to bill me...What can I do? The tech from u-verse told me this is a possible FCC regulation...Please advise

Through email, I got the deal from Comcast for the high Speed Internet. They said No contract, No activation fee, Free modem, free wireless router (mail-in-rebate). Then i ordered the service as non-cable user (because I do not have comcast service). They charged only for router and shipping. When i wanted to do the installation, they ask the activation fee.

When I ordered, it said free. Now there is a fee ($49.95). This is like cheating the customers. I changed from verizon to Comcast and have the bad experience.