I have reported this to the AG in my state. He does not take any prisoners, and I hope he does not take this one.
My kid's dad died in June. I was his caregiver and he held the cable services, with which I shared the expense. After his death I had to begin a whole new account in my name and lowered the bill to basic cable. But I was a month late because of the complications of the death that left me taking on the whole household in expenses with a reduced income. But I knew this was not their fault, they wanted their money.
So they said I could make arrangements to keep the account I had made and pay off the late fee in payments. The following month I began to make the agreed upon payments. But I still kept getting Xfinity calls, although I ignored them because I knew I had made the agreed upon payment.
Then I awoke one morning and my services were cut off. I spent the next morning arguing with them because they wanted an additional amount and said they would not turn on the account again until I paid it off.
I am a low-income shut-in senior on a fixed budget. I use the Internet to keep contact with my medical, banking, making payments, attend meetings with my church and volunteer meetings, along with family and friends contact. I explained after paying all my bills I did not even have $100.00 a month in food. I told them I should not have to pay for it because WE HAD ALREADY AGREED UPON PAYMENTS. They turned it back on and I thought i was set. .
The next day it was cut off again. when I spent that morning on it, then they claimed I had made no such arrangement even though they admitted they saw that I had made the agreed upon payment. In order to turn it back on they demanded the extra money. I was beginning to get triggered and insisted that they keep their own agreements, that i had already paid and that this was not part of the agreement.
Then they claimed they had never made such arrangements and that would refuse to turn on the services even though they knew I needed the medical communication and other contacts! Not making this up!
I was forced to agree to it or forfeit my services. Furthermore, I had to "admit" I "wanted" to make the payment else they could not take it. I told them I did *not* want to make it, that they were taking an old woman's food money I needed to live, and to insist I say I was willing to give it to them was a lie.
No I was *not* glad and I paid it but told them I was making a complaint to the AG's office because they had broken their own agreement with me and then were trying to nickel and dime an old woman into paying them more. I did not say I knew if I gave into this then it would continue. Indeed I was correct.
The following morning while trying to access cable news, again the request pops up telling me I cannot watch what I was looking for until I paid more money. Sadly they have free state media Fox new all over the place, News Max and all the right wing news but no CSpan or MS Now ~ oh no since CBS is taking over CNN I will not listen to that right wing owner's stations either. In order to get anything else that is not state sponsored Trumpian media, I have to be so rich I have to pay for them on top of the lies they already told me!
Comcast got $billions in government money while building out fiber, I know it because I was in meetings with the city making those arrangements. They fought that these services should be called a "utility" until they realized they would get more forced money from We the People. As soon as I can I will leave them and plan to trash them everywhere I go. Because my medical is something I communicate with several times a week, I am caught ~ along with the isolation they would force upon me from my other activities and my family.
Recommendation: Do not believe a thing they say! Even if you "sign" with them electronically, it is useless, they will try to take even more against the agreement. Beware!