CitiFinancial Servicing
Reviews and Complaints

Went in to pay off loan, was never given paperwork on the loan. Granted I could have demanded copies but trusted them enough not to. When I was paying out I requested copies and was told by the manager that it's not their problem I misplaced it, he was EXTREMLY rude and loud. I only wish I would've actually got my iphone out and recorded it. I have never ever seen treatment like that. Bunch of crooks. He kept talking over me and saying he knows for a fact I got my paperwork, I know for a fact I didn't. It wasn't a big deal until he started raising his voice and calling me a liar. I will NEVER return.

i took out a loan for 14, 000.00 in june of 2006 and have been paying and the balance is still 14, 224.70 how can this be i cannot understand this at all neither can my attorney i am writing to try and come to an agreement with citi and set up payments to get this taken care of as per my attorney without having to take it to court

This is the worst company ever! I think they have to pass a course in rudeness to work here! I am about ready to let them take a Judgment on me for what I owe so the harrassment will stop! Judgment interest is 1.5% and I am paying 18%. VERY TEMPTING - these ###s don't get it. The squeaky wheel doesn't always get the grease

I took out a loan in 2007 for 10, 000.00. I have been late a few times (shocking~I know) and for some reason it makes perfect sense to them that I owe $10, 800 over 3 years later. I mean, come on, it could not go down at least a little after paying over $9000.00. I hate these people and I don't know how to ever get it down. Am I going to be paying on this loan for the rest of my life?

I try to make payment using the information above to my car loan, and am told there is no such account. I encounter this problem frequently. It gets frustrating and I give up and try another day--Same response. I do not want an automatic withdrawal because of the way I get paid and how my bills arrive in the month. Payment by phone is convenient for me. This way to pay with this company is rediculous.

A check amount of $3.950.00 issued by Mercury Insurance Group payable to my name for winning Consumer Promotion Draw in United Kingdom. An amount of $1, 920.00 was asked to pay for Tax Clearance Fee (non residents) thru Western Union or Money Gram.

My loan account is 7690838 personal loan taken. for Rs 50000/-. I have paid more than excess

You should go for a free attorney consult. Have all of your bank printouts, etc. Consult is free...can't hurt.

i gave citifinancial permission to do a one phone payment and when i got behind in payments they took that information and set up automatic bank transfers. not just for this loan, they even took money for an entirely different account. what can be done about this illegall, and can i sue them. this is the kicker when i called the local branch the manager was so mean she told me that i had to have gave them permission because there not allowed to keep that information for the one phone payment i told her are you freaken kidding. it was my word against hers she almost laughed . i told her i wanted to be refunded the money and she said i cant give it back to you anyway because your acct is past due. so what im hearing is even though what they did was illegall i cant get a refund bacause im past due. please if a lawyer sees this please email me at renae402@yahoo.com

Bank name -- Citi financial bank
Loan acc no - [protected] And [protected]
City - Ludhiana
i had the worst experience from citi financial bankas i have taken a loan against my house hold property which was 1 crore ten lakhs(1, 10, 00, 000) And during this tenure i have been exploited as much as the bank officials could have .
As it has been more than 3 years i am paying the emi properly of 1 lack and 35 thousand .
And from the last 6 months i have been requesting them for the for clouser and the bank officials are just delaying it by saying that you pay this months emi then they will settle the account with us .
And after that they started saying that you pay us 90 lakhs and your loan account will be closed . And now i Am roaming around after the officials for settlment and am asking the concerned person to take the amount but now he has started saying by exploiting us that we need to pay 1 crore 5 lakh ruppees .
...This is just a cheating with us ...
we have payed the bank around about 38 lakh ruppees till date on the loan of 1 crore and 10 lakh AND STILL THE OFFICIALS ARE ASKING FOR 1 CRORE 5 LAKH RUPPEES ..
I am totally shocked and am getting under depression for this thing .

I am Dinaik pashan
r/o - 107- udham singh nagar
[protected]

Fuc.k citi it's the worst bank ever.

"Tren" Trenecia at Citi Financial Mortgage is the biggest *** ever! Her tone of voice totally *** and she's very condescending. I hate her! And so would you if you've ever had the putrid pleasure of speaking to her! Their total customer service ***. They keep transferring you to someone else after you've been on hold and already gave your information a few times already, and sometimes you even get disconnected. Their phone tree is really bad and so are all the employees in customer service, if that’s what they call it. I wish I never had dealings with them, had I known, my God, I swear I would have gone anywhere else but there!

I am trying to find and pay off my citifinancial loan and no one at any of the offices will give me information on how to do this. Every time I call one of there offices they tell me my account has been transferred and that they cant tell me anything about it because if the fact that it is no longer in there office. I stated that I just wanted to know where to send the check since I was behind on my payments due to losing my job and the refuse to give me any information on my loan. This company is one of the rudest companies I have ever come across and I will not deal with them ever again!

i was approved of 4, 000 only.and it goes to 8, 800 because of the higher interest, my monthly payment is five hundred seventeen in 24 months but because im just a single mom i just did 3 payments and in the fourth month i was late cause i only defend on my check and then they started to call me even at work almost 5 to 6 times so i decided to go to the branch to talk to them to make an arrangement to lower down my monthly payment since i didnt get the full 4000 because of the insurance they offered me but they did not listen instead they suggested me to go to the credit aid located at the back of their office since they really harrassed me i go to that credit aid i thought it would help me. im paying 525.00 every month for 2 years and i notice that they did not pay the minimum payment to my other credit cards ending the minimum payment of my one credit card is almost 500 i asked them aboit it but they said just ignore it as long as they did not call you, which is really stupid !i m still the one who will suffer to pay for the minimum payment once the creditors call me although im giving 525 a month
they just focused to pay the citi financial of 225. 00 dollrs so i decided to pay my 2 credit cards then i decided to pull out all my credit cards even the citi financial and the guy from the credit aid get mad on me and he force me to keep paying the citi financial to credit aid but i refuced, the following day the branch manager name pat call me and forcing me to go back to credit aid but still i said no! since then almost everyday she phoned me and she told me ok if you want to pay directly here i let you know cause i need an approval from my district manager so i said ok.. after 2 hours she phoned again and she told me that she need to re adjust everything that i will start from the beginning i asked her what happend to the money that i pay to the credit aid for 2 years cause the last bill i had to citi is 4000 but i forgot to mention that bill was 2014 and its 2015 now ;; she said yeah your balance is 3999.99 she said. if you have 4000 then i can close this anytime but i said no i just borrowed 4000 and i already make a payment of 1500before i go to the credit aid then when i was in the credit aid the guy name renz ask me to give him 800 dollrs his reason is because i have one month late payment to citi plus the half month payment . plus the 2 years payment in credit aid but she said that will goes to the interest you still owe money to citi iwas reallly confused whats going on so iasked her to give me the copy of the payment from credit aid then she started yelling at me like shes dictating me what to do! and she ask me to go to the branch to make a payment on march 31 that i need to be there at 9 before i start to work so i go there at 9 o clock and when iwas there she act like shes mad and she said i thought your gonna give me a call ? i said no because you told me to be here at 9 that i need to make a payment at this time.then she still mad. by saying yeah but you still need to call me cause i need to get the approval before i accept your money! then i just didnt say anything cause i was thinking that shes really stupid whats the difference of giving her a call if i was there personally . then it took 45 min she act like shes busy in her computer while shes not doing anything then she said she need to go the office to talk to the district manager then she go to the one room and stay there for just 3 mins. i know theres no one there cause when she enter the room the lights are off and blinds in the door are still down i just shake my head after a while when she sit in her chair she act like shes busy again infront of computer ..i was wondring why she didnt show up anything or print anything in the computer to explain it to me ..i always heard the word approval .. and she told me to go outside for just 5 min cause she need to call the another manager for the approval i know that everything that happened that time is weird full of lies, , and after 5 min i go back then i asked her why dont you get my payment for this month she said i cant accept anything im not allowed i need to wait for the approval, , im still confused but since im getting late to my work i told her that maybe ill be back later im getting late i noticed that she started to panic then she told me you know what why dont you make a payment now i just give you a temporary receipt then comeback later! since im getting late i just go to what she said since shes giving me a receipt but when i go back i was wondring why they just wait for all the costumer to left then she call me i noticed that they started to closed the blinds and locked the door but then i just ignored it then after that she said i need to add extra 16 dollrs to the payment that i did thats the request of the person who give the approval then i was wondring why they only put 16 dolllrs to the receipt from the computer while i gave her tythe 500 so i asked her why she did not include the 500.00 she said you have the receipt already. i said yeah but this is just temporary its better if your giving me from your record in your computer . and i was wondring why my receipt in the computer my balance is only 3219 and they just deducted the 16 dollr and the 500, 00 is not included but i just keep all the questions in my mind cause shes yelled me everytime i asked her .then she give me the contract indicating adjustment of term aggrement and she told me to read it and signed it i told her can i take it home cause i need to ask advice from my friend if i need to sign this then she yelled me again and she said no! that illegal! so i said then i will never sign this, , she said you have to! i asked her why do you need to mention the 8800 again do i need to pay this again i dont understand she said what you dont =understand?! just read it i said iknow but still confussing i just need to ask my friend before i signed this or if i need to signed this .theres a lot of argument that goes betwwen the 2 of us and she force me to signed it cause they are close already'' i said i need to understand everything i dont understand... she said then said what you dont understand?! i said everything then she said you know what you need to sign that or else you cant get the approval to accept the payment and you will go back to credit aid.! i said no.. then she said you know what were closed were just staying here because of you then i heard this guy said im having a heart attact here ..even if i donty understand whats in the contract cause its 3 pages and she wants me to read everything in 10 seconds i just signed but before i signed i asked her i just want to clear i only pay the balance of 3219 not the 8800 she said yes! i signed it not because i want too because i feel i was abused that time the way she yelled me at dictating everything and they laughed everytime she yelled me, , hoping that they can do something to stop this.. people are being harassed and digraded just because of the small amount of money, , this kind of people wil never stopped in their wrong way of treating like were under their power althought they took to much money from their clients.

@joedodge you did good trust those feelings. The insurance you would be paying for was from their company, you are paying the money directly to them they don't allow you to choose the company to get insurance from so its all a scam. My step-dad had a loan from them and had insurance he had a heart attack and was out of work they refused to pay out the account through insurance he had to get a lawyer to get the account paid. They are sneaky.

I was approved for 10, 000 loan at Citifinancial at Strawberry hill in Surrey, BC Canada today after getting all the papers they needed, paystabs, t4, etc. The account manager her name is TINA, phoned me and said I was approved and bring a void cheque and I can pick up the 10k cheque right away. I went to the branch and after everything was processed, I told her I don't need any insurance because I have disability and unemployment insurance alreadry. She told me she need to contact the main office and wait. After 2 minutes she said they can only give me 6, 000 without the insurance, " I said are you kiddin' me!? 2 minutes ago you are ready to write me a cheque for 10k.". The difference of payment is about $100 bucks with that insurance, with 32% interest rate and the payment will be $435 a month for 5 yrs. I pointed to her the sign on her desk the " Customer Rights" about other product including insurance, which you can turn down any offers like that. And she said because of my poor credit I need the insurance, I said that is nothing to do with my credit. And she went out of the room and said she will phone the main office, I look outside I didn't see/hear her pick up a phone. When she get back in her desk and random fingers the keyboard (because I know I'm a computer guy) she said I was turn down of the loan. What a joke! Very unprofessional... I told her I have a bad feeling with from the start, just cancel my application and give me all the my papers. Thank god I did not sign any dotted lines. Beware of this branch/company.

Well I got a meeting with a lawyer on Mar 16th to see about filing a Class Action against Citifinancial I can't wait I just hope this man can and will help. I'm in Canada so when and I say when because I'm hopeful I get the class action going I will post the info here.

One thing people don't realize and I just found this out is that the amount your borrow is doubled before they even start interest and they don't tell you that. My son's friend is a finance person and he said that he would guess that they have charged me over a 120% on the amount I borrowed and he just did a quick figure. If you borrow $7000.00 to is actually a $13000.00 loan because they add almost 100% of the amount you borrow to the loan and call it the "cost of borrowing" amount, than they charge you 30% interest on top of that. They tell you that if you pay the equal payments they provided in the time period they provide it will be paid off but this is not possible since they charged additional interest so at the end you still owe money they will lie and say NO but its true. We need to put these people out of business please make sure you tell anyone your know what they are like and tell them not to go to them for a loan.

@annofbigbeach you will never get away from them you think you have paid them off and up they come with more you owed claiming it was interest you didn't pay or they didn't charge. Post again after you think your account has been paid and see what happens. I hope it works for you but I'm sure it won't.

Citifinancial is criminal. Yes, you have a higher interest rate, yes you do sign on the dotted line. However, what you do not expect is to find out that you take a loan for $7000, with interest over so many months is $15000 and they report to your credit companies that you actually took out $20K... When you call to ask why and what can be done to resolve it, you speak to the same person three times and they give you three different answers, why? because they don't think you will follow through. Then when you do, they change what they say. Secondly, they have no problem calling you within your grace period to harrass and carry on with any telephone number they have on you. The customer service sucks and yes I do get better service at other companies... and I had the gut feeling something wasn't right and should have walked out before I signed on the dotted line and I didn't. Now I am screwed...

I used companies like Citifinancial years ago and never had a problem with them. I'm thinking of applying to Citifinancial to get out of the hole I'm in and would like $7, 000. The interest rate will be high as my credit hasn't been the best. I'm going to think a lot about it and then possibly do it.

Hey, maybe I'll win the lottery before then!

This is not a complaint. I am trying to get a lien release for a car I paid off from Citi Financial Auto. Who do I contact to do that.
caffriedman@yahoo.com [protected]

never had an acct with citi financial but they have a lien on my title that was paid off
loan was with santanderusa not citi
now cant trade car in untill they give me a lien release but giving me a run around

Sir/Madam,
I need a lien release letter from you guys

my car info.

2002 CHRYSLER TOWN AND COUNTRY LXI VIN # 2C4GP54L82R577928

MY addrees is 244 judson st Bensenville IL 60106

my tel is [protected] please call my for any cuestion..
I need to get a replase tittle and I need the lettler..

CitiFinancial Mortgage is the worst company to deal with. Everyone from thier least paid clerk to thier attorney. Here is my advice to anyone experiencing problems with CitiFinancial Mortgage.
1. Send all payment 2-3 days just in time for them to receive the payment. Keep receipt from the Post office.
2. Look at your bank statement and print the check you sent them front and back noting the day they gave you credit for the payment.
print a copy of the check and attach the receipt from PO and file away for future use.
3. Get an attorney. Have him check your account for accuracy and history.
4. When making additional principal always include and additional check for that amount. Next to memo on the check write:ADDITIONAL PRINCIPLE ONLY. WATCH YOUR CREDITS.
5. After two payments ask your attorney to follow up with them and obtain payment information to see if payments were properly applied.
The only way to beat CitiFinancial is with a good attorney and good documentation.
p.s. If you really want to make sure of the date they get your payment. You can have them sign for you payment.
Good Luck and Have Fun.

This company is the worst possible bank I ever dealt with. They have approved me for a loan modification, but because I was able to get current, although it means everything else got skipped and is 60+ past due, and not they will not honor the modification that would have saved me $300+ a month without refinancing. After spending 2 hours on the phone and being hung up on 11 times, the most we got was that we have to be 31+ days past due to be eligible. The best they can do is a loan repayment program that will raise the rate to 6.0% for the life of the loan.

I am also currently having problems with them...they call my work and harass me, threaten to forclose on my home, lie to me and would not honor a letter sent to reinstate my husbands unemployment insurance if we contacted them within 30 days, probably because they knew we were trying to get unemployment benefits. They are crooked and sneaky and yes, worse then loan sharks, I hate doing business with them and will never trust anything that comes out of there mouths. I need help right now if anyone has any advice, I don't know how to deal with these people.

I am currently experiencing problems with this lender. The are worst than the loan sharks, dont care about their customers. Congress needs to do something about them.