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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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M
2:53 am EDT

Comcast / Xfinity paying $3.00 rent on their phone modem!

We called Comcast to find out where we could buy the phone modem so we could stop paying 3.00 a month to rent it and what we found out was really irritating. They told me that the phone modem cannot be purchased by the public that we have to have it for the phone service so we have to pay the 3.00 a month to rent it. My point is, if it is not for sale to the general public and we HAVE TO HAVE IT if we have the phone service, the 3.00 should have been included in our monthly rate! When the modem was installed the service person said... you can purchase one of these at Best Buy if you won't want to pay the rental fee. So this is what we were trying to do!

I know, it is just 3.00 a month but it is the point that it should have been included in the price not an additional fee. Anyone else that might feel this way should email Comcast! When I spoke with Customer Service the other day they told me to file a complaint and if enough people do they might make them available to be purchased!

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BBetts
, US
Sep 19, 2017 7:19 am EDT

COMCAST YOUR ATTITUDE TO YOU NEW AND VETERAN CUTOMERS MUST! CHANGE SOON; BECAUSE YOUR HIGH MORAL GROUND ATTITUDE IS ABOUT TO TUMBLE. IN ADDITION TO YOUR ON-SHORE AND HIGH VOLUME UNTRAINED CUSTOMER SUPPORT IS GOING TO NO LONGER BE TOLERATED. I PERSONALLY WILL BE FIGHTING WITH YOUR COMPETITORS TO HELP YOU GIVE US BETTER SERVICE. WORST CASE BYE, BYE COMCAST WITH YOUR BAD BILLING; HIDDEN CHARGES ETC.

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Meckisland
, US
Sep 18, 2010 8:48 pm EDT

I pay $5.00/month for this VOIP modem!

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Dragon_Rider
,
Nov 24, 2008 3:08 pm EST

A few month's ago we were trying to get the Comcast Triple Play in our Townhouse. The salesperson said we could get all that for one low price. We said, that would be great. Well when the time came to have it installed, Comcast kept putting off the install date, stating the salesperson re-set our install date. Well this went on for about 2 weeks. Then when the day came for them to install the triple play, the installer said he couldn't install th digital phone. I asked him why and he said he would have to get into the NID and do all kinds of things.

Plus the guy said th salesperson put down for our install, to install HSI on one computer which we didn't say, we said we had 2 computers and wanted them both hooked up. Then the guy called his supervisor and asked him about the phone service and his super said they couldn't because of all the things they had to do to install phone service. Well just today after stewing over this for 2 months, I went to a website that stated, they can just unplug the service from ATT and install theirs. They also said apartments all over the country can get digital phone.

After I write this, I am going to the comcast website and am going to make a big stink about this. Hopefully something will come of it.

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J
12:00 am EST

Comcast / Xfinity scam and abuse!

I'm a travel rn with a home in pennsylvania and traveled to fresno, california. I subscribed to comcast and received the cable box as needed. When my assignment was over I called comcast to discontinue my service. The comcast representative confirmed my call and was told the d/c date and to leave the cable box for the technician to pick up as he was to be in that apartment complex, so I did. Now i'm told that I owe over $100. 00 for that damn cable box.

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Georgest
Chicago Ridge, US
Jul 09, 2015 1:39 pm EDT

Comcast rep third world rep added services we didn t ask for then billed us for all the new services, then said sorry we cant change it.

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A
12:00 am EST

Comcast / Xfinity demanding me to pay $ 49.34 to comcast for services never provided!

I have been harassed by numerous letters from Credit Protection Association, demanding that I pay Comcast $ 49.34, and threatening to report me to the credit bureaus in case I fail to pay. First of all I have no dues payable to Comcast. Secondly, Comcast needs to refund me the installation charges that I paid to them in June 2007 for the Digital Starter Package, which was never provided to me following which I closed my account. They apologized to me over the phone and had promised to refund me the money, but now I am getting letters from Credit Protection Association, on behalf of Comcast, demanding that I pay them $ 49.34. Credit Protection Association is also threatening to report me to the credit bureaus and jeopardize my credit rating, if I fail to pay.

Please advise smb how I can proceed in this matter.

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Sir Dave
Nashua, US
Oct 05, 2009 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Small Claims Court is your friend here. I am not an attorney, but a local attorney probably can advise you. Ask if you should pay the bill, follow the attorney's advise. In some jurisdictions paying the bill is admitting the debt.

Often calling and asking who is the proper contact for receipt of service tends to get their attention.

Send a certified demand letter that the charges be reversed, this shows that you have tried to resolve the problem, then go to the local court and file a small claims action. Claim all expenses, plus the bill and file against the local receiver of service.

The courts will take months, but Comcast will often try to placate you when they receive the notices from the court, be sure you get everything they offer in writing (it is useful in court.) Settle for no less than the full amount including court fees, they will try to avoid court, ask for a default judgment every time. Once you prevail, publish how to do this and your experience, others will thank you, but Comcast won't.

Oh, yes, if you inform them that their conversation will be recorded for "any and all legal purposes", they will be more likely to hang up, which looks bad in court.

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D
12:00 am EST

Comcast / Xfinity bad, bad customer service!

I called Comcast at around 9:30 am EST on 1-26-08, they had me do a bunch of things (of which I had already done), but did them again: reboot cable modem, reboot router, reboot server. So then they said I needed to hook up a computer directly to the cable modem, and then I should have internet access (they were saying I had an internal network problem) so I hook up the 1st laptop, no go, of course the tech says my laptop has a problem with its internal card, sooo, I hook up the 2 nd laptop, guess what , same problem, no internet, says low connectivity, so I continue and hook up the modem directly to a desk top, same , same, no internet. Of course by this time it is 1pm. So the tech says that I will have to pay for service if someone comes out and its not the modem, I said not a problem because I was told if I hooked up a computer directly to this modem I would have internet and I don't. They told me to call back in 30 minutes if a local service person has not called you. I wait an hour, no phone call, so I call them back. They will expedite the call to top priority, several hours go by, no call, and so I call them back. The person on the phone guaranties that someone named Tonya will call me back within the hour to let me know when someone will be out, its 5pm, and no it won't be today, but I will guarantee that someone will be out tomorrow. I never hear back from them that night. I begin calling again on 1-27-08, Dayton answers the phone (he's always very polite) no sure we have expedited the call, someone will call you back. I get a call at 2:30pm (not a local service person) out of state person. They didn't troubleshoot enough with you yesterday, he asked a few questions, I tell him what we did yesterday, and he says we should let a local repair person look at it, they will call you. No calls its 5 pm, so I call, well your call was expedited, but we haven't been able to get a hold of any local person for your area, so no one will be out today, they will come out tomorrow. I loose it, I don't yell, but tell him what I think of their customer service, that I don't like being pacified, that I want a solution. I called back to place a formal complaint, yeah, that really got me somewhere, couldn't get past the person who answers the phone. We pay for a business class internet service. We have 2 other hospitals that log into our server, which has been inaccessible for almost 48 hours. I'm not sure what they mean by expedite, but this is the poorest customer service I have experienced.

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12:00 am EST
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Comcast / Xfinity overcharged twice!

I had satellite t.v. called comcast to get a quote for a package deal. I said I want HD, dvr, cable, phone and high speed internet. I had been paying $125 for all of these services separately without the HD. I was told that they had a package deal for $113 a month no commitment. I was told when the technician came out I would pay him $117 that day. So the man came out I payed him the $117 2 days later I got a bill from comcast for $129 it said it was for the cost of installation I was very angry my house was already wired for comcast service and they never told me there was an installation charge. I asked why they would tell me that I only owed $117 if I really owed $246 They said they like to break it up for people. That makes no sense to have someone pay a bill and 2 days later send them another bill to break it up. I was deceived! Then my first bill comes and it shows a monthly payment of $144.29 not the $113 I was told, so I call again and now they tell me the bundle that I got was $113 + ANOTHER $31 a month to get the services I wanted again I made it very clear what I wanted and they told me that it was $113 a month they never mentioned additional charges. When I called to complain they said "i'm sorry" well that doesnt do anything for me. Now Im out my installation money, I already returned my equipment to dish I don't even know how to turn my t.v. on because I wasnt given any directions, and the phone isn't working for some reason! And I am paying more than I was before This has been a big pain wish I never called comcast!

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Precious N Sweet
, US
Nov 28, 2015 8:22 pm EST

This company is taking advantage of people from all over. They are overcharging people all over. Lying. They pay people from the Philippines and other countries to take calls and give our social security numbers out and these people can't even understand what you say half the time. Then they are using this pro rate BS because they were recently sued in court, and now they are trying to make their customers pay lots of money out of pocket to pay for their mistakes. IT is a scam service. They are buying up companies thinking that everyone in time will be forced to use their service, but hopefully more and more companies will realize what they are and not fall for it. I am very angry with this company my self, who has overbilled me each month. I am checking out and going to AT & T and Dish which I can get the all three services for $98.. They are now using the name Xfinity also. I feel bad for you. I feel bad for everyone that has been ripped off by this company

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12:00 am EST
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Comcast / Xfinity comcast should be investigated

I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that really, if you think about it, is not worth the money you paid for it.

1. You can ask three customer service reps the same question and receive three different answers. Does this company even train their employees regarding cable services provided by Comcast?

2. Comcast has a message service that advertises worthless tidbits of information. How about posting when you are changing channels and rate changes? Many of us dont know of these changes until we receive the bill or flip through channels to notice that a channel you once had is no longer in the lineup.

3. Comcast had two rate increases last year (early spring and in the winter). Why so many and so often? Why has service not improved?

4. Why is there no other cable provider? Is Comcast the only conglomerate that, because it's the only "spoiled child", is willing to take more money from its customers since there is no other competition? What of Charter?

I wish someone with the FCC or some other commission would come in and investigate the practices of Comcast. Many, MANY people are dissatisfied and feel they have no other choice but to select them. Our only choice is Dish Services and DirectTV but they offer sattelite services. Pity. They could make a killing with a lot of unhappy Comcast cable customers.

I laugh when I see the commercial that states "... Comcast is the nation's leading cable provider..." It's the leading provider because for some of us, it's the ONLY worthless provider! Terrible customer service, increasing rates, constant changes, lousy service and stupid decision makers whose only concern is to line their pockets and not benefit the customer is what makes Comcast number 1.

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Lesson Learned AIC
OilSpillCoastlineville, US
Aug 26, 2010 11:21 pm EDT

I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"

What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account.

I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.

I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.

Comcast=Rip off

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C
Chicago Illinois
,
Feb 11, 2008 7:09 pm EST

Comcast? How about "CON-CAST"!

They are complete rip offs, mainly because they are the ONLY cable provider in Chicago, until you hit the Indiana border. Then you "may" be eligible for WOW in your area.

I was on an introductory plan that gave me all three "###" services for a total of about 100 bucks a month. I wasn't satified with the channel line-up, and needed to network another computer.

They immediately terminated my introductory offer, and my bill went up to $223.00 a month.

After the upgrade, about three weeks later - I received a bill for $562.00.

I cant wait until they figure out they wont be receiving any more payments from me.

Did I mention, during my networking upgrade - I was visited by four of their incompetent technicians.

Comcast can Kiss My A--!

I refuse to keep wasting my money. It is evident the local government is getting paid just as well as comcast. Probably why we don't have a choice in the situation. They refuse the let in another provider if they cant get a cut of the profits!

Thats something to really think about!

ComplaintsBoard
S
12:00 am EST

Comcast / Xfinity boy was that false economics!

Comcast Triple Play (Cable/Phone/Internet Bundle) is named correctly, its out (of service) more than its on (base).

So far we have been a customer for two months and the phone and internet service have been out of service more than 50% of the time.

We have had six separate service calls in the two months and the technicians get it running and it breaks down soon after the technician leaves.

Comcast phone service was so bad we had our Embarq phone service reinstalled at a significant cost to us. I can't wait until Embarq also has high speed internet on our street.

We bought Comcast Triple Play for the current deal! Boy was that false economics!

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Carolyn Fulbright
,
Dec 31, 2007 12:54 pm EST

Dear Sirs,

I received the GalaxyMemberBenefits pkg in the mail and looked over everything and I have decided I do not need this service. However, I have been unable to get into the program to cancel. The 1-800 number disconnects me everytime I call. Please see to it that I am not charged for your service.

Thanks

C.Fulbright

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity problems with comcast billing department

In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still haven't received any physical bills re the new service!)claiming I owed Comcast money. On both occasions I telephoned Comcast to clear up the misunderstanding, and was told not to worry about it as I had a credit balance. They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do. I also verified on the Internet that there was a credit on my account. This morning I woke up with no Internet. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved. Basically, they have allocated my telephone and cable television services to their residential section, and the high speed internet to their business section, but have been continuing to bill me for residential internet on the old account number. None of their departments cooperates with the other departments. They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services. Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it. If I phone Comcast to check what is owing, I now have to give the new telephone number for the old residential account and the old (defunct) residential telephone number for the new business account. I have to log into Comcast under two different user names to check my bills, and have to erase old cookies every time to make this work. Comcast claimed it would credit me for the two months of residential internet it should not have charged me for; according to their math a pre-existing $62 credit from my payment ahead plus a $60 or so credit for two months of residential internet that I had cancelled equals $2. Go figure. And I'm supposed to "trust" them? The "customer service" people claim I didn't tell them to disconnect the residential internet service, even though they charged me for connecting the new service. I do not have the energy to tackle getting my online bill payment service to handle two different customer numbers from the same provider. That'll likely take another four hours. Overall, the two bills together will be higher than I was told the "bundle" of three services would be. I haven't even had the heart to tackle Comcast on the question of the phones not working when it rains, which is pretty often here in Eugene. I wonder if the confusion in billing in deliberate. They give a 30-day guarantee, but you can't even find out what you owe within the thirty days. Perhaps there's a special part of Hatlo's Inferno reserved for Comcast executives.

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Lesson Learned AIC
OilSpillCoastlineville, US
Aug 26, 2010 11:09 pm EDT

I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"

What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account.

I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.

I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.

Comcast=Rip off

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D
12:00 am EST

Comcast / Xfinity extortion

For over 7 years I have been trying to get TV service and Internet to my address, When Adelphia was around I had some guys come out and hook me up with service, it was not available to my address.

So time went on and about just over a year ago, Comcast bought out Adelphia, I thought wow, maybe now I can get something done.

I got a call from Comcast, they told me in so many words that they noticed I was not a customer of there and wanted me to sign up with them, I explained that I had no cable to my address and the "rep" told me that was ok, we would run the line, I asked if I could also get broadband, she looked the info up and said YES you can.

I spoke with my wife and we both agreed to having the service, I got an installation date and was asked to be at home from 12.00pm to 5.00pm (I believe that was the time frame), So we got home and 2 Comcast vans was coming up my road, they pulled into my driveway and told me the service was not available to my address and the nearest point of connection was 300 feet away!

I told them to run it, they told me they could not do that, but the would book an engineer to come out and evaluate the situation, which happened about a week later.

I got a letter in the mail telling me that they could indeed get me service for a small fee, at this time I am willing to pay the fee until I turn the page for the estimated work, they want me to pay $6000.00 to get cable, $6000.00!

Obviously I refused to pay the fee and contacted the BBB on this matter, but I guess Comcast can get away with this.

I continued to get calls from Comcast asking me to sign up, got there flyer's in the mail, now they are just playing with me, it got irritating after a while and was forced to call them and tell them to quit, if they will not supply me with service I don't want them contacting me, which did nothing.

I would like to know the laws, regulations or somewhere I can lookup to find more information about how I can get them to service my address, please bear in mind, that service is on my road, 300 Ft in one directions and about 1500 Ft in the other direction, I am not the only one that wants this service on my road either.

Please help me.

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Dean
,
Dec 27, 2007 6:56 pm EST

Maybe this is the reason I and a lot of others cannot get cable!

Comcast CEO receives $27.4 million in 2006 compensation
By DEBORAH YAO, AP Business Writer, The Associated Press
03/30/2007
email this storyEmail to a friendprinter friendlyPrinter-friendly
The chairman and chief executive of Compacts Corp., the nation's largest cable television operator, received a 2006 compensation package valued by the company at $27.4 million, according to a proxy statement filed with federal regulators on Thursday.

Brian Roberts was given a salary of $2.5 million, a bonus of $3 million, incentive awards worth $8.4 million and other perks valued at $2.9 million, which included personal use of the company plane, contributions to retirement plans and payment of tax liabilities and insurance policies.

Roberts also received stock options and restricted stock awards valued by the company at $10.6 million on the day they were granted, a Securities and Exchange Commission filing showed.

The proxy included a shareholder proposal that would give shareholders the right to vote on whether compensation to senior executives was excessive, appropriate or too low as a report card on the compensation committee's decisions. The proposal said Comcast's executive pay was "excessive."

Another shareholder is proposing that the company prepare a report to measure the gap between the most highly paid executives at Comcast and its lowest earners, and to see if remedies are needed.

Last year, Roberts also exercised 1.2 million stock options and realized a value of $19.9 million. In addition, the value of stock awards that vested came to $1.1 million on 61,875 shares.

Options exercised and the value of vested stock awards aren't included in the calculation for total compensation because these securities may have been granted in prior years and also depend in part on the personal finance decisions of the executive.

In 2006, Comcast reported an 18 percent increase in revenue to $24.9 billion and net income of $2.5 billion, nearly tripling from the year before. The Philadelphia-based company credits the popularity of its discounted bundle of video, Internet and phone service for the gains.

Comcast's shares rose by 63 percent last year. The stock fell by a penny to $25.75 in late afternoon trading on the Nasdaq Stock Market.

The Associated Press calculations of total pay include executives' salary, bonus, incentives, perks, above-market returns on deferred compensation and the estimated value of stock options and awards granted during the year.

ComplaintsBoard
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12:00 am EST

Comcast / Xfinity telemarketing harassment

Here is a link to track this John McCormick down. The John and Shirley McCormick from Texas Telemarketing Inc aka: TTI aka: COMCAST aka: Time Warner.

The harassing telemarketing turd that uses computer generated calls even to one's cell phone on a daily basis that WORKS FOR COMCAST.

He was born in 1958 and is 49 years old.

The tables can easily be turned on this telemarketing ### and he can be the victim of his own harassment!

http://tinyurl.com/2f7uno

JOHN J MCCORMICK Born Apr 1958
3222 SPENCER HWY Recorded: 10/14/2003
PASADENA, TX 77504

SHIRLEY A MCCORMICK Born Dec 1960
6838 CEDAR POINT DR Map It Recorded: 10/14/2003
PASADENA, TX 77505

Evidently the Spencer Highway address is either their current (or was) spamming/telemarketing office location.
And the Cedar Point address is their residential.

Turn-a-bout is fair play!

Info on their house:

http://houston.housealmanac.com/home-748805.htm

http://tinyurl.com/2a9nk5

Caller ID: [protected]
Caller: Comcast
Caller Type: Telemarketer

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12:00 am EST
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Comcast / Xfinity - removal of hallmark channel

I am registering a complaint regarding the removal of the Hallmark Channel for basic cable in Concord California. This is a channel my 87 year old mother and I canwatch together and find quality programming. I am requesting they put it back on.

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12:00 am EDT

Comcast / Xfinity bad business practices

I called to order the triple play package it was to include cable with 2 premium channels, internet, and the new phone service I was told it would run about 139.95 a month I was fine with that.. and then they said it would take about 1 week to come install everything and I was alright with that I waited they showed when the tech. showed he installe everything and was very nice I said alright so all 3 are working then don't you do a test call or anything.. he looked at me truely baffled and said what do you mean all 3?

I explained what I ordered... and he laughed he truly laughed.. I was told that the phone service is not yet available in this area because they are waiting on the Gov. approval that was supposed to come through Oct. 1 but has not as of Nov 1 when they came to install everything.

I said wow why did they tell me I could have it and sign me up why did they even mention it to me if it was not available he said they are selling it but it can not be installed in this area till the okay comes from the Gov. I said oh well how much is my bill gonna run then?

My answer Ohhh I don't know they should adjust it accordingly it does say on my slip you are being billed for all 3 services... WTF?

How can you sell me something tell me it's coming then not give it then tell me I am still being charged for it?

I like comcast for the most part I just want to make it clear that there people signing everyone up for service need to take a closer look at what is and is not available to the calling customer and don't have someone sitting around waiting on a service that can not nor will not be provided.

I could have had a phone hooked up by now and working if I had not have been waiting for this triple play.

Now I am not saying they are charging me for this service because I am now waiting on my bill to see what it looks like and what is happening there... I am simply saying this was bad biz.

Thanks.
Red

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At3
, US
Jun 03, 2016 8:22 am EDT

Worst experience with comcast service. On our scheduled date not only did the technician showed up, but every time we called the service center the reps keep on lying to us. We waited around more than 8 hrs and the 5th person we called said the appt had been cancelled. And that he was going to send a technician Sunday at 2. Again the same scenario repeated, called rep and she was terrible handling things. Very rude and very unprofessional. They rescheduled our appt third time to a week later. I am really getting very frustrated with them. Pls help me if anyone could, were we should go next.

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12:00 am EDT

Comcast / Xfinity no rebate received

When I signed up for high speed internet via internet, I was told I would be directed to a $79.95 modem rebate site after giving my information to have modem professionally installed. While I was giving my address to the "chat" I asked about the rebate and the Comcast rep said he didn't have any info about that and then the screen closed. When I phoned Comcast I was told the installer would have the form. He didn't and did not know anything about it. He contacted Comcast without results. I have contacted Comcast via phone, via internet, the installer called them and no one can give us any information. I have printed out a modem rebate OFFER from the Comcast/broadband/offers.com website. This cost me $99 and no rebate in sight.

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12:00 am EDT

Comcast / Xfinity triple play scam!

If Comcast was to be rated 1-10 with 10 being the highest, they have earned a 0. That's right, Comcast gets a Big... zero. Comcast was scheduled originally to set up my Triple Play July 17, 2007. On the third attempt (August 23, 2007) all thiree services (cable TV, Internet and digital voice) were set up - with the exception of digital voice. Digital voice was connected but the service was waiting to transfer from AT&T.

After speaking to an AT&T representative (September 20, 2007) I was informed that our phone service with AT&T was disconnected on August 21,2007. This is only important to point out the deception by Comcast.

In short, the $99 per month triple play service jumped to $312.98 due to some very mysterious charges. After speaking to Comcast, the charges were lowered to $104.75.

Comcast's billing is very confusing, their customer service is still a BIG 0.

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older
Colorado Springs, US
Jun 14, 2011 5:52 am EDT

Unfortunately I cannot agree enough with the op. I was promised promotions from Comcast for signing up for the infinity package, 2 year agreement and autopay. They have now called me twice on past due payments that they did not take from my bank. To add insult to injury they informed me that I don't qualify for the promotions since my account was past due. Ironic since the auto pay was a condition of the promotion. Hey they did tell me after the fact that it might take a couple of months for autopay to start up. This company has no service, ethics or shortly my money.

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carly
,
Jan 09, 2008 10:41 am EST

In order to transfer your service from one company to another you have to go through what's called third party verification. Reason for this is companies used to do what is called slamming .. where they would switch your service w/o notifying you to another company. Now if you do not complete the tpv in time the company that is trying to get your number can't .. and your order will continue to be resch. until you do it. For your billing complaint if you were a new customer getting all three service your first billing statement will have 1 to 2months worth of service charges on it.. depending on your billing cycle and it will have your installtion fees on it.. that is why you got a bill for over $300... b/c the package price of 99 plus equipment and tax plus your installation and activation fees.. it is all itemized on your bill.. it will show you the charges for each service and the dates you were billed.

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Wanda Jensen
,
Sep 22, 2007 5:20 am EDT

Your complaint doesn't say why you got rescheduled and they did correct your billing account so not sure why you are complaining

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12:00 am EDT

Comcast / Xfinity loss of internet signal!

Approximately 6 weeks ago, I began to have problems with Comcast's high speed internet and still do to this day. I completely lose the internet signal at random times a day, several times a day. Sometimes, I get service back within a few minutes, but most of the time, the only way to get back online is to completely turn off the computer, unplug everything, wait a few minutes and reboot.

I called Comcast and made an appointment to get it fixed. Well, the day of my first appointment, no one showed. I called and was told that Comcast was able to fix the problem and thus they canceled. Of course no one called to me to let me know they were canceling and no, my problem was not fixed. This scenario occurred THREE times. Finally, a tech came out and told me that my modem probably has a short, but that the modems on his truck are in worse condition than what I already have so he wouldn't swap them out. He recommended that I sign up for the phone service because then Comcast will give me a new modem. He then left, and I still had the same problem. I immediately called and made another appointment and emphasized that they will need to bring a functioning modem with them. The guy comes, checks everything, says he has no idea why I am losing a signal, and that sorry, he does not have a modem with him. I call and make another appointment. This guy comes out, and changes an ethernet cord and tells me that it is all fixed. Ten minutes after he leaves, my internet goes down again. I called again and was told that if I get the phone service my problem will be fixed. I really, really want my internet back so stupid me, I sign up for it. First installation appointment comes and no show. I make another appointment, and this guy comes out and says that since the work order is wrong, they cant port my number and that I will have to make another appointment to get it installed. I make a third appointment (I really want my internet back). The guy comes and the work order is wrong again. He calls for help and sits on the phone for ~ an hour trying to correct the work order. Finally I am so frustrated, I tell him that I don't want the phone service any longer. I figured they would just have to fix my internet without forcing me to sign up for the phone service. A week later, I get my bill, and you got it, I was charged for phone installation and a month of phone service. Calling to get my bill corrected was a nightmare. The first person I talked to insisted that I give him the serial number off the phone modem that was NEVER installed. I guess he got mad that I wouldn't give him the number off the invisible modem because he hung up on me. Finally after 4 hours on the phone my bill was corrected (at least that was what I was told...we shall see)

As for the internet, I was still having trouble so I called for help again. This time the guy told me that I had to go to a comcast store and pick up my own modem. Did so, but of course the store didn't have any available. They told me to sign up for the phone service if I wanted a new modem. I called customer service again. This tech told me the only way I was going to get the internet problem fixed was to 1) get the phone service and thus a new modem, 2) buy my own modem but then Comcast wont service my house (but they don't anyways), or 3) go to a comcast store and pick up one there. Was he not listening? Cid he not read my notes? What a joke!

Needless to say, I still am losing the internet signal. However, the problem seems to be escalating. It is really annoying to have to power cycle many times a day and I am sick of spending HOURS and HOURS on the phone with inept technicians who really do not care. I HATE COMCAST!

Of course like most areas, Comcast is the only provider of high speed internet in my town. Customer service really is not important when you have a monopoly!

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12:00 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity connection problems, no refund

We had Comcast for 2 years, they supplied our cable phone and internet. We started experiencing problems with our phone service right away. Our phone would go out for hours at a time we were unable to receive and make calls. When I contacted them from a payphone I would sit on hold forever to be told that they ran a check and yes it does not seem to be functioning properly. After the call my phone would start working again for anywhere from 1 month to a week. About a month ago I had a vacation planned and need to confirm my hotel and flight, My husband was also driving a crappy car because our good car broke down, my husband had my cell phone in case he broke down he could call me to go get him. That morning my phone went out and when I called them yet again they told me they wouldn't be able to fix it for 24 hours I explained that it was very important that it get taken care of right away. I was told that it was unlikely that it would be taking care of that day but If they were able to get a tech out they would call me. I again explained to her my phone didnt work. After some choice words I told her to just disconnect my service.

After we returned back from vacation my phone was working . I called and switched service to a different co. I was told I would receive a refund from the time my service was out and also for the time I had already paid for, I was told by the rep. that it was $91.54. Today I received a check for $41 when I contacted them I was told that the discount for when my phone was not working was not in the computer and since I no longer had their service they were unable to issue the refund.

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maresydoats
Minneapolis, US
Dec 28, 2008 9:33 pm EST

From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem (and, seriously, was an idiot who kept looking at his watch and asked me if there was a Hardees nearby) so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night...with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.

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12:00 am EDT

Comcast / Xfinity unable set up an account

Cable Television and Internet Services

Comcast Cable
Office located at:
1255 West North Ave.
Chicago, IL 60622
[protected]

My home (apartment) currently does not have cable tv/internet services and I am trying to purchase a plan from this company. I've called the office three times and each time they have told me that my apartment already has service and the account is under another tenant's name. This means that they cannot set up an account for me. With the first two calls they told me that someone would call me. They never did. The third time -- just a little while ago -- I told them that I was considering contacting the Better Business Bureau and they just hung up.

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Cottanman
TLH, US
Aug 16, 2009 6:43 pm EDT

Comcast account setup is a really pain in the ###. No one knows in the Comcast what are their duties of the work and they are working on sylos...I just called 15 times to different 800..it is really a pain...and only comcast has a monopoly in US. they have the right to do anything...

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12:00 am EDT

Comcast / Xfinity comcast & credit protection association

I recently checked my credit report and much to my surprise, I have an unpaid $85.00 bill from Comcast listed under collection by Credit Protection Association. I never received a bill, nor did I receive a collection notice. I contacted Comcast and they couldn't find the information. I contacted Credit Protection Association by email and they never responded. I tried contacting them by phone, but could not reach anyone without an account number, which I never received. I disputed the information on my credit report and it came back that they were still trying to collect from me. Had I known I had a bill in the first place I would've paid it. Here I am 6 months later, trying to resolve this and neither company wants my money or is willing to help me pay the debt. It's ridiculous. Unknown to me, Comcast billed me, then sent it to a collection agency. Now the collection agency is unwilling to collect. And over $85.00 I have a negative mark on my credit!

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Patsy Duenas
,
Nov 30, 2008 7:26 pm EST

I was tired of being ripped off by comcast, so I decided to go with a satellite network. For two months I tried calling Comcast telling them to disconnect me because I no longer wanted their so called service. Every time I called the local office I would get a recording that they were busy taking care of valued customers and to call back later. I did not have the time to take off work and go in person to the office to tell them I did not want to be their customer. Finally after two months and a letter to Comcast main headquarters I was disconnected. I was billed for two months of service that they refused to disconnect me. The next thing I know I get notice from Credit Protection Agency that I owe $118.00. Now I am bombarded by comcast wanting to offer me great deals because I am a valued customer.
My message to comcast is GET REAL I will do without before I become your valued customer.

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12:00 am EDT

Comcast / Xfinity total lack of customer service

We are incredibly frustrated with Comcast's total lack of customer service and their inability to finish jobs they started! Here is a copy of our recent email to our county councilman:

Mr. Knapp,

Hopefully you can help us get Comcast out here to finish what they started nearly one month ago!

Over three weeks ago, a Comcast truck was seen in front of our house in Gaithersburg, laying a cable line in our front yard. When we returned later, the line had been left unburied, running through our front yard, and hooking up to an OPEN green (electrical?) box. The line is STILL there, despite numerous phone calls to Comcast, and the box is still wide open.

When we first called, Comcast promised us an 'appointment' last Monday, June 4th. Why we needed to schedule them to come out here to bury the line they laid is quite beyond us. They never showed up. When we called again, they said they had no record of the Monday appointment.

We're at the point of wanting to just slice this line running through our yard, but we're not certain it won't interrupt our own service (which had been ok, at least by typical Comcast standards ). Eventually our lawn service will likely wind up accidentally cutting the line anyway. Can you help us, please?

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12:00 am EDT

Comcast / Xfinity sorry service

Ever since I have had my service with comcast, three bundle package, I have had nothing but sorry service and their customer service is just horrible. I have had to change out my modem twice in four months and to this day I never know if it's going to be the high speed wireless connection that's down or the TV cable or the Phone. Mostly the phone is out and when the phone is out the high speed is out too.

As soon as I can make arrangements to have their service, or I should say lack of service, replaced, I will never do business with ComCast again.

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audrey brown
Savannah, US
May 09, 2011 4:40 pm EDT

l agree that comcast has gone to the DOGS!
l have been a faithful csutomer for many years
now l just feel cheated... by comcast
l paid to have service in all my rooms, now they are telling me that
l will only recieve 2-70 no HBO that use to be channel 5
but, l feel since I paid to have those line ran in the rooms, that l should
recieve all service in every room. that was the deal when l sign
my contract with comcast . l'm really am thinking about getting a
lawyer. it cost me a lot of money to get those cable line put in,
and l want my money back. if we all would just drop comcast
l bet they would stop taking there customers for granted!

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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